Inbound Call Failures - Business Voice/Business Voice+, Wholesale Trunking
Update - Out of an abundance of caution, and to allow for additional testing and validation, we will be postponing the maintenance to re-enable CNAM that was previously planned for Monday morning.

Once testing and verification are complete, we will share the new maintenance date here and publish an official maintenance notice on Trust.
Feb 06, 2026 - 17:05 EST
Update - CNAM services remain temporarily disabled for the affected DIDs. The carrier has confirmed that both inbound calling and CNAM services have been restored for their other Non-Sangoma customers. Out of an abundance of caution, we have requested that CNAM services for our impacted DIDs be re-enabled during a planned maintenance window on Monday at 4:00 AM Eastern Time, which represents the lowest call-volume period of the week. Our engineering team will be on a joint bridge with the upstream carrier during this maintenance to validate service restoration and to immediately roll back the change if any issues are observed. This maintenance activity will be posted to Trust before the scheduled window.
Feb 04, 2026 - 18:21 EST
Update - The carrier informed us that CNAM was turned back on, which created the problem state once again. CNAM has been disabled, and we have confirmation from carrier leadership and engineering that the CNAM feature will not be touched again without our consent and without testing in a non-production environment first.
Feb 03, 2026 - 16:24 EST
Update - We are still investigating Inbound Failures and working with the carrier team.
Feb 03, 2026 - 16:10 EST
Update - We are aware that customers may still be experiencing inbound call failures. We are investigating all reports.
Feb 03, 2026 - 15:46 EST
Monitoring - Engineers have identified and resolved the issue causing inbound call failures. The affected Business Voice numbers were hosted by a specific backend voice carrier. The issue was traced to a degraded CNAM platform, which led to overload of a buffer on the carrier’s SBC and resulted in inbound calls failing for our subset of customers.

To restore service, the CNAM servers were disabled, and inbound calling has since been fully restored. At this time, CNAM functionality remains unavailable. Engineers from the hosting carrier are actively working to restore this service as quickly as possible.
Feb 03, 2026 - 15:25 EST
Identified - The issue has been identified and a fix is being implemented.
Feb 03, 2026 - 15:07 EST
Update - We are continuing work on a solution for customers who remain impacted.
Feb 03, 2026 - 14:32 EST
Update - We are continuing to investigate this issue.
Feb 03, 2026 - 13:58 EST
Update - We have identified a group of Business Voice customers who are experiencing inbound calling failures. Engineers have isolated the problem and are working on a fix.
Feb 03, 2026 - 13:26 EST
Update - We are continuing to investigate this issue.
Feb 03, 2026 - 13:06 EST
Investigating - We have discovered an issue with inbound calls that is currently affecting a subset of Business Voice and Business Voice+ customers. Our engineering team is actively investigating the matter.
Feb 03, 2026 - 13:05 EST
Switchvox Cloud mass updates to 8.3, begins Jan 21
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 2026 - 22:00 EST
Scheduled - Beginning the evening of Wednesday January 21st, Switchvox Cloud instances will be updated to the latest version of Switchvox - 8.3. This is a new update from the current version of 8.2.2.1. New features and resolved issues in this release are summarized at Switchvox Release Notes Version 8.3 (https://sangomakb.atlassian.net/wiki/x/A4DmP).

Updates will take place during each customer's standing, weekly maintenance window, which are set to occur throughout the night on Tuesdays, Wednesdays, and Thursdays. During this time some customers may experience brief interruptions of service.

For any questions, please feel free to reach out to our dedicated support team at toll-free at +1 (877) 344-4861 OR +1 (256) 428-6161.
Jan 21, 2026 22:00 - Feb 21, 2026 05:00 EST

About This Site

We build trust through transparency.
Check this page for any service disruptions in real time.

We take pride in delivering you reliable and scalable cloud-based communication services and we know how important it is for you, your customers, and colleagues to know that services are running smoothly 24/7/365. The below information provides insight to the operational status of each of our services.

If you are experiencing any issues related to any of our services, check this status page prior to contacting our support teams for technical assistance. Click Subscribe To Updates to sign up for alerts and be notified of any service related disruptions.

Uptime over the past 90 days. View historical uptime.
CommUnity Unified Communications Platform (UCaaS) Operational
90 days ago
100.0 % uptime
Today
Voice Services (CommUnity) Operational
90 days ago
100.0 % uptime
Today
Control Panel / Admin Panel Operational
HUDweb Operational
myHUD Operational
CRM Link Operational
FaxLync Operational
Paperless Fax Operational
Record All (Verba) Operational
Reporting Operational
Video Collaboration (Powered by Zoom) Operational
Voicemail to Email Operational
Business Voice Unified Communications Platform (UCaaS) Operational
90 days ago
99.98 % uptime
Today
Voice Services (Business Voice) Operational
90 days ago
99.96 % uptime
Today
Voice Services (Business Voice+) Operational
90 days ago
99.96 % uptime
Today
Business Voice SC2 Operational
90 days ago
100.0 % uptime
Today
Business Voice Portal (portal.star2star.com) Operational
Application Framework Operational
BV Reports Operational
Conference Operational
Fax Classic Operational
Fax Digital Operational
RocketQuote (Business Voice Quoting Portal) Operational
Starphone Operational
90 days ago
100.0 % uptime
Today
Switchvox Cloud Unified Communications Platform (UCaaS) Under Maintenance
90 days ago
99.99 % uptime
Today
Voice Services (Switchvox Cloud) Under Maintenance
90 days ago
99.98 % uptime
Today
Switchvox SIP Trunking Operational
90 days ago
100.0 % uptime
Today
E-Fax (Avantfax) Operational
Switchvox Update Service Operational
PBXact/FreePBX Unified Communications Platform (UCaaS) Operational
90 days ago
100.0 % uptime
Today
Voice Services (PBXact Cloud) Operational
90 days ago
100.0 % uptime
Today
System Admin DDNS Operational
Fonality UCaaS Platform (trixbox, PBXtra, Connect, FCS) Operational
90 days ago
99.99 % uptime
Today
Voice Services (Fonality) - North America Operational
90 days ago
100.0 % uptime
Today
Voice Services (Fonality) - Asia-Pacific Operational
90 days ago
99.98 % uptime
Today
Control Panel / Admin Panel Operational
HUD Classic Desktop Application Operational
HUDweb Operational
Record All (Orkweb) Operational
Report Scheduler Operational
ftp.pbxtra.com Operational
CDR/ACD reports in control panel Operational
Sangoma TaaS & Fax Platforms Operational
90 days ago
99.93 % uptime
Today
SIPStation SIP Trunking Operational
90 days ago
99.78 % uptime
Today
SIPStation UK - Trunking Services Operational
90 days ago
100.0 % uptime
Today
FAXStation Operational
90 days ago
99.97 % uptime
Today
SIPStation - SMS Operational
E-fax (NF Xmedius) Operational
90 days ago
100.0 % uptime
Today
Sangoma Wholesale Carrier Services Operational
90 days ago
99.97 % uptime
Today
Wholesale SIP Trunking Operational
90 days ago
99.93 % uptime
Today
High-Volume SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Wholesale SMS Operational
90 days ago
100.0 % uptime
Today
Hosted Billing Operational
Fraud Protection Operational
911 Services Operational
CNAM Services Operational
Sangoma Website, Portals and Stores Operational
90 days ago
99.98 % uptime
Today
FAXStation Portal (fax.sipstation.com) Operational
FreePBX Website (www.freepbx.org) Operational
PBXact Cloud Portal (cloud.pbxact.com) Operational
Sangoma Customer Support (support.sangoma.com) Operational
Support Portal (help.sangoma.com) Operational
Sangoma Portal (portal.sangoma.com) Operational
Sangoma Website (www.sangoma.com) Operational
SIPStation Store (store.sipstation.com) Operational
Switchvox Portal (my.digiumcloud.com) Operational
VoIP Supply Website (voipsupply.com) Operational
Backoffice Portal (backoffice.voipinnovations.com) Operational
Netfortris Efax (fax.netfortris.com) Operational
Switchvox Cloud Onboarding Wizard (welcome.digiumcloud.com) Operational
90 days ago
99.98 % uptime
Today
Managed Service Provider (MSP) Operational
90 days ago
99.23 % uptime
Today
Internet Access / Circuits Operational
90 days ago
96.97 % uptime
Today
SD-WAN Operational
90 days ago
99.98 % uptime
Today
Security Services Operational
90 days ago
99.98 % uptime
Today
Managed Network Services Operational
90 days ago
99.98 % uptime
Today
Collaboration as a Service Operational
TeamHub Web Operational
TeamHub Desktop Operational
TeamHub Mobile Operational
Sangoma Meet Operational
Sangoma Talk Operational
CPaaS and Sangoma Applications Operational
CPaaS Platform Operational
Sangoma Apps (CPaaS Packaged Apps) Operational
Desktop as a Service Operational
Connected Workspace Operational
Contact Center as a Service (CCaaS) Operational
Sangoma CX Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Sangoma Talk Scheduled Maintenance- 02/11/2026 Feb 11, 2026 23:30 - Feb 12, 2026 00:30 EST

Details and Scope: Sangoma will be performing scheduled maintenance on the mobile Sangoma Talk app for both the iOS and Android platforms.
Impact: During the deployment window, there may be a temporary disruption of service in active calls. All other services are expected to continue as normal.
Time of Release: Scheduled for Wednesday 02/11/2026 at at 11:30 PM ET
Duration: Expected to be a 60 minute window
Posted on Feb 10, 2026 - 08:41 EST

NY Firewall Upgrade Feb 12, 2026 00:00-01:00 EST

We'll be performing NY FortiGate Firewall upgrade to 7.4.11 to address a vulnerability issue. During the maintenance window, all services from this FW will drop multiple times, up to 10 min each.
Posted on Feb 04, 2026 - 18:11 EST

Seattle Firewall Upgrade Feb 12, 2026 02:30-03:30 EST

We'll be performing Seattle FortiGate FW upgrade to 7.4.11 to address a vulnerability issue. During the maintenance window, all services from this FW will drop multiple times, up to 10 min each.
Posted on Feb 04, 2026 - 18:15 EST

BV- Scheduled Infrastructure Maintenance- 02/12/2026 Feb 12, 2026 16:00-17:00 EST

Details and Scope: Sangoma will be performing regularly maintenance for the Business Voice and Business Voice Plus platforms.
Impact: Select Business Voice Plus users may experience delayed extension presence on remote extensions during the deployment window. There is no expectation of any other service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday 02/12/2026 at 4:00 PM ET
Duration: Expected to be a 60 minute window
Posted on Feb 11, 2026 - 12:18 EST

BV- Second Scheduled Infrastructure Maintenance- 02/12/2026 Feb 12, 2026 21:00-22:00 EST

Details and Scope: Sangoma will be performing regularly maintenance for the Business Voice and Business Voice Plus platforms.
Impact: Select users may experience delays in loading Application Framework during the deployment window. There is no expectation of any other service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday 02/12/2026 at 9:00 PM ET
Duration: Expected to be a 60 minute window
Posted on Feb 11, 2026 - 12:24 EST

Chicago Firewall Upgrade Feb 17, 2026 01:00-02:00 EST

We'll be performing Chicago FortiGate FW upgrade to v7.4.11 to address a vulnerability issue. During the maintenance window, all services from this FW will drop multiple times, up to 10 min each.
Posted on Feb 05, 2026 - 19:37 EST

San Francisco Firewall Upgrade Feb 17, 2026 02:30-03:30 EST

We'll be performing San Francisco FortiGate FW upgrade to v7.4.11 to address a vulnerability issue. During the maintenance window, all services from this FW will drop multiple times, up to 10 min each.
Posted on Feb 05, 2026 - 19:39 EST

HUDweb Maintenance Window: February 17, 2026 Feb 17, 2026 21:00 - Feb 18, 2026 00:00 EST

During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of HUDweb. As a result, HUDweb may experience temporary downtime or reduced functionality.
Posted on Feb 11, 2026 - 12:26 EST

Atlanta Firewall Upgrade Feb 19, 2026 00:00-01:00 EST

We'll be performing Atlanta FortiGate FW upgrade to 7.4.11 to address a vulnerability issue. During the maintenance windows, all services from the FW will drop mulitple times, up to 10 min each.
Posted on Feb 09, 2026 - 14:16 EST

Los Angeles Firewall Upgrade Feb 19, 2026 02:30-03:30 EST

We'll be performing LA FortiGate FW upgrade to 7.4.11 to address a vulnerability issue. During the maintenance window, all services from the FW will drop multiple times, up to 10 min each.
Posted on Feb 09, 2026 - 14:18 EST

Dallas Firewall Upgrade Feb 24, 2026 01:00-02:00 EST

We'll be performing Dallas FortiGate FW upgrade to 7.4.11 to address a vulnerability issue. During the maintenance window, all services from the FW will drop multiple times, up to 10 min each.
Posted on Feb 09, 2026 - 17:33 EST
Feb 11, 2026

No incidents reported today.

Feb 10, 2026
BV- Scheduled Infrastructure Maintenance- 02/10/2026
Completed - The scheduled maintenance has been completed.
Feb 10, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 21:00 EST
Scheduled - Details and Scope: Sangoma will be performing regularly maintenance for the Business Voice and Business Voice Plus platforms.
Impact: Select customers may experience slow saves and improper call routing during the deployment window. There is no expectation of any other service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday 02/10/2026 at 9:00 PM ET
Duration: Expected to be a 60 minute window
Feb 9, 12:24 EST
Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026
Error when Registering New Users - Sangoma Talk & Desktop / Sangoma Connect
Resolved - This incident has been resolved.
Feb 6, 15:59 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 6, 12:39 EST
Update - We are continuing to work on a fix for this issue.
Feb 6, 11:48 EST
Identified - The issue has been identified and a fix is being implemented.
Feb 6, 11:14 EST
Investigating - We are aware that some customers are experiencing a failure along with an error message when trying to register a new user on Sangoma Talk Mobile/Desktop or Sangoma Connect. The platform is still working and remains available. This is only impacting new user registration. Our engineering team is actively investigating the matter.
Feb 6, 10:58 EST
Feb 5, 2026
BV- Second Scheduled Infrastructure Maintenance- 02/05/2026
Completed - The scheduled maintenance has been completed.
Feb 5, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 21:00 EST
Scheduled - Details and Scope: Sangoma will be performing regularly maintenance for the Business Voice and Business Voice Plus platforms.
Impact: Select customers may experience post-dial delay on calls, slow saves and potentially improper call routing during the deployment windows. There is no expectation of any other service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday 02/05/2026 at 9:00 PM ET
Duration: Expected to be a 60 minute window
Feb 4, 12:20 EST
BV- Scheduled Infrastructure Maintenance- 02/05/2026
Completed - The scheduled maintenance has been completed.
Feb 5, 16:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 15:00 EST
Scheduled - Details and Scope: Sangoma will be performing regularly maintenance for the Business Voice and Business Voice Plus platforms.
Impact: Select customers may experience improper call routing during the deployment windows. There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday 02/05/2026 at 3:00 PM ET
Duration: Expected to be a 60 minute window
Feb 4, 12:19 EST
Feb 4, 2026
Feb 3, 2026
BV- Third Scheduled Infrastructure Maintenance- 02/03/2026
Completed - The scheduled maintenance has been completed.
Feb 3, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 21:00 EST
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our fax platforms. There is also scheduled maintenance on remote servers in our platform.
Impact: Select Business Voice and Business Voice Plus fax users may lose registration on their ATA’s during the deployment window- all faxes will still be cached. There is no expectation of any service interruption or degradation.
Select Business Voice remote users may also experience downtime during the deployment window.
Time of Release: Scheduled for Tuesday 02/03/2026 at 9:00 PM ET
Duration: Expected to be a 60 minute window
Feb 2, 12:59 EST
BV- Second Scheduled Infrastructure Maintenance- 02/03/2026
Completed - The scheduled maintenance has been completed.
Feb 3, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 16:01 EST
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our Business Voice and Business Voice Plus platforms.
Impact: Select StarPhone For Desktop and Application Framework users may experience connectivity issues during the deployment window. There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday 02/03/2026 at 4:00 PM ET
Duration: Expected to be a 60 minute window
Feb 2, 12:58 EST
BV Scheduled Infrastructure Maintenance- 02/03/2026
Completed - The scheduled maintenance has been completed.
Feb 3, 16:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 15:00 EST
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our TeamHub platform and additional details can be found here: https://sangomakb.atlassian.net/wiki/x/HYLRAQ.
There is also a scheduled maintenance for the Business Voice and Business Voice Plus platforms.
Impact: Select customers may experience improper call routing during the deployment windows. There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday 02/03/2026 at 3:00 PM ET
Duration: Expected to be a 60 minute window
Feb 2, 12:56 EST
Service Issue - MSP
Resolved - This incident has been resolved.
Feb 3, 05:41 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 2, 20:23 EST
Update - We are continuing to work on a fix for this issue.
Feb 2, 20:08 EST
Identified - Our engineers have found the issue and are working to implement a fix. This is only affecting a small subset of customers.
Feb 2, 19:40 EST
Investigating - We have discovered a connection issue that is currently affecting MSP. Our engineering team is actively investigating the matter.
Feb 2, 19:16 EST
Feb 2, 2026
Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026
SIPStation Scheduled Infrastructure Maintenance- 01/29/2026
Completed - The scheduled maintenance has been completed.
Jan 30, 00:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 22:30 EST
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our SIPStation platform.
Impact: Select customers may experience issues with SIPStation SMS app services during the deployment window. There is no expectation of any service interruption or degradation.
Time of Release: Scheduled for Thursday 01/29/2026 at 10:30 PM ET
Duration: Expected to be a 120 minute window
Jan 28, 12:16 EST
Jan 29, 2026
BV- Scheduled Infrastructure Maintenance- 01/29/2026
Completed - The scheduled maintenance has been completed.
Jan 29, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 21:00 EST
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our Business Voice and Business Voice Plus platform.
Impact: Select customers may experience improper call routing during the deployment window. Some customers may also experience a slight delay in Save to System changes in BV Portal.
There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday 01/29/2026 at at 9:00 PM ET
Duration: Expected to be a 120 minute window
Jan 28, 12:14 EST
Sangoma Company Website (www.sangoma.com) - Maintenance Window: [1-2-2026]
Completed - The scheduled maintenance has been completed.
Jan 29, 19:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 17:00 EST
Scheduled - During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of our main website www.sangoma.com. As a result, the website may experience temporary downtime or reduced functionality.
Jan 29, 11:08 EST
Jan 28, 2026
Internet Service Impact - Carrier Event - Verizon Wireless - Multiple States
Resolved - We have a fix for those that remain impacted and we are working directly with those customers to deliver that solution.
Jan 28, 22:35 EST
Update - We are still in close contact with Verizon to restore the remaining 4G/5G wireless circuits of those customers who remain impacted. We will continue to provide updates as they become available.
Jan 27, 16:18 EST
Update - We are still in close coordination with Verizon, who has confirmed ongoing service disruptions due to severe weather in the area. Most impacts are affecting 4G/5G wireless backup circuits. We will continue to monitor the situation and provide updates as they become available.
Jan 27, 06:52 EST
Update - We are continuing to work with our carrier to resolve this issue. Updates will be provided as they become available.
Jan 27, 03:03 EST
Update - We are still in close coordination with Verizon, who has confirmed ongoing service disruptions due to severe weather in the area. Most impacts are affecting 4G/5G wireless backup circuits. We will continue to monitor the situation and provide updates as they become available.
Jan 26, 11:24 EST
Update - We are still in close coordination with Verizon, who has confirmed ongoing service disruptions due to severe weather in the area. Most impacts are affecting 4G/5G wireless backup circuits. We will continue to monitor the situation and provide updates as they become available.
Jan 25, 10:21 EST
Update - We are currently working closely with Verizon, who has confirmed that severe weather conditions in the area continue to cause service impacts. At this time, the majority of affected services are 4G/5G wireless backup circuits. We are actively coordinating with the carrier to monitor the situation and will continue to share updates as new information becomes available.
Jan 24, 11:08 EST
Update - We are continuing to work on a fix for this issue.
Jan 24, 09:07 EST
Update - We are continuing to work with our carrier to resolve this issue. Updates will be provided as they become available.
Jan 23, 23:55 EST
Update - We are continuing to work with our carrier to resolve this issue. Updates will be provided as they become available.
Jan 23, 19:25 EST
Update - We are continuing to work on a fix for this issue.
Jan 23, 15:07 EST
Update - We are continuing to work on a fix for this issue.
Jan 23, 10:19 EST
Update - We are continuing to work on a fix for this issue.
Jan 23, 07:18 EST
Update - We are continuing to work with our carrier to resolve this issue. Updates will be provided as they become available.
Jan 22, 23:35 EST
Update - As of writing this we are continuing to work with our carrier to resolve this issue. Updates will be provided as they become available.
Jan 22, 19:12 EST
Identified - We are continuing to work with our carrier to resolve this issue. Updates will be provided as they become available.
Jan 22, 13:57 EST
Update - We are continuing to investigate this issue.
Jan 22, 10:47 EST
Investigating - We have monitored a system event spanning multiple states for Verizon Wireless. This issue is actively being coordinated with the vendor.
Jan 22, 10:46 EST
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