All Systems Operational

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We build trust through transparency.
Check this page for any service disruptions in real time.

We take pride in delivering you reliable and scalable cloud-based communication services and we know how important it is for you, your customers, and colleagues to know that services are running smoothly 24/7/365. The below information provides insight to the operational status of each of our services.

If you are experiencing any issues related to any of our services, check this status page prior to contacting our support teams for technical assistance. Click Subscribe To Updates to sign up for alerts and be notified of any service related disruptions.

Uptime over the past 90 days. View historical uptime.
CommUnity Unified Communications Platform (UCaaS) Operational
90 days ago
100.0 % uptime
Today
Voice Services (CommUnity) Operational
90 days ago
100.0 % uptime
Today
Control Panel / Admin Panel Operational
HUDweb Operational
myHUD Operational
CRM Link Operational
FaxLync Operational
Paperless Fax Operational
Record All (Verba) Operational
Reporting Operational
Video Collaboration (Powered by Zoom) Operational
Voicemail to Email Operational
Business Voice Unified Communications Platform (UCaaS) Operational
90 days ago
99.98 % uptime
Today
Voice Services (Business Voice) Operational
90 days ago
99.96 % uptime
Today
Voice Services (Business Voice+) Operational
90 days ago
99.96 % uptime
Today
Business Voice SC2 Operational
90 days ago
100.0 % uptime
Today
Business Voice Portal (portal.star2star.com) Operational
Application Framework Operational
BV Reports Operational
Conference Operational
Fax Classic Operational
Fax Digital Operational
RocketQuote (Business Voice Quoting Portal) Operational
Starphone Operational
90 days ago
100.0 % uptime
Today
Switchvox Cloud Unified Communications Platform (UCaaS) Operational
90 days ago
100.0 % uptime
Today
Voice Services (Switchvox Cloud) Operational
90 days ago
100.0 % uptime
Today
Switchvox SIP Trunking Operational
90 days ago
100.0 % uptime
Today
E-Fax (Avantfax) Operational
Switchvox Update Service Operational
PBXact/FreePBX Unified Communications Platform (UCaaS) Operational
90 days ago
100.0 % uptime
Today
Voice Services (PBXact Cloud) Operational
90 days ago
100.0 % uptime
Today
System Admin DDNS Operational
Fonality UCaaS Platform (trixbox, PBXtra, Connect, FCS) Operational
90 days ago
100.0 % uptime
Today
Voice Services (Fonality) - North America Operational
90 days ago
100.0 % uptime
Today
Voice Services (Fonality) - Asia-Pacific Operational
90 days ago
100.0 % uptime
Today
Control Panel / Admin Panel Operational
HUD Classic Desktop Application Operational
HUDweb Operational
Record All (Orkweb) Operational
Report Scheduler Operational
ftp.pbxtra.com Operational
CDR/ACD reports in control panel Operational
Sangoma TaaS & Fax Platforms Operational
90 days ago
99.94 % uptime
Today
SIPStation SIP Trunking Operational
90 days ago
99.78 % uptime
Today
SIPStation UK - Trunking Services Operational
90 days ago
100.0 % uptime
Today
FAXStation Operational
90 days ago
100.0 % uptime
Today
SIPStation - SMS Operational
E-fax (NF Xmedius) Operational
90 days ago
100.0 % uptime
Today
Sangoma Wholesale Carrier Services Operational
90 days ago
99.97 % uptime
Today
Wholesale SIP Trunking Operational
90 days ago
99.93 % uptime
Today
High-Volume SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Wholesale SMS Operational
90 days ago
100.0 % uptime
Today
Hosted Billing Operational
Fraud Protection Operational
911 Services Operational
CNAM Services Operational
Sangoma Website, Portals and Stores Operational
90 days ago
99.98 % uptime
Today
FAXStation Portal (fax.sipstation.com) Operational
FreePBX Website (www.freepbx.org) Operational
PBXact Cloud Portal (cloud.pbxact.com) Operational
Sangoma Customer Support (support.sangoma.com) Operational
Support Portal (help.sangoma.com) Operational
Sangoma Portal (portal.sangoma.com) Operational
Sangoma Website (www.sangoma.com) Operational
SIPStation Store (store.sipstation.com) Operational
Switchvox Portal (my.digiumcloud.com) Operational
VoIP Supply Website (voipsupply.com) Operational
Backoffice Portal (backoffice.voipinnovations.com) Operational
Netfortris Efax (fax.netfortris.com) Operational
Switchvox Cloud Onboarding Wizard (welcome.digiumcloud.com) Operational
90 days ago
99.98 % uptime
Today
Managed Service Provider (MSP) Operational
90 days ago
99.24 % uptime
Today
Internet Access / Circuits Operational
90 days ago
96.99 % uptime
Today
SD-WAN Operational
90 days ago
99.98 % uptime
Today
Security Services Operational
90 days ago
100.0 % uptime
Today
Managed Network Services Operational
90 days ago
100.0 % uptime
Today
Collaboration as a Service Operational
TeamHub Web Operational
TeamHub Desktop Operational
TeamHub Mobile Operational
Sangoma Meet Operational
Sangoma Talk Operational
CPaaS and Sangoma Applications Operational
CPaaS Platform Operational
Sangoma Apps (CPaaS Packaged Apps) Operational
Desktop as a Service Operational
Connected Workspace Operational
Contact Center as a Service (CCaaS) Operational
Sangoma CX Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

CX- Scheduled Infrastructure Maintenance- 03/06/2026 Mar 6, 2026 05:00-06:00 EST

Details and Scope: Sangoma will be performing regularly scheduled maintenance on our CX platform. Additional details can be found here: https://sangomakb.atlassian.net/wiki/x/AgBBVw
Impact: There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Friday 03/06/2026 at 5:00 AM ET
Duration: Expected to be a 60 minute window
Posted on Mar 04, 2026 - 12:15 EST
Mar 4, 2026
Unreachable CPE Notification Issue - Faxstation
Resolved - This incident has been resolved.
Mar 4, 11:33 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 4, 07:13 EST
Update - If you are one of the customers who is receiving false notifications, you can temporarily disable notifications in the portal. If you need assistance with this, please reach out to Support directly, and we can assist. While service availability is not impacted, we are working to correct this issue for the subset of customers who are experiencing it.
Mar 3, 19:03 EST
Update - Our Engineering team is still investigating this reported issue with Faxstation. The Faxstation service remains unaffected but the email notifications are spamming incoming email inboxes. We will keep you updated on progress.
Mar 3, 17:23 EST
Investigating - We have discovered an issue with incorrect unreachable CPE device notifications that is currently affecting Faxstation. Currently service is not affected. If you do have any service interruptions, please contact support. Our engineering team is actively investigating the matter.
Mar 3, 16:08 EST
Mar 3, 2026
Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

Feb 26, 2026
BV- Scheduled Infrastructure Maintenance- 02/26/2026
Completed - The scheduled maintenance has been completed.
Feb 26, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 21:00 EST
Scheduled - Details and Scope: Sangoma will be performing regular maintenance for the Business Voice platforms.
Impact: Select Business Voice customers with single registration may experience a brief interruption of service during the deployment window. There is no expectation of any other service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday 02/26/2026 at 9:00 PM ET
Duration: Expected to be a 60 minute window
Feb 25, 12:18 EST
Feb 25, 2026
Converted VVX Polycom phones registration issues - BV+
Resolved - This issue has been resolved. If you still have a phone experiencing this firmware issue, please resch out to Support directly and they will be able to assist.
Feb 25, 09:08 EST
Identified - Our engineering team has identified the issue and is working on a resolution. If you are experiencing this issue, contact support and they will work with you on getting your phones configured and working.
Feb 24, 19:29 EST
Update - We are still continuing to investigate this issue and will keep you updated.
Feb 24, 19:21 EST
Investigating - Our Engineers are investigating a small subset of BV+ customers with converted VVX Polycom phones on firmware less than 5.9.3 might be experiencing registration issues.
Feb 24, 18:24 EST
Switchvox Cloud mass updates to 8.3, begins Jan 21
Completed - The scheduled maintenance has been completed.
Feb 25, 08:33 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 22:00 EST
Scheduled - Beginning the evening of Wednesday January 21st, Switchvox Cloud instances will be updated to the latest version of Switchvox - 8.3. This is a new update from the current version of 8.2.2.1. New features and resolved issues in this release are summarized at Switchvox Release Notes Version 8.3 (https://sangomakb.atlassian.net/wiki/x/A4DmP).

Updates will take place during each customer's standing, weekly maintenance window, which are set to occur throughout the night on Tuesdays, Wednesdays, and Thursdays. During this time some customers may experience brief interruptions of service.

For any questions, please feel free to reach out to our dedicated support team at toll-free at +1 (877) 344-4861 OR +1 (256) 428-6161.
Jan 14, 12:30 EST
Feb 24, 2026
CX- Scheduled Infrastructure Maintenance- 02/24/2026
Completed - The scheduled maintenance has been completed.
Feb 24, 22:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 21:00 EST
Scheduled - Details and Scope: Corrects an issue for the CY - CX integration
Impact: There is no expectation of any other service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday 02/24/2026 at 9:00 PM ET
Duration: Expected to be a 60 minute window
Feb 23, 13:26 EST
BV- Second Scheduled Infrastructure Maintenance- 02/24/2026
Completed - The scheduled maintenance has been completed.
Feb 24, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 21:01 EST
Scheduled - Details and Scope: Sangoma will be performing regularly maintenance for the Business Voice platforms.
Impact: Certain endpoints (Teamhub, Microsoft Teams, Grandstreams) may not receive calls for a few minutes during the maintenance window. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday 02/24/2026 at 9:00 PM ET
Duration: Expected to be a 60 minute window
Feb 23, 13:24 EST
BV- First Scheduled Infrastructure Maintenance- 02/24/2026
Completed - The scheduled maintenance has been completed.
Feb 24, 06:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 05:30 EST
Scheduled - Details and Scope: Sangoma will be performing regular maintenance for the Business Voice platforms.
Impact: There is no expectation of any other service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday 02/24/2026 at 5:30 AM ET
Duration: Expected to be a 60 minute window
Feb 23, 13:22 EST
Dallas Firewall Upgrade
Completed - The scheduled maintenance has been completed.
Feb 24, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 01:00 EST
Scheduled - We'll be performing Dallas FortiGate FW upgrade to 7.4.11 to address a vulnerability issue. During the maintenance window, all services from the FW will drop multiple times, up to 10 min each.
Feb 9, 17:33 EST
Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026
CY- Scheduled Infrastructure Maintenance- 02/20/2026
Completed - The scheduled maintenance has been completed.
Feb 20, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 00:00 EST
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance for the Community platform.
Impact: There is no expectation of any other service interruption or degradation. Active calls will not be impacted and all other calls and services are expected to continue as normal.
Time of Release: Scheduled for Friday 02/20/2026 at 12:00 AM ET
Duration: Expected to be a 120 minute window
Feb 18, 12:20 EST
Feb 19, 2026
BV- Scheduled Infrastructure Maintenance- 02/19/2026
Completed - The scheduled maintenance has been completed.
Feb 19, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 21:00 EST
Scheduled - Details and Scope: Sangoma will be performing regularly maintenance for the Business Voice and Business Voice Plus platforms.
Impact: There is no expectation of any other service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday 02/19/2026 at 9:00 PM ET
Duration: Expected to be a 60 minute window
Feb 18, 12:18 EST
Los Angeles Firewall Upgrade
Completed - The scheduled maintenance has been completed.
Feb 19, 03:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 02:30 EST
Scheduled - We'll be performing LA FortiGate FW upgrade to 7.4.11 to address a vulnerability issue. During the maintenance window, all services from the FW will drop multiple times, up to 10 min each.
Feb 9, 14:18 EST
Atlanta Firewall Upgrade
Completed - The scheduled maintenance has been completed.
Feb 19, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 00:00 EST
Scheduled - We'll be performing Atlanta FortiGate FW upgrade to 7.4.11 to address a vulnerability issue. During the maintenance windows, all services from the FW will drop mulitple times, up to 10 min each.
Feb 9, 14:16 EST
Feb 18, 2026
CY- Scheduled Infrastructure Maintenance- 02/17/2026
Completed - The scheduled maintenance has been completed.
Feb 18, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 23:00 EST
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance for the Community platform.
Impact: Select customers may experience loss of SIP signaling (for new calls and calls attempting to disconnect) and lack of presence for up to 180 seconds; existing SIP registrations for devices may be interrupted for as long as 240 seconds and some reporting may be unavailable for up to 60 seconds. Active calls will not be impacted and all other calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday 02/17/2026 at 11:00 PM ET
Duration: Expected to be a 120 minute window
Feb 13, 12:27 EST
HUDweb Maintenance Window: February 17, 2026
Completed - The scheduled maintenance has been completed.
Feb 18, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 21:00 EST
Scheduled - During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of HUDweb. As a result, HUDweb may experience temporary downtime or reduced functionality.
Feb 11, 12:26 EST
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