Internet Service Impact - Carrier Event - Verizon Wireless - Multiple States
Update - We are still in close coordination with Verizon, who has confirmed ongoing service disruptions due to severe weather in the area. Most impacts are affecting 4G/5G wireless backup circuits. We will continue to monitor the situation and provide updates as they become available.
Jan 25, 2026 - 10:21 EST
Update - We are currently working closely with Verizon, who has confirmed that severe weather conditions in the area continue to cause service impacts. At this time, the majority of affected services are 4G/5G wireless backup circuits. We are actively coordinating with the carrier to monitor the situation and will continue to share updates as new information becomes available.
Jan 24, 2026 - 11:08 EST
Update - We are continuing to work on a fix for this issue.
Jan 24, 2026 - 09:07 EST
Update - We are continuing to work with our carrier to resolve this issue. Updates will be provided as they become available.
Jan 23, 2026 - 23:55 EST
Update - We are continuing to work with our carrier to resolve this issue. Updates will be provided as they become available.
Jan 23, 2026 - 19:25 EST
Update - We are continuing to work on a fix for this issue.
Jan 23, 2026 - 15:07 EST
Update - We are continuing to work on a fix for this issue.
Jan 23, 2026 - 10:19 EST
Update - We are continuing to work on a fix for this issue.
Jan 23, 2026 - 07:18 EST
Update - We are continuing to work with our carrier to resolve this issue. Updates will be provided as they become available.
Jan 22, 2026 - 23:35 EST
Update - As of writing this we are continuing to work with our carrier to resolve this issue. Updates will be provided as they become available.
Jan 22, 2026 - 19:12 EST
Identified - We are continuing to work with our carrier to resolve this issue. Updates will be provided as they become available.
Jan 22, 2026 - 13:57 EST
Update - We are continuing to investigate this issue.
Jan 22, 2026 - 10:47 EST
Investigating - We have monitored a system event spanning multiple states for Verizon Wireless. This issue is actively being coordinated with the vendor.
Jan 22, 2026 - 10:46 EST
Switchvox Cloud mass updates to 8.3, begins Jan 21
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 2026 - 22:00 EST
Scheduled - Beginning the evening of Wednesday January 21th, Switchvox Cloud instances will be updated to the latest version of Switchvox - 8.3. This is a new update from the current version of 8.2.2.1. New features and resolved issues in this release are summarized at Switchvox Release Notes Version 8.3 (https://sangomakb.atlassian.net/wiki/x/A4DmP).

Updates will take place during each customer's standing, weekly maintenance window, which are set to occur throughout the night on Tuesdays, Wednesdays, and Thursdays. During this time some customers may experience brief interruptions of service.

For any questions, please feel free to reach out to our dedicated support team at toll-free at +1 (877) 344-4861 OR +1 (256) 428-6161.
Jan 21, 2026 22:00 - Feb 21, 2026 05:00 EST

About This Site

We build trust through transparency.
Check this page for any service disruptions in real time.

We take pride in delivering you reliable and scalable cloud-based communication services and we know how important it is for you, your customers, and colleagues to know that services are running smoothly 24/7/365. The below information provides insight to the operational status of each of our services.

If you are experiencing any issues related to any of our services, check this status page prior to contacting our support teams for technical assistance. Click Subscribe To Updates to sign up for alerts and be notified of any service related disruptions.

Uptime over the past 90 days. View historical uptime.
CommUnity Unified Communications Platform (UCaaS) Operational
90 days ago
100.0 % uptime
Today
Voice Services (CommUnity) Operational
90 days ago
100.0 % uptime
Today
Control Panel / Admin Panel Operational
HUDweb Operational
myHUD Operational
CRM Link Operational
FaxLync Operational
Paperless Fax Operational
Record All (Verba) Operational
Reporting Operational
Video Collaboration (Powered by Zoom) Operational
Voicemail to Email Operational
Business Voice Unified Communications Platform (UCaaS) Operational
90 days ago
100.0 % uptime
Today
Voice Services (Business Voice) Operational
90 days ago
100.0 % uptime
Today
Voice Services (Business Voice+) Operational
90 days ago
100.0 % uptime
Today
Business Voice SC2 Operational
90 days ago
100.0 % uptime
Today
Business Voice Portal (portal.star2star.com) Operational
Application Framework Operational
BV Reports Operational
Conference Operational
Fax Classic Operational
Fax Digital Operational
RocketQuote (Business Voice Quoting Portal) Operational
Starphone Operational
90 days ago
100.0 % uptime
Today
Switchvox Cloud Unified Communications Platform (UCaaS) Under Maintenance
90 days ago
99.94 % uptime
Today
Voice Services (Switchvox Cloud) Under Maintenance
90 days ago
99.88 % uptime
Today
Switchvox SIP Trunking Operational
90 days ago
100.0 % uptime
Today
E-Fax (Avantfax) Operational
Switchvox Update Service Operational
PBXact/FreePBX Unified Communications Platform (UCaaS) Operational
90 days ago
99.92 % uptime
Today
Voice Services (PBXact Cloud) Operational
90 days ago
99.92 % uptime
Today
System Admin DDNS Operational
Fonality UCaaS Platform (trixbox, PBXtra, Connect, FCS) Operational
90 days ago
99.99 % uptime
Today
Voice Services (Fonality) - North America Operational
90 days ago
100.0 % uptime
Today
Voice Services (Fonality) - Asia-Pacific Operational
90 days ago
99.98 % uptime
Today
Control Panel / Admin Panel Operational
HUD Classic Desktop Application Operational
HUDweb Operational
Record All (Orkweb) Operational
Report Scheduler Operational
ftp.pbxtra.com Operational
CDR/ACD reports in control panel Operational
Sangoma TaaS & Fax Platforms Operational
90 days ago
99.93 % uptime
Today
SIPStation SIP Trunking Operational
90 days ago
99.78 % uptime
Today
SIPStation UK - Trunking Services Operational
90 days ago
100.0 % uptime
Today
FAXStation Operational
90 days ago
99.97 % uptime
Today
SIPStation - SMS Operational
E-fax (NF Xmedius) Operational
90 days ago
100.0 % uptime
Today
Sangoma Wholesale Carrier Services Operational
90 days ago
100.0 % uptime
Today
Wholesale SIP Trunking Operational
90 days ago
100.0 % uptime
Today
High-Volume SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Wholesale SMS Operational
90 days ago
100.0 % uptime
Today
Hosted Billing Operational
Fraud Protection Operational
911 Services Operational
CNAM Services Operational
Sangoma Website, Portals and Stores Operational
90 days ago
99.97 % uptime
Today
FAXStation Portal (fax.sipstation.com) Operational
FreePBX Website (www.freepbx.org) Operational
PBXact Cloud Portal (cloud.pbxact.com) Operational
Sangoma Customer Support (support.sangoma.com) Operational
Support Portal (help.sangoma.com) Operational
Sangoma Portal (portal.sangoma.com) Operational
Sangoma Website (www.sangoma.com) Operational
SIPStation Store (store.sipstation.com) Operational
Switchvox Portal (my.digiumcloud.com) Operational
VoIP Supply Website (voipsupply.com) Operational
Backoffice Portal (backoffice.voipinnovations.com) Operational
Netfortris Efax (fax.netfortris.com) Operational
Switchvox Cloud Onboarding Wizard (welcome.digiumcloud.com) Operational
90 days ago
99.97 % uptime
Today
Managed Service Provider (MSP) Partial Outage
90 days ago
99.46 % uptime
Today
Internet Access / Circuits Partial Outage
90 days ago
97.89 % uptime
Today
SD-WAN Operational
90 days ago
100.0 % uptime
Today
Security Services Operational
90 days ago
99.98 % uptime
Today
Managed Network Services Operational
90 days ago
99.98 % uptime
Today
Collaboration as a Service Operational
TeamHub Web Operational
TeamHub Desktop Operational
TeamHub Mobile Operational
Sangoma Meet Operational
Sangoma Talk Operational
CPaaS and Sangoma Applications Operational
CPaaS Platform Operational
Sangoma Apps (CPaaS Packaged Apps) Operational
Desktop as a Service Operational
Connected Workspace Operational
Contact Center as a Service (CCaaS) Operational
Sangoma CX Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jan 25, 2026

Unresolved incident: Internet Service Impact - Carrier Event - Verizon Wireless - Multiple States.

Jan 24, 2026
Jan 23, 2026
Xmedius Fax Portal Unavailable - fax.netfortris.com
Resolved - This incident is now being resolved.
Jan 23, 15:31 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 23, 11:50 EST
Identified - Engineers have already isolated the problem and are working to restore the portal.
Jan 23, 10:24 EST
Investigating - We have discovered an issue with the Xmedius Fax Portal. While the portal is currently unavailable, all fax services remain unaffected. Our engineering team is actively investigating the matter.
Jan 23, 10:23 EST
SIPStation Scheduled Infrastructure Maintenance- 01/22/2026
Completed - The scheduled maintenance has been completed.
Jan 23, 02:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 23:30 EST
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our SIPStation platform.
Impact: Select customers may experience issues with SIPStation SMS app services during the deployment window. There is no expectation of any service interruption or degradation.
Time of Release: Scheduled for Thursday 01/22/2026 at 11:30 PM ET
Duration: Expected to be a 180 minute window
Jan 21, 12:23 EST
Jan 22, 2026
BV- Scheduled Infrastructure Maintenance- 01/22/2026
Completed - The scheduled maintenance has been completed.
Jan 22, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 21:00 EST
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our Business Voice and Business Voice Plus platform.
Impact: Select customers may experience minor call routing delays during the deployment window. There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday 01/22/2026 at at 9:00 PM ET
Duration: Expected to be a 60 minute window
Jan 21, 12:09 EST
Atlanta FW Upgrade
Completed - The scheduled maintenance has been completed.
Jan 22, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 00:00 EST
Scheduled - We will perform Atlanta firewall upgrade to 7.4.9. During the maintenance period, the services from the FW will drop multiple times, up to 10 min each.
Jan 12, 13:34 EST
Jan 21, 2026
Legacy Fonality Maintenance Window: 1/20/26
Completed - The scheduled maintenance has been completed.
Jan 21, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 01:00 EST
Scheduled - During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of the Legacy Fonality HUD. As a result, Legacy Fonality HUD users may experience temporary downtime or reduced functionality during this window.
Jan 19, 16:04 EST
Jan 20, 2026
BV- Second Scheduled Infrastructure Maintenance- 01/20/2026
Completed - The scheduled maintenance has been completed.
Jan 20, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 21:00 EST
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our Business Voice and Business Voice Plus platform.
Impact: Select customers may experience minor call routing delays during the deployment window. There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday 01/20/2026 at at 9:00 PM ET
Duration: Expected to be a 60 minute window
Jan 19, 12:26 EST
BV- First Scheduled Infrastructure Maintenance- 01/20/2026
Completed - The scheduled maintenance has been completed.
Jan 20, 16:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 15:00 EST
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our Business Voice and Business Voice Plus platform.
Impact: Select customers may experience minor call routing delays during the deployment window. There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday 01/20/2026 at at 3:00 PM ET
Duration: Expected to be a 60 minute window
Jan 19, 12:26 EST
Los Angeles FW Upgrade
Completed - The scheduled maintenance has been completed.
Jan 20, 03:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 02:30 EST
Scheduled - We will perform LA firewall upgrade to 7.4.9. During the maintenance period, the services from this FW will drop multiple times, up to 10 min each.
Jan 12, 13:20 EST
Chicago FW Upgrade
Completed - The scheduled maintenance has been completed.
Jan 20, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 01:00 EST
Scheduled - We will perform Chicago Firewall upgrade to 7.4.9. During the maintenance window, the services from the FW would go down multiple times for up to 10 min each.
Jan 8, 17:24 EST
Jan 19, 2026
Switchvox Cloud - Emergency Infrastructure Maintenance- 01/19/2026
Completed - The scheduled maintenance has been completed.
Jan 19, 22:31 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 22:00 EST
Scheduled - Details and Scope: Sangoma will be performing emergency maintenance on our Switchvox Cloud platform.
Impact: During the deployment window, customers may experience a brief interruption in their ability to place or receive calls to the PSTN.
Time of Release: Scheduled for Monday 01/19/2026 at at 10:00 PM ET
Duration: Expected to be a 60 minute window
Jan 19, 12:24 EST
SVX- Scheduled Infrastructure Maintenance- 01/19/2026
Completed - The scheduled maintenance has been completed.
Jan 19, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 07:00 EST
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our Switchvox platform.
Impact: During the deployment window, select Partners may experience a brief interruption in DCS Portal, onboarding wizard and TURN Gateway. There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Monday 01/19/2026 at at 7:00 PM ET
Duration: Expected to be a 60 minute window
Jan 14, 13:17 EST
Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026
San Francisco FW Upgrade
Completed - The scheduled maintenance has been completed.
Jan 16, 03:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 02:30 EST
Scheduled - We will perform San Francisco Firewall upgrade to 7.4.9. During the maintenance window, the services from the FW would go down multiple times up to 10 min each.
Jan 8, 17:27 EST
Jan 15, 2026
BV- Scheduled Infrastructure Maintenance- 01/15/2026
Completed - The scheduled maintenance has been completed.
Jan 15, 22:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 21:01 EST
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our Business Voice and Business Voice Plus platform.
Impact: Select customers may experience minor call routing delays during the deployment window. During the deployment window, select Business Voice Plus locations may also receive false positive Starwatch alerts while we upgrade our notification platform. There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday 01/15/2026 at at 9:00 PM ET
Duration: Expected to be a 60 minute window
Jan 14, 13:14 EST
CY- Scheduled Infrastructure Maintenance- 01/15/2026
Completed - The scheduled maintenance has been completed.
Jan 15, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 21:00 EST
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our CommUnity platform. Additional details can be found here: https://sangomakb.atlassian.net/wiki/x/ZYDRAQ
Impact: There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday 01/15/2026 at at 9:00 PM ET
Duration: Expected to be a 60 minute window
Jan 14, 13:25 EST
Jan 14, 2026
Inbound Call Issue - SIPStation
Resolved - We have confirmed calls are working via the upstream provider.
Jan 14, 10:53 EST
Monitoring - Our upstream provider has implemented a change and we are continuing to monitor to ensure the issue is resolved.
Jan 14, 07:11 EST
Identified - We have discovered an issue with inbound calls that is currently affecting SIPStation. One of our upstream carriers is having an issue with processing inbound calls. This will only affect a small subset of our customers. We are continuing to moniter the situation with them and will notify when there is an update from their team.
Jan 13, 19:30 EST
CX- Scheduled Infrastructure Maintenance- 01/14/2026
Completed - The scheduled maintenance has been completed.
Jan 14, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 05:00 EST
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our CX platform related to Agent Call Recording. Additional details can be found here: https://sangomakb.atlassian.net/wiki/x/AYDpSQ
Impact: There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Wednesday 01/14/2026 at at 5:00 AM ET
Duration: Expected to be a 60 minute window
Jan 13, 10:16 EST
Jan 13, 2026
BV- Scheduled Infrastructure Maintenance- 01/13/2026
Completed - The scheduled maintenance has been completed.
Jan 13, 22:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 21:00 EST
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our Business Voice platform.
Impact: Select customers may experience minor call routing delays during the deployment window. There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday 01/13/2026 at at 9:00 PM ET
Duration: Expected to be a 60 minute window
Jan 12, 12:20 EST
CY- Scheduled Infrastructure Maintenance- 01/13/2026
Completed - The scheduled maintenance has been completed.
Jan 13, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 21:01 EST
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our CommUnity platform.
Impact: There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday 01/13/2026 at at 9:00 PM ET
Duration: Expected to be a 60 minute window
Jan 12, 13:48 EST
Seattle FW Upgrade
Completed - The scheduled maintenance has been completed.
Jan 13, 03:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 02:30 EST
Scheduled - We will be performing Seattle Firewall upgrade to 7.4.9 to address some vulnerability issues. During the maintenance window, the services through the firewall would drop multiple times, each lasts up to 10 min.
Jan 5, 18:49 EST
Dallas FW Upgrade
Completed - The scheduled maintenance has been completed.
Jan 13, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 01:00 EST
Scheduled - We will be performing Dallas Firewall upgrade to 7.4.9 to address some vulnerability issues. During the maintenance window, the services through the firewall would drop multiple times, each would last to up to 10 min.
Jan 5, 18:46 EST
Jan 12, 2026
Sangoma Talk Scheduled Maintenance- 01/12/2026
Completed - The scheduled maintenance has been completed.
Jan 12, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 00:00 EST
Scheduled - Details and Scope: Sangoma will be performing scheduled maintenance on the mobile Sangoma Talk app for both the iOS and Android platforms.
Impact: During the deployment window, there may be a temporary disruption of service in active calls. All other services are expected to continue as normal.
Time of Release: Scheduled for Monday 01/12/2026 at at 12:00 AM ET
Duration: Expected to be a 60 minute window
Jan 9, 15:47 EST
Jan 11, 2026

No incidents reported.

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