All Systems Operational

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Check this page for any service disruptions in real time.

We take pride in delivering you reliable and scalable cloud-based communication services and we know how important it is for you, your customers, and colleagues to know that services are running smoothly 24/7/365. The below information provides insight to the operational status of each of our services.

If you are experiencing any issues related to any of our services, check this status page prior to contacting our support teams for technical assistance. Click Subscribe To Updates to sign up for alerts and be notified of any service related disruptions.

Uptime over the past 90 days. View historical uptime.
CommUnity Unified Communications Platform (UCaaS) Operational
90 days ago
99.97 % uptime
Today
Voice Services (CommUnity) Operational
90 days ago
99.97 % uptime
Today
Control Panel / Admin Panel Operational
Sangoma CX (CommUnity) Operational
HUDweb Operational
myHUD Operational
CRM Link Operational
FaxLync Operational
Paperless Fax Operational
Record All (Verba) Operational
Reporting Operational
Video Collaboration (Powered by Zoom) Operational
Voicemail to Email Operational
Business Voice Unified Communications Platform (UCaaS) Operational
90 days ago
99.99 % uptime
Today
Voice Services (Business Voice) Operational
90 days ago
100.0 % uptime
Today
Voice Services (Business Voice+) Operational
90 days ago
100.0 % uptime
Today
Sangoma CX (Business Voice) Operational
90 days ago
99.98 % uptime
Today
Business Voice SC2 Operational
90 days ago
100.0 % uptime
Today
Business Voice Portal (portal.star2star.com) Operational
Application Framework ? Operational
BV Reports ? Operational
Conference Operational
Fax Classic Operational
Fax Digital Operational
RocketQuote (Business Voice Quoting Portal) Operational
Starphone ? Operational
90 days ago
99.99 % uptime
Today
Switchvox Cloud Unified Communications Platform (UCaaS) Operational
90 days ago
99.94 % uptime
Today
Voice Services (Switchvox Cloud) Operational
90 days ago
99.89 % uptime
Today
Switchvox SIP Trunking Operational
90 days ago
100.0 % uptime
Today
E-Fax (Avantfax) Operational
Switchvox Update Service ? Operational
PBXact/FreePBX Unified Communications Platform (UCaaS) Operational
90 days ago
99.89 % uptime
Today
Voice Services (PBXact Cloud) Operational
90 days ago
99.89 % uptime
Today
System Admin DDNS ? Operational
Fonality UCaaS Platform (trixbox, PBXtra, Connect, FCS) Operational
90 days ago
99.99 % uptime
Today
Voice Services (Fonality) - North America Operational
90 days ago
100.0 % uptime
Today
Voice Services (Fonality) - Asia-Pacific ? Operational
90 days ago
99.98 % uptime
Today
Control Panel / Admin Panel Operational
HUD Classic Desktop Application ? Operational
HUDweb Operational
Record All (Orkweb) ? Operational
Report Scheduler Operational
ftp.pbxtra.com Operational
CDR/ACD reports in control panel Operational
Sangoma TaaS & Fax Platforms Operational
90 days ago
100.0 % uptime
Today
SIPStation SIP Trunking Operational
90 days ago
100.0 % uptime
Today
SIPStation UK - Trunking Services ? Operational
90 days ago
100.0 % uptime
Today
FAXStation ? Operational
90 days ago
100.0 % uptime
Today
SIPStation - SMS Operational
E-fax (NF Xmedius) ? Operational
90 days ago
100.0 % uptime
Today
Sangoma Wholesale Carrier Services Operational
90 days ago
100.0 % uptime
Today
Wholesale SIP Trunking Operational
90 days ago
100.0 % uptime
Today
High-Volume SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Wholesale SMS Operational
90 days ago
100.0 % uptime
Today
Hosted Billing Operational
Fraud Protection Operational
911 Services Operational
CNAM Services Operational
Sangoma Website, Portals and Stores Operational
FAXStation Portal (fax.sipstation.com) ? Operational
FreePBX Website (www.freepbx.org) ? Operational
PBXact Cloud Portal (cloud.pbxact.com) ? Operational
Sangoma Customer Support (support.sangoma.com) Operational
Support Portal (help.sangoma.com) ? Operational
Sangoma Portal (portal.sangoma.com) Operational
Sangoma Website (www.sangoma.com) ? Operational
SIPStation Store (store.sipstation.com) ? Operational
Switchvox Portal (my.digiumcloud.com) ? Operational
VoIP Supply Website (voipsupply.com) ? Operational
Backoffice Portal (backoffice.voipinnovations.com) Operational
Netfortris Efax (fax.netfortris.com) Operational
Managed Service Provider (MSP) Operational
90 days ago
99.91 % uptime
Today
Internet Access / Circuits Operational
90 days ago
99.68 % uptime
Today
SD-WAN ? Operational
90 days ago
100.0 % uptime
Today
Security Services Operational
90 days ago
99.98 % uptime
Today
Managed Network Services Operational
90 days ago
99.98 % uptime
Today
Collaboration as a Service ? Operational
TeamHub Web ? Operational
TeamHub Desktop Operational
TeamHub Mobile Operational
Sangoma Meet Operational
Sangoma Talk Operational
CPaaS and Sangoma Applications Operational
CPaaS Platform Operational
Sangoma Apps (CPaaS Packaged Apps) Operational
Desktop as a Service Operational
Connected Workspace Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 27, 2025

No incidents reported today.

Nov 26, 2025

No incidents reported.

Nov 25, 2025
Internet Service Impact - Carrier Event - Spectrum in TX
Resolved - The line carrier has confirmed the down event is resolved. The RFO was a backbone Fiber cut that was resolved by their Engineers. We will proceed to close this incident.
Nov 25, 22:19 EST
Monitoring - We are seeing all circuits have recovered in our monitoring. We haven't received an all-clear from the LEC so you may still experience some downtime. We will keep monitoring the connection and remain in contact with the carrier ahead of the ETR.
Nov 25, 19:22 EST
Update - According to the carrier, the service interruption is related to node failure; however, they have given an estimated time for resolution of 930PM local time. We will maintain communication with the carrier and provide updates as we receive them.
Nov 25, 18:54 EST
Identified - We have detected and confirmed with our carrier that an upstream service disruption is impacting internet connectivity for some of our customers. We have confirmed with our carriers that this service impact did occur in the TX area. We remain engaged with our upstream carriers and continue to monitor the situation and will provide updates as they become available.
Nov 25, 18:45 EST
Nov 24, 2025
CX- Scheduled CX Infrastructure Maintenance- 11/24/2025
Completed - The scheduled maintenance has been completed.
Nov 24, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 02:00 EST
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our CX platform.
Impact: There may be select agents that experience dropped calls during this deployment window- additional details can be found here: https://sangomakb.atlassian.net/wiki/x/hYALAg
There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Monday November 24th at 2:00 AM Eastern Time
Duration: Expected to be no longer than a 60-minute window
Nov 19, 14:48 EST
Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025
BV- Third Scheduled BV Infrastructure Maintenance- 11/20/2025
Completed - The scheduled maintenance has been completed.
Nov 20, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 22:00 EST
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our platforms.
Impact: During the deployment window, BV Portal, Digital Fax and BV Reports may experience temporary downtime. There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday November 20th at 10:00 PM Eastern Time
Duration: Expected to be no longer than a 60-minute window
Nov 19, 14:10 EST
BV- Second Scheduled BV Infrastructure Maintenance- 11/20/2025
Completed - The scheduled maintenance has been completed.
Nov 20, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 21:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Nov 19, 14:11 EST
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our Business Voice Plus platforms.
Impact: Select customers may experience temporary disruptions in any third-party integrations during the deployment window.
There may also be some users who may experience routing difficulties on select calls during the deployment window. There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday November 20th at 9:00 PM Eastern Time
Duration: Expected to be no longer than a 60-minute window
Nov 19, 14:07 EST
BV- Scheduled BV Infrastructure Maintenance- 11/20/2025
Completed - The scheduled maintenance has been completed.
Nov 20, 16:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 15:00 EST
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our Business Voice and Business Voice Plus platforms. There is also scheduled work on our BV Portal and Reports platform.
Impact: There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday November 20th at 3:00 PM Eastern Time
Duration: Expected to be no longer than a 120-minute window
Nov 19, 14:06 EST
Nov 19, 2025
Internet Service Issue - MSP
Resolved - This incident has been resolved.
Nov 19, 16:30 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 19, 10:24 EST
Identified - We are still investigating this matter. We can see that the source of the impact was upstream and only impacted a subset of customer circuits. Many of the original impacted circuits have recovered, and engineers are working to mitigate the issue completely.
Nov 19, 10:13 EST
Investigating - We have discovered an issue that is currently affecting MSP customers. Our engineering team is actively investigating the matter.
Nov 19, 09:57 EST
Nov 18, 2025
BV- Second Scheduled BV Infrastructure Maintenance- 11/18/2025
Completed - The scheduled maintenance has been completed.
Nov 18, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 21:00 EST
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our platforms.
Impact: There may be select customers that might experience slight delays in completing calls during the deployment window. There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday November 18th at 9:00 PM Eastern Time
Duration: Expected to be no longer than a 60-minute window
Nov 17, 12:13 EST
Portal Issue - Multiple Portals affected by Third Party
Resolved - This incident has been resolved.
Nov 18, 20:52 EST
Monitoring - Cloudflare has declared that they have a resolution in place. Sangoma is continuing to monitor to ensure services are fully restored.
Nov 18, 10:11 EST
Identified - We have discovered an issue with multiple portals that is currently affected by an incident with Cloudflare, a third party vendor. We are closely monitoring their progress on resolving the issue.
Nov 18, 08:50 EST
BV- Scheduled BV Infrastructure Maintenance- 11/18/2025
Completed - The scheduled maintenance has been completed.
Nov 18, 16:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 15:00 EST
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our platforms.
Impact: There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday November 18th at 3:00 PM Eastern Time
Duration: Expected to be no longer than a 60-minute window
Nov 17, 12:11 EST
Nov 17, 2025

No incidents reported.

Nov 16, 2025
AU HOST
Resolved - This incident has been resolved.
Nov 16, 02:48 EST
Investigating - Multiple reports of phone registration and failed calls from clients from the same host. We are currently investigating this issue.
Nov 16, 01:29 EST
Nov 15, 2025

No incidents reported.

Nov 14, 2025
CY- Scheduled CY Maintenance- 11/13/2025
Completed - The scheduled maintenance has been completed.
Nov 14, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 22:01 EST
Scheduled - Details and Scope: Sangoma will be performing a planned maintenance on our CommUnity platform. Additional details can be found here: https://sangomakb.atlassian.net/wiki/x/ZYDRAQ
Impact: There is no expectation of any other service interruption or degradation on active calls. All other calls and services are expected to continue as normal
Time of Release: Scheduled for Thursday November 13th at 10:00 PM Eastern Time
Duration: Expected to be no longer than a 120-minute window
Nov 12, 13:56 EST
Nov 13, 2025
BV- Second Scheduled BV Infrastructure Maintenance- 11/13/2025
Completed - The scheduled maintenance has been completed.
Nov 13, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 21:00 EST
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our platforms.
Impact: There may be select customers that might experience slight delays in completing calls during the deployment window. There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday November 13th at 9:00 PM Eastern Time
Duration: Expected to be no longer than a 60-minute window
Nov 12, 13:55 EST
BV- Scheduled BV Infrastructure Maintenance- 11/13/2025
Completed - The scheduled maintenance has been completed.
Nov 13, 16:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 15:00 EST
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our platforms.
Impact: There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday November 13th at 3:00 PM Eastern Time
Duration: Expected to be no longer than a 60-minute window
Nov 12, 13:54 EST
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