All Systems Operational

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Check this page for any service disruptions in real time.

We take pride in delivering you reliable and scalable cloud-based communication services and we know how important it is for you, your customers, and colleagues to know that services are running smoothly 24/7/365. The below information provides insight to the operational status of each of our services.

If you are experiencing any issues related to any of our services, check this status page prior to contacting our support teams for technical assistance. Click Subscribe To Updates to sign up for alerts and be notified of any service related disruptions.

Uptime over the past 90 days. View historical uptime.
CommUnity Unified Communications Platform (UCaaS) Operational
90 days ago
99.99 % uptime
Today
Voice Services (CommUnity) Operational
90 days ago
99.99 % uptime
Today
Control Panel / Admin Panel Operational
HUDweb Operational
myHUD Operational
CRM Link Operational
FaxLync Operational
Paperless Fax Operational
Record All (Verba) Operational
Reporting Operational
Video Collaboration (Powered by Zoom) Operational
Voicemail to Email Operational
Business Voice Unified Communications Platform (UCaaS) Operational
90 days ago
100.0 % uptime
Today
Voice Services (Business Voice) Operational
90 days ago
100.0 % uptime
Today
Voice Services (Business Voice+) Operational
90 days ago
100.0 % uptime
Today
Business Voice SC2 Operational
90 days ago
100.0 % uptime
Today
Application Framework Operational
BV Reports Operational
Conference Operational
Fax Classic Operational
Fax Digital Operational
Starphone Operational
90 days ago
100.0 % uptime
Today
Switchvox Cloud Unified Communications Platform (UCaaS) Operational
90 days ago
99.99 % uptime
Today
Voice Services (Switchvox Cloud) Operational
90 days ago
99.99 % uptime
Today
Switchvox SIP Trunking Operational
90 days ago
100.0 % uptime
Today
E-Fax (Avantfax) Operational
Switchvox Update Service Operational
Switchvox Registration Server Operational
90 days ago
100.0 % uptime
Today
PBXact/FreePBX Unified Communications Platform (UCaaS) Operational
90 days ago
99.96 % uptime
Today
Voice Services (PBXact Cloud) Operational
90 days ago
99.96 % uptime
Today
System Admin DDNS Operational
Fonality UCaaS Platform (trixbox, PBXtra, Connect, FCS) Operational
90 days ago
100.0 % uptime
Today
Voice Services (Fonality) - North America Operational
90 days ago
100.0 % uptime
Today
Voice Services (Fonality) - Asia-Pacific Operational
90 days ago
100.0 % uptime
Today
Control Panel / Admin Panel Operational
HUD Classic Desktop Application Operational
HUDweb Operational
Record All (Orkweb) Operational
Report Scheduler Operational
ftp.pbxtra.com Operational
CDR/ACD reports in control panel Operational
Sangoma TaaS & Fax Platforms Operational
90 days ago
99.97 % uptime
Today
SIPStation SIP Trunking Operational
90 days ago
100.0 % uptime
Today
SIPStation UK - Trunking Services Operational
90 days ago
100.0 % uptime
Today
FAXStation Operational
90 days ago
99.91 % uptime
Today
SIPStation - SMS Operational
E-fax (NF Xmedius) Operational
90 days ago
100.0 % uptime
Today
Sangoma Wholesale Carrier Services Operational
90 days ago
100.0 % uptime
Today
Wholesale SIP Trunking Operational
90 days ago
100.0 % uptime
Today
High-Volume SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Wholesale SMS Operational
90 days ago
100.0 % uptime
Today
Hosted Billing Operational
Fraud Protection Operational
911 Services Operational
CNAM Services Operational
Sangoma Website, Portals and Stores Operational
90 days ago
99.93 % uptime
Today
FAXStation Portal (fax.sipstation.com) Operational
FreePBX Website (www.freepbx.org) Operational
FreePBX Discourse (community.freepbx.org) Operational
90 days ago
100.0 % uptime
Today
PBXact Cloud Portal (cloud.pbxact.com) Operational
Sangoma Customer Support (support.sangoma.com) Operational
Support Portal (help.sangoma.com) Operational
Sangoma Portal (portal.sangoma.com) Operational
Sangoma Website (www.sangoma.com) Operational
SIPStation Store (store.sipstation.com) Operational
Switchvox Portal (my.digiumcloud.com) Operational
Switchvox Cloud Onboarding Wizard (welcome.digiumcloud.com) Operational
90 days ago
100.0 % uptime
Today
VoIP Supply Website (voipsupply.com) Operational
Backoffice Portal (backoffice.voipinnovations.com) Operational
Netfortris Efax (fax.netfortris.com) Operational
Digium SSO - idp.digium.com Operational
90 days ago
99.63 % uptime
Today
Business Voice Portal (portal.star2star.com) Operational
Business Voice Reports (reports-bv.sangoma.com) Operational
90 days ago
100.0 % uptime
Today
NetOps (netops.sangoma.com) Operational
RocketQuote (Business Voice Quoting Portal) Operational
Managed Service Provider (MSP) Operational
90 days ago
98.79 % uptime
Today
Internet Access / Circuits Operational
90 days ago
95.18 % uptime
Today
SD-WAN Operational
90 days ago
100.0 % uptime
Today
Security Services Operational
90 days ago
100.0 % uptime
Today
Managed Network Services Operational
90 days ago
100.0 % uptime
Today
Collaboration as a Service Operational
TeamHub Web Operational
TeamHub Desktop Operational
TeamHub Mobile Operational
Sangoma Meet Operational
Sangoma Talk Operational
CPaaS and Sangoma Applications Operational
CPaaS Platform Operational
Sangoma Apps (CPaaS Packaged Apps) Operational
Contact Center as a Service (CCaaS) Operational
Sangoma CX Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Control Panel Maintenance Window: August 4 Aug 4, 2026 21:00-23:00 EDT

During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of the Control Panel. As a result, updates made in Control Panel may experience temporary delays and/or reduced functionality.
Posted on Jul 30, 2026 - 16:28 EDT

BV- Scheduled Infrastructure Maintenance- 08/06/2026 Aug 6, 2026 21:00-22:00 EDT

Details and Scope: Sangoma will be performing regular maintenance on the Business Voice Plus platform and databases.
Impact: All Business Voice and Business Voice Plus users may experience a temporary delay in authentication, BV Reports and BV Portal during the deployment window. There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday 08/06/2026 at 9:00 PM ET
Duration: Expected to be a 60 minute window
Posted on Aug 06, 2026 - 12:31 EDT

Aug 2, 2026

No incidents reported today.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

Restore Standby SBC Redundancy and Verify Inter-SBC Communication
Completed - The scheduled maintenance has been completed.
Jul 31, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 22:00 EDT
Scheduled - We will be performing maintenance to restore redundancy for the SBC pair. This maintenance will re-establish proper communication between the two SBCs, ensuring high-availability operation and preventing a split-brain condition in which both systems could simultaneously assume the active role.
Jul 31, 11:25 EDT
Inbound and Outbound Calls Issue - CommUnity
Resolved - This incident has been resolved.
Jul 31, 12:27 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 31, 11:11 EDT
Identified - The issue has been identified and a fix is being implemented.
Jul 31, 11:07 EDT
Investigating - We have discovered an issue with inbound and outbound call completion that is currently affecting CommUnity. Internal Extension-to-Extension calls are still completing as normal. Our engineering team is actively investigating the matter.
Jul 31, 10:58 EDT
Voice/HUD Service Maintenance Window for section of AU customers: August 1st
Completed - The scheduled maintenance has been completed.
Jul 31, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 10:00 EDT
Scheduled - During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of voice and HUD for a section of the AU customer base. As a result, services may experience temporary downtime or reduced functionality.
Jul 29, 12:23 EDT
Switchvox Cloud mass updates to 8.4.0.2
Completed - Automated upgrades have completed.
Jul 31, 08:57 EDT
Update - Switchvox 8.4.0.2 was released this morning, which contains a number of important security releases. Given the importance of these fixes, the existing scheduled upgrades will now upgrade directly to 8.4.0.2.

New features and resolved issues in this release are summarized at Switchvox Release Notes Version 8.4.0.2 (https://sangomakb.atlassian.net/wiki/spaces/Switchvox/pages/1802371073/Switchvox+-+Release+Notes+Version+8.4.0.2+July+14+2026)
Jul 14, 13:14 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 22:00 EDT
Scheduled - Beginning the evening of Wednesday June 3rd, Switchvox Cloud instances will be updated to the latest version of Switchvox - 8.4.0.1. This is a minor update from the current version of 8.4. New features and resolved issues in this release are summarized at Switchvox Release Notes Version 8.4.0.1 (https://sangomakb.atlassian.net/wiki/x/AQCSY), which will be published on June 3rd.

Updates will take place during each customer's standing, weekly maintenance window, which are set to occur throughout the night on Tuesdays, Wednesdays, and Thursdays. During this time some customers may experience brief interruptions of service.

For any questions, please feel free to reach out to our dedicated support team toll-free at +1 (877) 344-4861 OR +1 (256) 428-6161.

---

Update July 14: Switchvox 8.4.0.2 was released this morning, which contains a number of important security releases. Given the importance of these fixes, the existing scheduled upgrades will now upgrade directly to 8.4.0.2.

New features and resolved issues in this release are summarized at Switchvox Release Notes Version 8.4.0.2 (https://sangomakb.atlassian.net/wiki/spaces/Switchvox/pages/1802371073/Switchvox+-+Release+Notes+Version+8.4.0.2+July+14+2026)
Jun 1, 16:46 EDT
Internet Service Impact - Carrier Event - T-MobileWireless - HI Area
Resolved - This incident has been resolved.
Jul 31, 03:59 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 30, 09:02 EDT
Investigating - We are currently investigating this issue.
Jul 30, 08:00 EDT

Jul 30, 2026

CY- Scheduled Infrastructure Maintenance- 07/30/2026
Completed - The scheduled maintenance has been completed.
Jul 30, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 22:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regular maintenance on the Community platform.
Impact: There is no expectation of any service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday 07/30/2026 at 10:00 PM ET
Duration: Expected to be a 60 minute window
Jul 29, 12:31 EDT
BV- Scheduled Infrastructure Maintenance- 07/30/2026
Completed - The scheduled maintenance has been completed.
Jul 30, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 15:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regular maintenance on the Business Voice Plus platform.
Impact: Select users may experience a temporary lag in Save to System in BV Portal.
There is also maintenance being performed that may impact select Business Voice Plus locations to produce false StarWatch alerts.
There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday 07/30/2026 at 3:00 PM ET
Duration: Expected to be a 60 minute window
Jul 29, 12:29 EDT

Jul 29, 2026

TH- Scheduled Infrastructure Maintenance- 07/29/2026
Completed - The scheduled maintenance has been completed.
Jul 29, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 21:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regular maintenance on the TeamHub platform.
Impact: During the deployment window, select TeamHub users may experience temporary delays in logging in and presence.
There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Wednesday 07/29/2026 at 9:00 PM ET
Duration: Expected to be a 60 minute window
Jul 27, 12:44 EDT

Jul 28, 2026

BV- Second Scheduled Infrastructure Maintenance- 07/28/2026
Completed - The scheduled maintenance has been completed.
Jul 28, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 21:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regular maintenance on the Business Voice platform.
Impact: Select Business Voice users may experience a delay in pushing Save to System in BV Portal.
Select Business Voice and Business Voice Plus customers may also temporarily experience issues when attempting to access their voicemails and corporate directory during the deployment window.
There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday 07/28/2026 at 9:00 PM ET
Duration: Expected to be a 60 minute window
Jul 27, 12:43 EDT
Email Notification Issue - Multiple Services
Resolved - This incident has been resolved.
Jul 28, 16:07 EDT
Identified - The issue has been identified and a fix is being implemented.
Jul 28, 10:03 EDT
Investigating - We have discovered an issue with email notifications that is currently affecting multiple services. Our engineering team is actively investigating the matter.
Jul 28, 09:44 EDT
BV- Scheduled Infrastructure Maintenance- 07/28/2026
Completed - The scheduled maintenance has been completed.
Jul 28, 06:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 05:30 EDT
Scheduled - Details and Scope: Sangoma will be performing regular maintenance on the Business Voice platform.
Impact: Select Business Voice customers (with single registration) may experience a loss of connectivity during the deployment window. There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday 07/28/2026 at 5:30 AM ET
Duration: Expected to be a 60 minute window
Jul 27, 12:42 EDT
SVX- Scheduled Infrastructure Maintenance- 07/28/2026
Completed - The scheduled maintenance has been completed.
Jul 28, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 00:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regular maintenance on the Switchvox platform.
Impact: Select Switchvox deployments may experience delays in license registrations, dashboards and updates during the deployment window.
There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday 07/28/2026 at 12:00 AM ET
Duration: Expected to be a 60 minute window
Jul 22, 12:44 EDT

Jul 27, 2026

BV- Scheduled Infrastructure Maintenance- 07/27/2026
Completed - The scheduled maintenance has been completed.
Jul 27, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 21:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regular maintenance on backend servers related to the Business Voice platform.
Impact: During the deployment window, users in the Application Framework may experience delayed presence.
There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Monday 07/27/2026 at 9:00 PM ET
Duration: Expected to be a 60 minute window
Jul 27, 12:41 EDT
Internet Service Impact - Carrier Event - ATT Fiber - CA Area
Resolved - All affected circuits have recovered and have remained stable for nearly 24 hours. We are now closing this system event. However, we will continue to closely monitor the affected circuits, and we will provide further updates if the issue reoccurs.
Jul 27, 13:14 EDT
Update - We are still investigating the issue, but the affected circuits have now recovered. We will keep monitoring your connection and share updates as soon as we receive them from our NOC team.
Jul 26, 17:27 EDT
Update - Our NOC team is continuing to investigate the issue. We will provide an update as soon as more information becomes available.
Jul 26, 12:38 EDT
Update - We have coordinated the issue with ATT, and they confirmed there is no outage in the area. However, our NOC team is still investigating the issue further. As soon as we have an update, we will get in touch with you as soon as possible. In the meantime, we recommend rebooting your network devices while we continue to investigate the issue.
Jul 25, 22:08 EDT
Investigating - We are currently investigating this issue.
Jul 25, 09:48 EDT
Portal Login Issue - BV/BV+ Reports Portal
Resolved - This incident has been resolved.
Jul 27, 11:50 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 27, 10:14 EDT
Investigating - We have discovered an issue with logging into the portal that is currently affecting the BV/BV+ Reports Portal. Our engineering team is actively investigating the matter.
Jul 27, 09:48 EDT

Jul 26, 2026

Jul 25, 2026

Jul 24, 2026

No incidents reported.

Jul 23, 2026

BV- Second Scheduled Infrastructure Maintenance- 07/23/2026
Completed - The scheduled maintenance has been completed.
Jul 23, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 21:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regular maintenance on the Business Voice platform.
Impact: Select Business Voice users may experience a delay in pushing Save to System in BV Portal.
There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday 07/23/2026 at 9:00 PM ET
Duration: Expected to be a 60 minute window
Jul 22, 12:43 EDT
BV- Scheduled Infrastructure Maintenance- 07/23/2026
Completed - The scheduled maintenance has been completed.
Jul 23, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 15:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regular maintenance on the Business Voice Plus platform.
Impact: Select Business Voice Plus remote users may experience a temporary loss of registration during the deployment window.
There will also be an update to backend databases that may result in delays in CDR (Call Detail Records) creation in BV Portal.
There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday 07/23/2026 at 3:00 PM ET
Duration: Expected to be a 60 minute window
Jul 22, 12:42 EDT

Jul 22, 2026

Voicemail access issue - BV & BV+
Resolved - This incident has been resolved.
Jul 22, 12:48 EDT
Monitoring - Our Engineers identified an issue with accessing voicemail that impacted a small subset of BV & BV+ customers. They have implemented a fix and we are now monitoring the results.
Jul 22, 10:33 EDT
Call Latency Issue - SIPStation
Resolved - This issue has been resolved and all services are running correctly.
Jul 22, 04:12 EDT
Update - While only a subset of customers may continue to experience intermittent latency, we have scheduled a maintenance window to address any remaining performance issues and restore optimal service.
Jul 21, 16:47 EDT
Identified - The issue has been identified and a fix is being implemented.
Jul 21, 15:27 EDT
Investigating - We have discovered an issue with call setup latency that is currently affecting SIPStation. Our engineering team is actively investigating the matter.
Jul 21, 14:08 EDT
SIPStation Maintenance Window: 2026-07-21
Completed - The scheduled maintenance has been completed.
Jul 22, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 23:30 EDT
Scheduled - During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of SIPStation trunk1. As a result, SIPStation may experience temporary downtime or reduced functionality. Trunk2 will be unaffected.
Jul 21, 15:55 EDT

Jul 21, 2026

Switchvox SIP Trunking Maintenance
Completed - The scheduled maintenance has been completed.
Jul 21, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 22:00 EDT
Scheduled - During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of Switchvox SIP Trunking. As a result, Switchvox Cloud customers and any Prem customers utilizing Switchvox/DCS Trunking may experience temporary downtime or reduced functionality.
Jul 17, 11:09 EDT
BV- Third Scheduled Infrastructure Maintenance- 07/21/2026
Completed - The scheduled maintenance has been completed.
Jul 21, 22:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 21:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regular maintenance on the Business Voice platform.
Impact: Select Business Voice and Business Voice Plus customers may temporarily experience issues when attempting to access their voicemails and corporate directory during the deployment window. There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday 07/21/2026 at 9:00 PM ET
Duration: Expected to be a 60 minute window
Jul 20, 12:28 EDT
BV- Second Scheduled Infrastructure Maintenance- 07/21/2026
Completed - The scheduled maintenance has been completed.
Jul 21, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 15:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regular maintenance on the Business Voice platform.
Impact: Select Business Voice and Business Voice Plus customers may experience delays in Park Presence and MWI (Message Waiting Indicator) during the deployment window. There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday 07/21/2026 at 3:00 PM ET
Duration: Expected to be a 60 minute window
Jul 20, 12:27 EDT
BV- Scheduled Infrastructure Maintenance- 07/21/2026
Completed - The scheduled maintenance has been completed.
Jul 21, 06:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 05:30 EDT
Scheduled - Details and Scope: Sangoma will be performing regular maintenance on the Business Voice platform.
Impact: Select Business Voice customers (with single registrations) may experience a loss of connectivity during the deployment window. There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday 07/21/2026 at 5:30 AM ET
Duration: Expected to be a 60 minute window
Jul 20, 12:26 EDT

Jul 20, 2026

SIPStation UK Maintenance Window: July 20 2026
Completed - The scheduled maintenance has been completed.
Jul 20, 01:30 EDT
Scheduled - During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of SIPStation UK. As a result of this you may experience temporary downtime or reduced functionality. This maintenance is scheduled for 05:30 UK time.
Jul 16, 07:21 EDT

Jul 19, 2026

No incidents reported.

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