Switchvox Prem Security Update - Informational
Identified - Sangoma is aware of reports of unauthorized activity affecting certain Switchvox Prem systems running builds earlier than version 8.4.0.2. The activity is associated with third-party malware targeting a vulnerability that was addressed in Switchvox version 8.4.0.2.

Customers who have not updated yet should update to Switchvox version 8.4.0.2 as soon as possible. While this release addresses the underlying vulnerability, systems that were compromised prior to the update may still require additional review and remediation.

Sangoma Support is working diligently with partners to evaluate impacted systems, guide restoration efforts, and provide recommended steps to help customers return their systems to a secure and operational state.

Customers and partners who believe their system may have been affected should contact Sangoma Support via our online webform or their authorized partner for assistance with review and remediation. When using the webform, please enter the keyword "Prem Compromised" in the "Subject - Brief Summary" field for prioritized assistance.

Sangoma Support Online Webform - https://help.sangoma.com/community/s/casesupport
Sep 02, 2026 - 10:32 EDT

About This Site

We build trust through transparency.
Check this page for any service disruptions in real time.

We take pride in delivering you reliable and scalable cloud-based communication services and we know how important it is for you, your customers, and colleagues to know that services are running smoothly 24/7/365. The below information provides insight to the operational status of each of our services.

If you are experiencing any issues related to any of our services, check this status page prior to contacting our support teams for technical assistance. Click Subscribe To Updates to sign up for alerts and be notified of any service related disruptions.

Uptime over the past 90 days. View historical uptime.
CommUnity Unified Communications Platform (UCaaS) Operational
Voice Services (CommUnity) Operational
Control Panel / Admin Panel Operational
HUDweb Operational
myHUD Operational
CRM Link Operational
FaxLync Operational
Paperless Fax Operational
Record All (Verba) Operational
Reporting Operational
Video Collaboration (Powered by Zoom) Operational
Voicemail to Email Operational
Business Voice Unified Communications Platform (UCaaS) Operational
Voice Services (Business Voice) Operational
Voice Services (Business Voice+) Operational
Business Voice SC2 Operational
Application Framework Operational
BV Reports Operational
Conference Operational
Fax Classic Operational
Fax Digital Operational
Starphone Operational
Switchvox Cloud Unified Communications Platform (UCaaS) Operational
Voice Services (Switchvox Cloud) Operational
Switchvox SIP Trunking Operational
E-Fax (Avantfax) Operational
Switchvox Update Service Operational
Switchvox Registration Server Operational
PBXact/FreePBX Unified Communications Platform (UCaaS) Operational
Voice Services (PBXact Cloud) Operational
System Admin DDNS Operational
Fonality UCaaS Platform (trixbox, PBXtra, Connect, FCS) Operational
Voice Services (Fonality) - North America Operational
Voice Services (Fonality) - Asia-Pacific Operational
Control Panel / Admin Panel Operational
HUD Classic Desktop Application Operational
HUDweb Operational
Record All (Orkweb) Operational
Report Scheduler Operational
ftp.pbxtra.com Operational
CDR/ACD reports in control panel Operational
Sangoma TaaS & Fax Platforms Operational
SIPStation SIP Trunking Operational
SIPStation UK - Trunking Services Operational
FAXStation Operational
SIPStation - SMS Operational
E-fax (NF Xmedius) Operational
Sangoma Wholesale Carrier Services Operational
Wholesale SIP Trunking Operational
High-Volume SIP Trunking Operational
Wholesale SMS Operational
Hosted Billing Operational
Fraud Protection Operational
911 Services Operational
CNAM Services Operational
Sangoma Website, Portals and Stores Operational
FAXStation Portal (fax.sipstation.com) Operational
FreePBX Website (www.freepbx.org) Operational
FreePBX Discourse (community.freepbx.org) Operational
PBXact Cloud Portal (cloud.pbxact.com) Operational
Sangoma Customer Support (support.sangoma.com) Operational
Support Portal (help.sangoma.com) Operational
Sangoma Portal (portal.sangoma.com) Operational
Sangoma Website (www.sangoma.com) Operational
SIPStation Store (store.sipstation.com) Operational
Switchvox Portal (my.digiumcloud.com) Operational
Switchvox Cloud Onboarding Wizard (welcome.digiumcloud.com) Operational
VoIP Supply Website (voipsupply.com) Operational
Backoffice Portal (backoffice.voipinnovations.com) Operational
Netfortris Efax (fax.netfortris.com) Operational
Digium SSO - idp.digium.com Operational
Business Voice Portal (portal.star2star.com) Operational
Business Voice Reports (reports-bv.sangoma.com) Operational
NetOps (netops.sangoma.com) Operational
RocketQuote (Business Voice Quoting Portal) Operational
Managed Service Provider (MSP) Operational
Internet Access / Circuits Operational
SD-WAN Operational
Security Services Operational
Managed Network Services Operational
Collaboration as a Service Operational
TeamHub Web Operational
TeamHub Desktop Operational
TeamHub Mobile Operational
Sangoma Meet Operational
Sangoma Talk Operational
CPaaS and Sangoma Applications Operational
CPaaS Platform Operational
Sangoma Apps (CPaaS Packaged Apps) Operational
Contact Center as a Service (CCaaS) Operational
Sangoma CX Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Fonality Call Detail Records (CDR) Maintenance Window: September 12th Sep 12, 2026 21:00-22:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 09, 2026 - 16:20 EDT
Scheduled - During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of the Call Detail Records (CDR). As a result, CDR may experience temporary downtime or reduced functionality. Call Details during the maintenance will be cached and should reflect in your logs after the maintenance.
Sep 09, 2026 - 13:07 EDT

Switchvox SIP Trunking Maintenance Sep 15, 2026 22:00-23:00 EDT

During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of Switchvox SIP Trunking. As a result, Switchvox Cloud customers and any Prem customers utilizing Switchvox/DCS Trunking may experience temporary downtime or reduced functionality.
Posted on Sep 10, 2026 - 15:12 EDT

Switchvox SIP Trunking Maintenance Sep 17, 2026 22:00-23:00 EDT

During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of Switchvox SIP Trunking. As a result, Switchvox Cloud customers and any Prem customers utilizing Switchvox/DCS Trunking may experience temporary downtime or reduced functionality.
Posted on Sep 10, 2026 - 15:20 EDT

Switchvox SIP Trunking Maintenance Sep 22, 2026 22:00-23:00 EDT

During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of Switchvox SIP Trunking. As a result, Switchvox Cloud customers and any Prem customers utilizing Switchvox/DCS Trunking may experience temporary downtime or reduced functionality.
Posted on Sep 10, 2026 - 15:32 EDT

Switchvox SIP Trunking Maintenance - 9/24/26 Sep 24, 2026 22:00-23:00 EDT

During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of Switchvox SIP Trunking. As a result, Switchvox Cloud customers and any Prem customers utilizing Switchvox/DCS Trunking may experience temporary downtime or reduced functionality.

Maintenance date - 9/24/26 @ 10:00pm ET thru 11:00pm ET
Posted on Sep 10, 2026 - 15:53 EDT

Switchvox SIP Trunking Maintenance - 9/29/26 Sep 29, 2026 22:00-23:00 EDT

During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of Switchvox SIP Trunking. As a result, Switchvox Cloud customers and any Prem customers utilizing Switchvox/DCS Trunking may experience temporary downtime or reduced functionality.

Maintenance date - 9/29/26 @ 10pm ET thru 11pm ET
Posted on Sep 10, 2026 - 15:58 EDT

Switchvox SIP Trunking Maintenance - 10/1/26 Oct 1, 2026 22:00-23:00 EDT

During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of Switchvox SIP Trunking. As a result, Switchvox Cloud customers and any Prem customers utilizing Switchvox/DCS Trunking may experience temporary downtime or reduced functionality.

Maintenance date - 10/1/26 @ 10pm ET thru 11pm ET
Posted on Sep 10, 2026 - 17:14 EDT

Switchvox SIP Trunking Maintenance - 10/6/26 Oct 6, 2026 22:00-23:00 EDT

During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of Switchvox SIP Trunking. As a result, Switchvox Cloud customers and any Prem customers utilizing Switchvox/DCS Trunking may experience temporary downtime or reduced functionality.

Maintenance date - 10/6/26 @ 10pm ET thru 11pm ET
Posted on Sep 10, 2026 - 17:19 EDT

Switchvox SIP Trunking Maintenance - 10/8/26 Oct 8, 2026 22:00-23:00 EDT

During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of Switchvox SIP Trunking. As a result, Switchvox Cloud customers and any Prem customers utilizing Switchvox/DCS Trunking may experience temporary downtime or reduced functionality.

Maintenance date - 10/8/26 @ 10pm ET thru 11pm ET
Posted on Sep 10, 2026 - 17:21 EDT

Switchvox SIP Trunking Maintenance - 10/13/26 Oct 13, 2026 22:00-23:00 EDT

During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of Switchvox SIP Trunking. As a result, Switchvox Cloud customers and any Prem customers utilizing Switchvox/DCS Trunking may experience temporary downtime or reduced functionality.

Maintenance date - 10/13/26 @ 10pm ET thru 11pm ET
Posted on Sep 10, 2026 - 17:24 EDT

Switchvox SIP Trunking Maintenance - 10/15/26 Oct 15, 2026 22:00-23:00 EDT

During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of Switchvox SIP Trunking. As a result, Switchvox Cloud customers and any Prem customers utilizing Switchvox/DCS Trunking may experience temporary downtime or reduced functionality.

Maintenance date - 10/15/26 @ 10pm ET thru 11pm ET
Posted on Sep 10, 2026 - 17:27 EDT

Switchvox SIP Trunking Maintenance - 10/20/26 Oct 20, 2026 22:00-23:00 EDT

During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of Switchvox SIP Trunking. As a result, Switchvox Cloud customers and any Prem customers utilizing Switchvox/DCS Trunking may experience temporary downtime or reduced functionality.

Maintenance date - 10/20/26 @ 10pm ET thru 11pm ET
Posted on Sep 10, 2026 - 17:30 EDT

Switchvox SIP Trunking Maintenance - 10/22/26 Oct 22, 2026 22:00-23:00 EDT

During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of Switchvox SIP Trunking. As a result, Switchvox Cloud customers and any Prem customers utilizing Switchvox/DCS Trunking may experience temporary downtime or reduced functionality.

Maintenance date - 10/22/26 @ 10pm ET thru 11pm ET
Posted on Sep 10, 2026 - 17:32 EDT

Switchvox SIP Trunking Maintenance - 10/27/26 Oct 27, 2026 22:00-23:00 EDT

During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of Switchvox SIP Trunking. As a result, Switchvox Cloud customers and any Prem customers utilizing Switchvox/DCS Trunking may experience temporary downtime or reduced functionality.

Maintenance date - 10/27/26 @ 10pm ET thru 11pm ET
Posted on Sep 10, 2026 - 17:40 EDT

Switchvox SIP Trunking Maintenance - 10/29/26 Oct 29, 2026 22:00-23:00 EDT

During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of Switchvox SIP Trunking. As a result, Switchvox Cloud customers and any Prem customers utilizing Switchvox/DCS Trunking may experience temporary downtime or reduced functionality.

Maintenance date - 10/29/26 @ 10pm ET thru 11pm ET
Posted on Sep 10, 2026 - 17:43 EDT

Switchvox SIP Trunking Maintenance - 11/3/26 Nov 3, 2026 22:00-23:00 EST

During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of Switchvox SIP Trunking. As a result, Switchvox Cloud customers and any Prem customers utilizing Switchvox/DCS Trunking may experience temporary downtime or reduced functionality.

Maintenance date - 11/3/26 @ 10pm ET thru 11pm ET
Posted on Sep 10, 2026 - 17:47 EDT

Switchvox SIP Trunking Maintenance - 11/5/26 Nov 5, 2026 22:00-23:00 EST

During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of Switchvox SIP Trunking. As a result, Switchvox Cloud customers and any Prem customers utilizing Switchvox/DCS Trunking may experience temporary downtime or reduced functionality.

Maintenance date - 11/5/26 @ 10pm ET thru 11pm ET
Posted on Sep 10, 2026 - 17:49 EDT

Switchvox SIP Trunking Maintenance - 11/10/26 Nov 10, 2026 22:00-23:00 EST

During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of Switchvox SIP Trunking. As a result, Switchvox Cloud customers and any Prem customers utilizing Switchvox/DCS Trunking may experience temporary downtime or reduced functionality.

Maintenance date - 11/10/26 @ 10pm ET thru 11pm ET
Posted on Sep 10, 2026 - 17:52 EDT

Switchvox SIP Trunking Maintenance - 11/12/26 Nov 12, 2026 22:00-23:00 EST

During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of Switchvox SIP Trunking. As a result, Switchvox Cloud customers and any Prem customers utilizing Switchvox/DCS Trunking may experience temporary downtime or reduced functionality.

Maintenance date - 11/12/26 @ 10pm ET thru 11pm ET
Posted on Sep 10, 2026 - 17:54 EDT

Switchvox SIP Trunking Maintenance - 11/17/26 Nov 17, 2026 22:00-23:00 EST

During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of Switchvox SIP Trunking. As a result, Switchvox Cloud customers and any Prem customers utilizing Switchvox/DCS Trunking may experience temporary downtime or reduced functionality.

Maintenance date - 11/17/26 @ 10pm ET thru 11pm ET
Posted on Sep 10, 2026 - 17:57 EDT

Switchvox SIP Trunking Maintenance - 11/19/26 Nov 19, 2026 22:00-23:00 EST

During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of Switchvox SIP Trunking. As a result, Switchvox Cloud customers and any Prem customers utilizing Switchvox/DCS Trunking may experience temporary downtime or reduced functionality.

Maintenance date - 11/19/26 @ 10pm ET thru 11pm ET
Posted on Sep 10, 2026 - 17:59 EDT

Sep 11, 2026

CY- Scheduled Infrastructure Maintenance- 09/11/2026
Completed - The scheduled maintenance has been completed.
Sep 11, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 00:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regular maintenance on the Community platform.
Impact: Select Community users may experience delays in SIP signaling (up to 120 seconds) on calls made during the deployment window. Active calls will not be impacted.
There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Friday 09/11/2026 at 12:00 AM ET
Duration: Expected to be a 60 minute window
Sep 9, 12:24 EDT

Sep 10, 2026

BV- Second Scheduled Infrastructure Maintenance- 09/10/2026
Completed - The scheduled maintenance has been completed.
Sep 10, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 21:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regular maintenance on the Business Voice services platform.
Impact: Business Voice fax customers may experience a slight delay in inbound/ outbound faxes during the deployment window.
There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday 09/10/2026 at 9:00 PM ET
Duration: Expected to be a 60 minute window
Sep 9, 12:23 EDT
BV- Scheduled Infrastructure Maintenance- 09/10/2026
Completed - The scheduled maintenance has been completed.
Sep 10, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 15:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regular maintenance on the Business Voice platform.
Impact: During the deployment window, select Business Voice customers may experience delays in registering their desk phones to the network. Select users may also experience slight delays in Save Changes to System in the BV Portal.
There is no expectation of any other service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday 09/10/2026 at 3:00 PM ET
Duration: Expected to be a 60 minute window
Sep 9, 12:21 EDT

Sep 9, 2026

External Call Issue - Switchvox Cloud
Resolved - This incident has been resolved.
Sep 9, 13:19 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 9, 11:12 EDT
Update - Engineering is seeing evidence that some inbound calls are affected as well. The matter is still being investigated.
Sep 9, 10:58 EDT
Investigating - We have discovered an issue with outbound calls failing that is currently affecting some Switchvox Cloud users. Our engineering team is actively investigating the matter.
Sep 9, 10:44 EDT

Sep 8, 2026

BV- Second Scheduled Infrastructure Maintenance- 09/08/2026
Completed - The scheduled maintenance has been completed.
Sep 8, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 21:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regular maintenance on the Business Voice platform.
Impact: Select Business Voice and Business Voice Plus customers may experience delays in Application Framework around Presence, CDRs, Call Recordings and MWI.
There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday 09/08/2026 at 9:00 PM ET
Duration: Expected to be a 60 minute window
Sep 4, 12:18 EDT
FaxStation- Scheduled Infrastructure Maintenance- 09/08/2026
Completed - The scheduled maintenance has been completed.
Sep 8, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 18:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regular maintenance on the FaxStation platform.
Impact: Select customers may experience minor delays on outbound faxing during the deployment window. There is no expectation of any other service interruption or degradation. All other services are expected to continue as normal.
Time of Release: Scheduled for Tuesday 09/08/2026 at 6:00 PM ET
Duration: Expected to be a 60 minute window
Sep 4, 13:52 EDT
BV- Scheduled Infrastructure Maintenance- 09/08/2026
Completed - The scheduled maintenance has been completed.
Sep 8, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 15:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regular maintenance on the Business Voice platform and management portal.
Impact: Scheduled portal release with additional details here: https://sangomakb.atlassian.net/wiki/x/E4C0TQ. There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday 09/08/2026 at 3:00 PM ET
Duration: Expected to be a 60 minute window
Sep 4, 12:17 EDT

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

Call Detail Records (CDR) Maintenance Window: September 5th
Completed - The scheduled maintenance has been completed.
Sep 5, 22:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 21:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 2, 13:33 EDT
Scheduled - During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of the Call Detail Records (CDR). As a result, CDR may experience temporary downtime or reduced functionality. Call Details during the maintenance will be cached and should reflect in your logs after the maintenance.
Sep 2, 13:31 EDT

Sep 4, 2026

Intermittent Portal Issue - Multiple Portals
Resolved - This incident has been resolved.
Sep 4, 18:24 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 4, 16:27 EDT
Investigating - We have discovered an issue with intermittent portal issues that are currently affecting multiple portals. Our engineering team is actively investigating the matter.
Sep 4, 16:02 EDT

Sep 3, 2026

BV- Scheduled Infrastructure Maintenance- 09/03/2026
Completed - The scheduled maintenance has been completed.
Sep 3, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 15:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regular maintenance on the Business Voice platform.
Impact: There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday 09/03/2026 at 3:00 PM ET
Duration: Expected to be a 60 minute window
Sep 2, 13:36 EDT

Sep 2, 2026

Call Delivery Issue - BV Users
Resolved - This incident is now being resolved.
Sep 2, 15:31 EDT
Monitoring - A fix has been implemented and we are monitoring results.
Sep 2, 12:41 EDT
Identified - The issue has been identified and a fix is being implemented.
Sep 2, 12:17 EDT
Investigating - Our Engineers are investigating an issue where BV users with integrated CX extensions might be experiencing issues with call delivery.
Sep 2, 12:02 EDT

Sep 1, 2026

BV- Third Scheduled Infrastructure Maintenance- 09/01/2026
Completed - The scheduled maintenance has been completed.
Sep 1, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 21:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regular maintenance on the Business Voice platform.
Impact: Select Business Voice and Business Voice plus customers may experience call drops during the deployment window.
There is also scheduled database work that may cause delays in Application Framework around Presence, CDRs, Call Recordings and MWI. There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday 09/01/2026 at 9:00 PM ET
Duration: Expected to be a 60 minute window
Aug 31, 12:28 EDT
BV- Scheduled Infrastructure Maintenance- 09/01/2026
Completed - The scheduled maintenance has been completed.
Sep 1, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 17:00 EDT
Scheduled - Details and Scope: Sangoma will be permanently replacing StarMessenger for Business Voice and Business Voice Plus customers.
Impact: StarMessenger will no longer be available- customers will be required to use TeamHub going forward.
Time of Release: Scheduled for Tuesday 09/01/2026 at 5:00 PM ET
Duration: Expected to be a 60 minute window
Aug 31, 12:27 EDT
BV- Second Scheduled Infrastructure Maintenance- 09/01/2026
Completed - The scheduled maintenance has been completed.
Sep 1, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 15:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regular maintenance on the Business Voice platform.
Impact: Select Business Voice and Business Voice plus customers may experience call drops during the deployment window. There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday 09/01/2026 at 3:00 PM ET
Duration: Expected to be a 60 minute window
Aug 31, 12:26 EDT
BV- Scheduled Infrastructure Maintenance- 09/01/2026
Completed - The scheduled maintenance has been completed.
Sep 1, 06:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 05:30 EDT
Scheduled - Details and Scope: Sangoma will be performing regular maintenance on the Business Voice platform.
Impact: Select Business Voice customers may experience delays in call parking during the deployment window. There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday 09/01/2026 at 5:30 AM ET
Duration: Expected to be a 60 minute window
Aug 31, 12:25 EDT

Aug 31, 2026

BV+ Agent Presence using CX Issue - BV+
Resolved - This incident is now being resolved.
Aug 31, 18:53 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 28, 16:33 EDT
Update - Our Engineers are continuing to investigate this issue.
Aug 28, 15:53 EDT
Investigating - Our Engineers are investigating an issue impacting BV+ customers using CX.
Aug 28, 14:38 EDT
Audio Quality Issue - Business Voice/Business Voice+
Resolved - This incident has been resolved.
Aug 31, 18:52 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 28, 16:12 EDT
Update - Our Engineers are still investigating this issue.
Aug 28, 15:51 EDT
Update - We are continuing to investigate this issue.
Aug 28, 15:50 EDT
Investigating - We have discovered an issue with audio quality that is currently affecting Business Voice/Business Voice+ using CX. Our engineering team is actively investigating the matter.
Aug 28, 14:41 EDT

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

CY- Scheduled Infrastructure Maintenance- 08/27/2026
Completed - The scheduled maintenance has been completed.
Aug 28, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 23:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regular maintenance on the Community voice platform.
Impact: There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday 08/27/2026 at 11:00 PM ET
Duration: Expected to be a 120 minute window
Aug 26, 12:19 EDT
Incident History Powered by Atlassian Statuspage