Switchvox Cloud mass updates to 8.4.0.1, begins Jun 3
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 03, 2026 - 22:00 EDT
Scheduled - Beginning the evening of Wednesday June 3rd, Switchvox Cloud instances will be updated to the latest version of Switchvox - 8.4.0.1. This is a minor update from the current version of 8.4. New features and resolved issues in this release are summarized at Switchvox Release Notes Version 8.4.0.1 (https://sangomakb.atlassian.net/wiki/x/AQCSY), which will be published on June 3rd.

Updates will take place during each customer's standing, weekly maintenance window, which are set to occur throughout the night on Tuesdays, Wednesdays, and Thursdays. During this time some customers may experience brief interruptions of service.

For any questions, please feel free to reach out to our dedicated support team toll-free at +1 (877) 344-4861 OR +1 (256) 428-6161.
Jun 3, 2026 22:00 - Jul 4, 2026 05:00 EDT

About This Site

We build trust through transparency.
Check this page for any service disruptions in real time.

We take pride in delivering you reliable and scalable cloud-based communication services and we know how important it is for you, your customers, and colleagues to know that services are running smoothly 24/7/365. The below information provides insight to the operational status of each of our services.

If you are experiencing any issues related to any of our services, check this status page prior to contacting our support teams for technical assistance. Click Subscribe To Updates to sign up for alerts and be notified of any service related disruptions.

Uptime over the past 90 days. View historical uptime.
CommUnity Unified Communications Platform (UCaaS) Operational
90 days ago
100.0 % uptime
Today
Voice Services (CommUnity) Operational
90 days ago
100.0 % uptime
Today
Control Panel / Admin Panel Operational
HUDweb Operational
myHUD Operational
CRM Link Operational
FaxLync Operational
Paperless Fax Operational
Record All (Verba) Operational
Reporting Operational
Video Collaboration (Powered by Zoom) Operational
Voicemail to Email Operational
Business Voice Unified Communications Platform (UCaaS) Operational
90 days ago
100.0 % uptime
Today
Voice Services (Business Voice) Operational
90 days ago
100.0 % uptime
Today
Voice Services (Business Voice+) Operational
90 days ago
100.0 % uptime
Today
Business Voice SC2 Operational
90 days ago
100.0 % uptime
Today
Business Voice Portal (portal.star2star.com) Operational
Application Framework Operational
BV Reports Operational
Conference Operational
Fax Classic Operational
Fax Digital Operational
RocketQuote (Business Voice Quoting Portal) Operational
Starphone Operational
90 days ago
100.0 % uptime
Today
Switchvox Cloud Unified Communications Platform (UCaaS) Operational
90 days ago
100.0 % uptime
Today
Voice Services (Switchvox Cloud) Operational
90 days ago
100.0 % uptime
Today
Switchvox SIP Trunking Operational
90 days ago
100.0 % uptime
Today
E-Fax (Avantfax) Operational
Switchvox Update Service Operational
PBXact/FreePBX Unified Communications Platform (UCaaS) Operational
90 days ago
99.96 % uptime
Today
Voice Services (PBXact Cloud) Operational
90 days ago
99.96 % uptime
Today
System Admin DDNS Operational
Fonality UCaaS Platform (trixbox, PBXtra, Connect, FCS) Operational
90 days ago
100.0 % uptime
Today
Voice Services (Fonality) - North America Operational
90 days ago
100.0 % uptime
Today
Voice Services (Fonality) - Asia-Pacific Operational
90 days ago
100.0 % uptime
Today
Control Panel / Admin Panel Operational
HUD Classic Desktop Application Operational
HUDweb Operational
Record All (Orkweb) Operational
Report Scheduler Operational
ftp.pbxtra.com Operational
CDR/ACD reports in control panel Operational
Sangoma TaaS & Fax Platforms Operational
90 days ago
99.97 % uptime
Today
SIPStation SIP Trunking Operational
90 days ago
100.0 % uptime
Today
SIPStation UK - Trunking Services Operational
90 days ago
100.0 % uptime
Today
FAXStation Operational
90 days ago
99.91 % uptime
Today
SIPStation - SMS Operational
E-fax (NF Xmedius) Operational
90 days ago
100.0 % uptime
Today
Sangoma Wholesale Carrier Services Operational
90 days ago
100.0 % uptime
Today
Wholesale SIP Trunking Operational
90 days ago
100.0 % uptime
Today
High-Volume SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Wholesale SMS Operational
90 days ago
100.0 % uptime
Today
Hosted Billing Operational
Fraud Protection Operational
911 Services Operational
CNAM Services Operational
Sangoma Website, Portals and Stores Operational
90 days ago
99.93 % uptime
Today
FAXStation Portal (fax.sipstation.com) Operational
FreePBX Website (www.freepbx.org) Operational
FreePBX Discourse (community.freepbx.org) Operational
90 days ago
100.0 % uptime
Today
PBXact Cloud Portal (cloud.pbxact.com) Operational
Sangoma Customer Support (support.sangoma.com) Operational
Support Portal (help.sangoma.com) Operational
Sangoma Portal (portal.sangoma.com) Operational
Sangoma Website (www.sangoma.com) Operational
SIPStation Store (store.sipstation.com) Operational
Switchvox Portal (my.digiumcloud.com) Operational
VoIP Supply Website (voipsupply.com) Operational
Backoffice Portal (backoffice.voipinnovations.com) Operational
Netfortris Efax (fax.netfortris.com) Operational
Switchvox Cloud Onboarding Wizard (welcome.digiumcloud.com) Operational
90 days ago
100.0 % uptime
Today
Digium SSO - idp.digium.com Operational
90 days ago
99.35 % uptime
Today
Managed Service Provider (MSP) Operational
90 days ago
98.95 % uptime
Today
Internet Access / Circuits Operational
90 days ago
95.8 % uptime
Today
SD-WAN Operational
90 days ago
100.0 % uptime
Today
Security Services Operational
90 days ago
100.0 % uptime
Today
Managed Network Services Operational
90 days ago
100.0 % uptime
Today
Collaboration as a Service Operational
TeamHub Web Operational
TeamHub Desktop Operational
TeamHub Mobile Operational
Sangoma Meet Operational
Sangoma Talk Operational
CPaaS and Sangoma Applications Operational
CPaaS Platform Operational
Sangoma Apps (CPaaS Packaged Apps) Operational
Desktop as a Service Operational
Connected Workspace Operational
Contact Center as a Service (CCaaS) Operational
Sangoma CX Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Switchvox SIP Trunking Jul 14, 2026 22:00 - Jul 15, 2026 00:00 EDT

During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of Switchvox SIP Trunking. As a result, Switchvox Cloud customers and any Prem customers utilizing Switchvox/DCS Trunking may experience temporary downtime or reduced functionality.
Posted on Jul 10, 2026 - 14:37 EDT

Switchvox SIP Trunking Jul 16, 2026 22:00 - Jul 17, 2026 00:00 EDT

During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of Switchvox SIP Trunking. As a result, Switchvox Cloud customers and any Prem customers utilizing Switchvox/DCS Trunking may experience temporary downtime or reduced functionality.
Posted on Jul 10, 2026 - 14:38 EDT
Jul 12, 2026

No incidents reported today.

Jul 11, 2026
Portal issue - portal.sangoma.com, store.sipstation.com, store.cloud.pbxact.com
Resolved - This incident has now been resolved.
Jul 11, 12:58 EDT
Monitoring - 3rd party fiber repairs have been completed and the portals are back online. We're now monitoring the results.
Jul 11, 09:39 EDT
Update - We continue to work closely with our upstream provider to restore service. Their latest update indicates that a fiber splicing team is on-site performing repairs to address the fiber cut identified as the root cause of the service impairment. At this time, an estimated time to restore (ETR) is not available. We will continue to provide updates as soon as additional information becomes available.
Jul 10, 17:05 EDT
Update - Our Engineers are still in communication with the 3rd party provider and that they are in process of implementing repairs.
Jul 10, 15:15 EDT
Update - We are continuing to work on this issue with the 3rd party provider.
Jul 10, 14:07 EDT
Update - After further investigation, we've determined that the issue is with an upstream 3rd party provider. Our Engineers are actively engaged with them on this matter.
Jul 10, 12:08 EDT
Identified - The issue has been identified and a fix is being implemented.
Jul 10, 09:41 EDT
Investigating - We have discovered an issue with our store portal that is currently affecting portal.sangoma.com, store.sipstation.com, store.cloud.pbxact.com. Our engineering team is actively investigating the matter.
Jul 10, 09:04 EDT
Jul 10, 2026
Jul 9, 2026
Switchvox SIP Trunking - Maintenance Window: 7-9-2026
Completed - The scheduled maintenance has been completed.
Jul 9, 23:59 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 22:01 EDT
Scheduled - During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of Switchvox SIP Trunking. As a result, Switchvox Cloud customers and any Prem customers utilizing Switchvox/DCS Trunking may experience temporary downtime or reduced functionality.
Jul 7, 11:57 EDT
CY- Scheduled Infrastructure Maintenance- 07/09/2026
Completed - The scheduled maintenance has been completed.
Jul 9, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 22:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regular maintenance on the Community platform. Additional details can be found here: https://sangomakb.atlassian.net/wiki/x/EgCoUg.
Impact: There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday 07/09/2026 at 10:00 PM ET
Duration: Expected to be a 60 minute window
Jul 8, 12:31 EDT
BV- Second Scheduled Infrastructure Maintenance- 07/09/2026
Completed - The scheduled maintenance has been completed.
Jul 9, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 21:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regular maintenance on the Business Voice platform.
Impact: Select Business Voice Plus customers (with remote extensions) may experience a loss of registration.
During the deployment window, a subset of Business Voice customers may also experience temporary disruptions affecting BV Basic Queues and Call Parking functionality.
There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday 07/09/2026 at 9:00 PM ET
Duration: Expected to be a 60 minute window
Jul 8, 12:29 EDT
BV- Scheduled Infrastructure Maintenance- 07/09/2026
Completed - The scheduled maintenance has been completed.
Jul 9, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 15:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regular maintenance on the Business Voice platform.
Impact: During the deployment window, select customers may experience delays in Save to System in the BV Portal.
There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday 07/09/2026 at 3:00 PM ET
Duration: Expected to be a 60 minute window
Jul 8, 12:28 EDT
Jul 8, 2026

No incidents reported.

Jul 7, 2026
BV- Scheduled Infrastructure Maintenance- 07/07/2026
Completed - The scheduled maintenance has been completed.
Jul 7, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 21:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regular maintenance on the Business Voice platform.
Impact: Select Business Voice Plus customers (with remote extensions) may experience a loss of registration.
During the deployment window, a subset of Business Voice customers may also experience temporary disruptions affecting BV Basic Queues and Call Parking functionality.
There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday 07/07/2026 at 9:00 PM ET
Duration: Expected to be a 60 minute window
Jul 6, 12:16 EDT
Jul 6, 2026
fax.digiumcloud.net portal Issue - site unreachable
Resolved - This incident has been resolved.
Jul 6, 17:22 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 6, 14:19 EDT
Update - The issue has been identified and we are working on a fix.
Jul 6, 13:08 EDT
Identified - The issue has been identified and we are working on a fix.
Jul 6, 12:05 EDT
Investigating - We have discovered an issue with the e-fax portal being unreachable that is currently affecting fax.digiumcloud.net. Our engineering team is actively investigating the matter.
Jul 6, 11:31 EDT
Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.

Jul 1, 2026
Inbound/Outbound Call issues - Switchvox Cloud
Resolved - This incident has now been resolved.
Jul 1, 17:09 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 1, 13:23 EDT
Update - Our Engineers are continuing to investigate and troubleshoot this issue.
Jul 1, 12:53 EDT
Investigating - We are noticing a small subset of Switchvox Cloud customers are having issues with outbound call completion. Our Engineers are currently investigating this issue.
Jul 1, 12:04 EDT
Jun 30, 2026
CY- Scheduled Infrastructure Maintenance- 06/30/2026
Completed - The scheduled maintenance has been completed.
Jun 30, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 22:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our Community platform.
Impact: During the deployment window, select users may experience minor lag for MyHud, HUDweb and access to Admin Panel. There is no expectation of any service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday 06/30/2026 at 10:00 PM ET
Duration: Expected to be a 60 minute window
Jun 29, 12:13 EDT
TH- Scheduled Infrastructure Maintenance- 06/30/2026
Completed - The scheduled maintenance has been completed.
Jun 30, 22:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 21:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our TeamHub platform.
Additional details can be found here: https://sangomakb.atlassian.net/wiki/x/HYLRAQ

Impact: There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.

Time of Release: Scheduled for Tuesday 06/30/2026 at 9:00 PM ET

Duration: Expected to be a 60 minute window
Jun 26, 09:55 EDT
BV- Scheduled Infrastructure Maintenance- 06/30/2026
Completed - The scheduled maintenance has been completed.
Jun 30, 22:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 21:01 EDT
Scheduled - Details and Scope: Sangoma will be performing regular maintenance on the Business Voice platform.

Impact: During the deployment window, a small subset of Business Voice customers may experience problems when trying to log into the BV portal, Application Framework and BV reports.
Jun 30, 18:55 EDT
Jun 29, 2026

No incidents reported.

Jun 28, 2026

No incidents reported.

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