All Systems Operational

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We build trust through transparency.
Check this page for any service disruptions in real time.

We take pride in delivering you reliable and scalable cloud-based communication services and we know how important it is for you, your customers, and colleagues to know that services are running smoothly 24/7/365. The below information provides insight to the operational status of each of our services.

If you are experiencing any issues related to any of our services, check this status page prior to contacting our support teams for technical assistance. Click Subscribe To Updates to sign up for alerts and be notified of any service related disruptions.

Uptime over the past 90 days. View historical uptime.
CommUnity Unified Communications Platform (UCaaS) Operational
90 days ago
99.97 % uptime
Today
Voice Services (CommUnity) Operational
90 days ago
99.97 % uptime
Today
Control Panel / Admin Panel Operational
Sangoma CX (CommUnity) Operational
HUDweb Operational
myHUD Operational
CRM Link Operational
FaxLync Operational
Paperless Fax Operational
Record All (Verba) Operational
Reporting Operational
Video Collaboration (Powered by Zoom) Operational
Voicemail to Email Operational
Business Voice Unified Communications Platform (UCaaS) Operational
90 days ago
99.99 % uptime
Today
Voice Services (Business Voice) Operational
90 days ago
100.0 % uptime
Today
Voice Services (Business Voice+) Operational
90 days ago
100.0 % uptime
Today
Sangoma CX (Business Voice) Operational
90 days ago
100.0 % uptime
Today
Business Voice SC2 Operational
90 days ago
100.0 % uptime
Today
Business Voice Portal (portal.star2star.com) Operational
Application Framework ? Operational
BV Reports ? Operational
Conference Operational
Fax Classic Operational
Fax Digital Operational
RocketQuote (Business Voice Quoting Portal) Operational
Starphone ? Operational
90 days ago
99.98 % uptime
Today
Switchvox Cloud Unified Communications Platform (UCaaS) Operational
90 days ago
99.99 % uptime
Today
Voice Services (Switchvox Cloud) Operational
90 days ago
99.99 % uptime
Today
Switchvox SIP Trunking Operational
90 days ago
100.0 % uptime
Today
E-Fax (Avantfax) Operational
Switchvox Update Service ? Operational
PBXact/FreePBX Unified Communications Platform (UCaaS) Operational
90 days ago
99.97 % uptime
Today
Voice Services (PBXact Cloud) Operational
90 days ago
99.97 % uptime
Today
System Admin DDNS ? Operational
Fonality UCaaS Platform (trixbox, PBXtra, Connect, FCS) Operational
90 days ago
100.0 % uptime
Today
Voice Services (Fonality) - North America Operational
90 days ago
100.0 % uptime
Today
Voice Services (Fonality) - Asia-Pacific ? Operational
90 days ago
100.0 % uptime
Today
Control Panel / Admin Panel Operational
HUD Classic Desktop Application ? Operational
HUDweb Operational
Record All (Orkweb) ? Operational
Report Scheduler Operational
ftp.pbxtra.com Operational
CDR/ACD reports in control panel Operational
Sangoma TaaS & Fax Platforms Operational
90 days ago
100.0 % uptime
Today
SIPStation SIP Trunking Operational
90 days ago
100.0 % uptime
Today
SIPStation UK - Trunking Services ? Operational
90 days ago
100.0 % uptime
Today
FAXStation ? Operational
90 days ago
100.0 % uptime
Today
SIPStation - SMS Operational
E-fax (NF Xmedius) ? Operational
90 days ago
100.0 % uptime
Today
Sangoma Wholesale Carrier Services Operational
90 days ago
100.0 % uptime
Today
Wholesale SIP Trunking Operational
90 days ago
100.0 % uptime
Today
High-Volume SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Wholesale SMS Operational
90 days ago
100.0 % uptime
Today
Hosted Billing Operational
Fraud Protection Operational
911 Services Operational
CNAM Services Operational
Sangoma Website, Portals and Stores Operational
FAXStation Portal (fax.sipstation.com) ? Operational
FreePBX Website (www.freepbx.org) ? Operational
PBXact Cloud Portal (cloud.pbxact.com) ? Operational
Sangoma Customer Support (support.sangoma.com) Operational
Support Portal (help.sangoma.com) ? Operational
Sangoma Portal (portal.sangoma.com) Operational
Sangoma Website (www.sangoma.com) ? Operational
SIPStation Store (store.sipstation.com) ? Operational
Switchvox Portal (my.digiumcloud.com) ? Operational
VoIP Supply Website (voipsupply.com) ? Operational
Backoffice Portal (backoffice.voipinnovations.com) Operational
Netfortris Efax (fax.netfortris.com) Operational
Managed Service Provider (MSP) Operational
90 days ago
99.75 % uptime
Today
Internet Access / Circuits Operational
90 days ago
99.0 % uptime
Today
SD-WAN ? Operational
90 days ago
100.0 % uptime
Today
Security Services Operational
90 days ago
100.0 % uptime
Today
Managed Network Services Operational
90 days ago
100.0 % uptime
Today
Collaboration as a Service ? Operational
TeamHub Web ? Operational
TeamHub Desktop Operational
TeamHub Mobile Operational
Sangoma Meet Operational
Sangoma Talk Operational
CPaaS and Sangoma Applications Operational
CPaaS Platform Operational
Sangoma Apps (CPaaS Packaged Apps) Operational
Desktop as a Service Operational
Connected Workspace Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

BV- Second Scheduled BV Infrastructure Maintenance- 10/21/2025 Oct 21, 2025 15:00-16:00 EDT

Details and Scope: Sangoma will be performing regularly scheduled maintenance on our platforms.
Impact: There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday October 21st at 3:00 PM Eastern Time
Duration: Expected to be no longer than a 60-minute window
Posted on Oct 20, 2025 - 12:15 EDT

Server Maintenance Window: October 25th Oct 25, 2025 11:00-13:00 EDT

During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of our servers. As a result, many websites may experience temporary downtime or reduced functionality.
Posted on Oct 18, 2025 - 00:02 EDT

Firewall Software Upgrade (Sydney, AU Data Center) Oct 31, 2025 11:30-12:30 EDT

We will be performing an essential upgrade to maintain the security and performance of our firewall infrastructure. During the maintenance period a five second connection interruption may be experienced in control panels, HUD, and active calls, while firewall sessions are cleared.
Posted on Oct 31, 2025 - 11:30 EDT

Firewall Software Upgrade (East Coast Data Center) Nov 5, 2025 01:00-02:00 EST

We will be performing an essential upgrade to maintain the security and performance of our firewall infrastructure. During the maintenance period a five second connection interruption may be experienced in control panels, HUD, and active calls, while firewall sessions are cleared.
Posted on Oct 21, 2025 - 12:57 EDT

Firewall Software Upgrade (West Coast Data Center) Nov 5, 2025 02:00-03:00 EST

We will be performing an essential upgrade to maintain the security and performance of our firewall infrastructure. During the maintenance period a five second connection interruption may be experienced in HUDweb, HUD, and active calls, while firewall sessions are cleared.
Control panel performance may be degraded for up to a five minute period when tunnel servers are rebooted, and VPN connections are re-established.
Posted on Oct 21, 2025 - 13:01 EDT
Oct 21, 2025
BV- Scheduled BV Infrastructure Maintenance- 10/21/2025
Completed - The scheduled maintenance has been completed.
Oct 21, 06:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 05:30 EDT
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our platform.
Impact: There may be a small subset of customers that might experience delays in dialing and call routing during the deployment window. There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday October 21st at 5:30 AM Eastern Time
Duration: Expected to be no longer than a 60-minute window
Oct 20, 12:14 EDT
Oct 20, 2025
Addressing Power Redundancy in LA Datacenter Maintenance Window: Monday, October 20th
Completed - The scheduled maintenance has been completed.
Oct 20, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 20:00 EDT
Scheduled - During this maintenance window, we will be performing essential updates and improvements to enhance stability. While possible that systems are adversely affected, we expect no impact from this upcoming maintenance.
Oct 20, 14:13 EDT
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025
Internet Service Impact - Carrier Event - Verizon Wireless - MI
Resolved - As of writing this the affectd circuits have recovered. If you continue to have issues please do not hesitate to get in touch and we will gladly assist you.
Oct 17, 02:25 EDT
Monitoring - The Upstream Carrier has not confirmed if there is a service disruption as of writing this, we will wait for further updates as they investigate on their end and continue working with the upstream carrier should any other problems arise.
Oct 17, 01:50 EDT
Identified - We have detected and confirmed with our carrier that an upstream service disruption is impacting internet connectivity for some of our customers. We have confirmed with our carriers that this service impact did occur in the MI area. We remain engaged with our upstream carriers and continue to monitor the situation and will provide updates as they become available.
Oct 17, 01:07 EDT
Oct 16, 2025
BV- Second Scheduled BV Infrastructure Maintenance- 10/16/2025
Completed - The scheduled maintenance has been completed.
Oct 16, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 21:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our platform.
Impact: During the deployment window, there may be a small number of active calls that might experience no audio- restarting the call will restore the audio portion as expected. There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday October 16th at 9:00 PM Eastern Time
Duration: Expected to be no longer than a 60-minute window
Oct 15, 14:01 EDT
BV- Scheduled BV Infrastructure Maintenance- 10/16/2025
Completed - The scheduled maintenance has been completed.
Oct 16, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 08:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our platform.
Impact: There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday October 16th at 8:00 AM Eastern Time
Duration: Expected to be no longer than a 60-minute window
Oct 15, 14:00 EDT
Oct 15, 2025
Post Dial Delay and Call Quality Issue - CommUnity
Resolved - This incident has been resolved.
Oct 15, 15:00 EDT
Monitoring - We have rolled back our CommUnity maintenance from last night, and the platform has now been restored. We have confirmed with customers that they are no longer impacted, and monitoring indicates that calls are no longer experiencing delay or call quality issues. We will continue to monitor. If you are still experiencing issues, please reach out to Support, and we will assist.
Oct 15, 12:14 EDT
Identified - The issue has been isolated and we are working to deploy a fix shortly.
Oct 15, 12:04 EDT
Investigating - We have discovered an issue with post-dial delay and call quality on inbound and outbound calling that is currently affecting CommUnity (CY) customers. Our engineering team is actively investigating the matter.
Oct 15, 11:42 EDT
CY- Scheduled CY Maintenance- 10/15/2025
Update - This issue is now resolved.
Oct 15, 03:37 EDT
Completed - The scheduled maintenance has been completed.
Oct 15, 03:00 EDT
Update - Calls are now processing normally and all services for Comm-Unity are operational. The maintenance is complete and we are monitoring for any impact.
Oct 15, 02:45 EDT
Update - CY release 3.2.0 is still in progress and calls may be unable complete during this window. We are continuing the work to complete our upgrade of the core system and will post more information when available.
Oct 15, 02:05 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 01:00 EDT
Scheduled - Details and Scope: Sangoma will be performing a planned maintenance on our CommUnity platform. Additional details can be found here: https://sangomakb.atlassian.net/wiki/x/ZYDRAQ
Impact: During the deployment window, there may be select users that may experience delays on BLF (Busy Lamp Fields). There is no expectation of any other service interruption or degradation on active calls. All other calls and services are expected to continue as normal
Time of Release: Scheduled for Wednesday October 15th at 1:00 AM Eastern Time
Duration: Expected to be no longer than a 120-minute window
Oct 15, 01:00 EDT
Oct 14, 2025
Call Quality - Business Voice & Switchvox Cloud
Resolved - This incident has been resolved.
Oct 14, 16:33 EDT
Monitoring - We identified that recent call quality and service degradation issues were caused by packet loss from one of our upstream carriers. To mitigate the impact, we have temporarily disabled our connection to the affected link and rerouted traffic through alternate paths.

Service has been stabilized, and we are closely monitoring performance. Once our carrier confirms the issue is fully resolved, we will schedule an after-hours maintenance window to safely restore the original connection.
Oct 14, 12:28 EDT
Update - Our Engineering team has engaged with our upstream provider, investigation is still ongoing.
Oct 14, 12:00 EDT
Update - Our Engineering team is continuing to investigate this issue.
Oct 14, 11:27 EDT
Update - We are continuing to investigate this issue.
Oct 14, 10:57 EDT
Investigating - We are aware that some customers are reporting degraded Call Quality and, in some cases, Call-Parking issues. This seems to be affecting some of our Business Voice and Switchvox customers. Our engineering team is actively investigating the matter. Right now, there looks to be packet loss between some of our upstream links, and we are looking into this issue with our providers and exploring options to redirect around the loss.
Oct 14, 10:27 EDT
BV- Scheduled BV Maintenance- 10/14/2025
Completed - The scheduled maintenance has been completed.
Oct 14, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 15:00 EDT
Scheduled - Details and Scope: Sangoma will be performing a non-platform related upgrade to the supported firmware for various older models of the Yealink series phones on the Business Voice and Business Voice Plus platform. Additional details can be found here: https://sangomakb.atlassian.net/wiki/x/AYDeI
Impact: Impacted Yealink phones will automatically receive the new firmware between 2:00 AM-5:00 AM ET. There is no additional action required by end users. There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday October 14th at 3:00 PM Eastern Time
Duration: Expected to be no longer than a 60-minute window
Oct 13, 12:20 EDT
Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025
HUD Classic and HUD Web Maintenance Window: October 9th
Completed - The scheduled maintenance has been completed.
Oct 10, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 23:00 EDT
Scheduled - During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of HUD Web and HUD Classic. As a result, HUD (Web and Classic) may experience temporary downtime or reduced functionality.
Oct 9, 14:26 EDT
Oct 9, 2025
BV- Fourth Scheduled BV Infrastructure Maintenance- 10/09/2025
Completed - The scheduled maintenance has been completed.
Oct 9, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 21:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our platform.
Impact: There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday October 9th at 9:00 PM Eastern Time
Duration: Expected to be no longer than a 60-minute window
Oct 8, 14:36 EDT
TeamHub- Scheduled Maintenance- 10/09/2025
Completed - The scheduled maintenance has been completed.
Oct 9, 16:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 15:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our TeamHub platform. Additional details can be found here: https://sangomakb.atlassian.net/wiki/x/HYLRAQ
Impact: There is no expectation of any service interruption or degradation.
Time of Release: Scheduled for Thursday October 9th at 3:00 PM Eastern Time
Duration: Expected to be no longer than a 60-minute window
Oct 8, 14:41 EDT
BV- Third Scheduled BV Infrastructure Maintenance- 10/09/2025
Completed - The scheduled maintenance has been completed.
Oct 9, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 15:01 EDT
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our platform.
Impact: There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday October 9th at 3:00 PM Eastern Time
Duration: Expected to be no longer than a 60-minute window
Oct 8, 14:29 EDT
BV- Second Scheduled BV Infrastructure Maintenance- 10/09/2025
Completed - The scheduled maintenance has been completed.
Oct 9, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 08:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our platform.
Impact: There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday October 9th at 8:00 AM Eastern Time
Duration: Expected to be no longer than a 120-minute window
Oct 8, 14:28 EDT
BV- Scheduled BV Infrastructure Maintenance- 10/09/2025
Completed - The scheduled maintenance has been completed.
Oct 9, 06:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 05:30 EDT
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our platform.
Impact: There may be a small subset of customers that might experience delays in call routing during the deployment window. There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday October 9th at 5:30 AM Eastern Time
Duration: Expected to be no longer than a 60-minute window
Oct 8, 14:27 EDT
Oct 8, 2025
Legacy Fonality Issue - Legacy Fonality, HudWeb
Resolved - This incident has been resolved.
Oct 8, 11:38 EDT
Update - We are continuing to monitor for any further issues.
Oct 8, 11:32 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 8, 10:34 EDT
Update - We are continuing to work on a resolution.
Oct 8, 10:27 EDT
Identified - The issue has been identified and we are working to implement a resolution.
Oct 8, 09:30 EDT
Update - We are continuing to investigate this issue.
Oct 8, 08:28 EDT
Investigating - We have discovered an issue with Legacy Fonality that is currently affecting multiple services on the Legacy Fonality platform. Our engineering team is actively investigating the matter.
Oct 8, 08:16 EDT
Oct 7, 2025
BV- Third Scheduled BV Infrastructure Maintenance- 10/07/2025
Completed - The scheduled maintenance has been completed.
Oct 7, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 15:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our platform and databases.
Impact: There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday October 7th at 3:00 PM Eastern Time
Duration: Expected to be no longer than a 60-minute window
Oct 6, 12:38 EDT
BV- Second Scheduled BV Infrastructure Maintenance- 10/07/2025
Completed - The scheduled maintenance has been completed.
Oct 7, 06:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 05:30 EDT
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our platform.
Impact: There may be a small subset of customers that might experience delays in call routing during the deployment window. There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday October 7th at 5:30 AM Eastern Time
Duration: Expected to be no longer than a 60-minute window
Oct 6, 12:36 EDT
CX- Scheduled CX Maintenance- 10/07/2025
Completed - The scheduled maintenance has been completed.
Oct 7, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 05:00 EDT
Scheduled - Details and Scope: Sangoma will be performing planned maintenance on our CX platform.
Impact: There is no expectation of any other service interruption or degradation on active calls. All other calls and services are expected to continue as normal
Time of Release: Scheduled for Tuesday October 7th at 5:00 AM Eastern Time
Duration: Expected to be no longer than a 60-minute window
Oct 6, 12:39 EDT
BV- Scheduled BV Infrastructure Maintenance- 10/07/2025
Completed - The scheduled maintenance has been completed.
Oct 7, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 03:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our Fax and Reporting services.
Impact: There may be select customers who might experience delays in their Digital Fax services for sent/ received faxes during the deployment window. There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday October 7th at 3:00 AM Eastern Time
Duration: Expected to be no longer than a 60-minute window
Oct 6, 12:35 EDT
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