BV- Scheduled BV Infrastructure Maintenance- 09/16/2025
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 2025 - 15:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our platforms.
Impact: There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday September 16th at 3:00 PM Eastern Time
Duration: Expected to be no longer than a 120-minute window
Sep 16, 2025 15:00-17:00 EDT

About This Site

We build trust through transparency.
Check this page for any service disruptions in real time.

We take pride in delivering you reliable and scalable cloud-based communication services and we know how important it is for you, your customers, and colleagues to know that services are running smoothly 24/7/365. The below information provides insight to the operational status of each of our services.

If you are experiencing any issues related to any of our services, check this status page prior to contacting our support teams for technical assistance. Click Subscribe To Updates to sign up for alerts and be notified of any service related disruptions.

Uptime over the past 90 days. View historical uptime.
CommUnity Unified Communications Platform (UCaaS) Operational
90 days ago
99.97 % uptime
Today
Voice Services (CommUnity) Operational
90 days ago
99.97 % uptime
Today
Control Panel / Admin Panel Operational
Sangoma CX (CommUnity) Operational
HUDweb Operational
myHUD Operational
CRM Link Operational
FaxLync Operational
Paperless Fax Operational
Record All (Verba) Operational
Reporting Operational
Video Collaboration (Powered by Zoom) Operational
Voicemail to Email Operational
Business Voice Unified Communications Platform (UCaaS) Under Maintenance
90 days ago
99.99 % uptime
Today
Voice Services (Business Voice) Under Maintenance
90 days ago
100.0 % uptime
Today
Voice Services (Business Voice+) Under Maintenance
90 days ago
100.0 % uptime
Today
Sangoma CX (Business Voice) Operational
90 days ago
100.0 % uptime
Today
Business Voice SC2 Operational
90 days ago
100.0 % uptime
Today
Business Voice Portal (portal.star2star.com) Operational
Application Framework ? Operational
BV Reports ? Operational
Conference Operational
Fax Classic Operational
Fax Digital Operational
RocketQuote (Business Voice Quoting Portal) Operational
Starphone ? Operational
90 days ago
99.88 % uptime
Today
Switchvox Cloud Unified Communications Platform (UCaaS) Operational
90 days ago
99.99 % uptime
Today
Voice Services (Switchvox Cloud) Operational
90 days ago
99.99 % uptime
Today
Switchvox SIP Trunking Operational
90 days ago
100.0 % uptime
Today
E-Fax (Avantfax) Operational
Switchvox Update Service ? Operational
PBXact/FreePBX Unified Communications Platform (UCaaS) Operational
90 days ago
99.97 % uptime
Today
Voice Services (PBXact Cloud) Operational
90 days ago
99.97 % uptime
Today
System Admin DDNS ? Operational
Fonality UCaaS Platform (trixbox, PBXtra, Connect, FCS) Operational
90 days ago
99.97 % uptime
Today
Voice Services (Fonality) - North America Operational
90 days ago
99.95 % uptime
Today
Voice Services (Fonality) - Asia-Pacific ? Operational
90 days ago
100.0 % uptime
Today
Control Panel / Admin Panel Operational
HUD Classic Desktop Application ? Operational
HUDweb Operational
Record All (Orkweb) ? Operational
Report Scheduler Operational
ftp.pbxtra.com Operational
CDR/ACD reports in control panel Operational
Sangoma TaaS & Fax Platforms Operational
90 days ago
100.0 % uptime
Today
SIPStation SIP Trunking Operational
90 days ago
100.0 % uptime
Today
SIPStation UK - Trunking Services ? Operational
90 days ago
100.0 % uptime
Today
FAXStation ? Operational
90 days ago
100.0 % uptime
Today
SIPStation - SMS Operational
E-fax (NF Xmedius) ? Operational
90 days ago
100.0 % uptime
Today
Sangoma Wholesale Carrier Services Operational
90 days ago
100.0 % uptime
Today
Wholesale SIP Trunking Operational
90 days ago
100.0 % uptime
Today
High-Volume SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Wholesale SMS Operational
90 days ago
100.0 % uptime
Today
Hosted Billing Operational
Fraud Protection Operational
911 Services Operational
CNAM Services Operational
Sangoma Website, Portals and Stores Operational
FAXStation Portal (fax.sipstation.com) ? Operational
FreePBX Website (www.freepbx.org) ? Operational
PBXact Cloud Portal (cloud.pbxact.com) ? Operational
Sangoma Customer Support (support.sangoma.com) Operational
Support Portal (help.sangoma.com) ? Operational
Sangoma Portal (portal.sangoma.com) Operational
Sangoma Website (www.sangoma.com) ? Operational
SIPStation Store (store.sipstation.com) ? Operational
Switchvox Portal (my.digiumcloud.com) ? Operational
VoIP Supply Website (voipsupply.com) ? Operational
Backoffice Portal (backoffice.voipinnovations.com) Operational
Netfortris Efax (fax.netfortris.com) Operational
Managed Service Provider (MSP) Operational
90 days ago
99.73 % uptime
Today
Internet Access / Circuits Operational
90 days ago
98.94 % uptime
Today
SD-WAN ? Operational
90 days ago
100.0 % uptime
Today
Security Services Operational
90 days ago
100.0 % uptime
Today
Managed Network Services Operational
90 days ago
100.0 % uptime
Today
Collaboration as a Service ? Operational
TeamHub Web ? Operational
TeamHub Desktop Operational
TeamHub Mobile Operational
Sangoma Meet Operational
Sangoma Talk Operational
CPaaS and Sangoma Applications Operational
CPaaS Platform Operational
Sangoma Apps (CPaaS Packaged Apps) Operational
Desktop as a Service Operational
Connected Workspace Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

TeamHub- Scheduled Maintenance- 09/16/2025 Sep 16, 2025 18:00-19:00 EDT

Details and Scope: Sangoma will be performing regularly scheduled maintenance on our TeamHub platform. Additional details can be found here: https://sangomakb.atlassian.net/wiki/x/HYLRAQ
Impact: There is no expectation of any service interruption or degradation.
Time of Release: Scheduled for Tuesday September 16th at 6:00 PM Eastern Time
Duration: Expected to be no longer than a 60-minute window
Posted on Sep 15, 2025 - 12:23 EDT

FaxStation Outbound Processing Update Sep 17, 2025 18:30-20:30 EDT

Details and Scope: Sangoma will be performing a maintenance on the Faxstation outbound server.
Impact: During the maintenance period there could be some sporadic delays in sending outbound faxes, i.e. faxes that are destined for remote DIDs.
There is no effect in inbound faxing, i.e. receiving faxes to FS DIDs from outside.
There will also be no effect on the FaxStation Portal.
Posted on Sep 15, 2025 - 15:01 EDT

San Francisco Firewall Upgrade Sep 19, 2025 02:30-03:30 EDT

We'll be performing San Francisco FW (sfo-fg1) upgrade to 7.2.12 to address potential bugs, which might cause outage with the current version of the software.
It would impact all customers who is using this FW appliance in the internet paths and to terminate VPNs. During the window those customers might experience up to 5 min outage a few times.
Posted on Sep 10, 2025 - 20:00 EDT
Sep 16, 2025

Unresolved incident: BV- Scheduled BV Infrastructure Maintenance- 09/16/2025.

Sep 15, 2025
Unable to login - Multiple Portals
Resolved - This incident has been resolved.
Sep 15, 16:55 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 15, 12:39 EDT
Identified - The issue has been identified and a fix is being implemented.
Sep 15, 12:31 EDT
Update - We are continuing to investigate this issue.
Sep 15, 12:24 EDT
Investigating - We have discovered an issue where some customers are not able to log into store.sipstation.com. and store.cloud.pbxact.com. Our engineering team is actively investigating the matter.
Sep 15, 12:14 EDT
Sep 14, 2025

No incidents reported.

Sep 13, 2025
BV+ Customers Connecting to CX - BV+/CX
Resolved - This incident has been resolved.
Sep 13, 04:48 EDT
Monitoring - A fix is in place, and service has been restored. If you observe any signs of degraded service related to this incident, please contact Support. We will continue to monitor over the next few hours.
Sep 12, 10:20 EDT
Identified - We have identified and isolated the issue and are actively rolling out a fix. Service has already been restored for a portion of affected customers, and we are continuing to bring the remaining customers back online in stages.
Sep 12, 09:17 EDT
Investigating - We have discovered an issue with a subset of BV+ customers using CX. Some of these customers with integrated extensions for CX show unavailable. These impacted customers may also see that Application Framework and Presence are impacted as well. Our engineering team is actively investigating the matter.

As a workaround, the webRTC option is still available.
Sep 12, 08:46 EDT
Sep 12, 2025
Sep 11, 2025
BV- Scheduled BV Infrastructure Maintenance- 09/11/2025
Completed - The scheduled maintenance has been completed.
Sep 11, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 21:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our platforms.
Impact: During the deployment window, there may be select customers that may experience delays when savings changes in BV Portal. There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday Sep 11th at 9:00 PM Eastern Time
Duration: Expected to be no longer than a 60-minute window
Sep 10, 13:39 EDT
Issues logging into the Desktop Client - Starphone for Desktop
Resolved - If you find that the Starphone desktop app is not working as intended, you can still make calls by using Teamhub through the browser or desktop app. This is what we recommend and what most customers are using at this stage. This is the most up to date and reliable solution. Please visit teamhub.sangoma.com where you will be able to access and download TeamHub. If you require further assistance please reach out to Support.
Sep 11, 12:42 EDT
Update - We are continuing to investigate this issue.
Sep 11, 12:22 EDT
Investigating - We are currently investigating reports from customers who are experiencing issues logging in to the Starphone Desktop Client. Our engineering team is actively working to identify and resolve the issue as quickly as possible.
Sep 11, 11:50 EDT
Switchvox Cloud Instances Down
Resolved - This incident has been resolved.
Sep 11, 05:34 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 10, 16:41 EDT
Identified - We are aware that there is a small subset of Switchvox Cloud instances that are down. We have identified the issue and are implementing the solution.
Sep 10, 16:16 EDT
Sep 10, 2025
CY- Scheduled CY Maintenance- 09/09/2025
Completed - The scheduled maintenance has been completed.
Sep 10, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 22:00 EDT
Scheduled - Details and Scope: Sangoma will be performing a planned maintenance on our CommUnity platform. Additional details can be found here: https://sangomakb.atlassian.net/wiki/x/D4ClNw
Impact: There is no expectation of any other service interruption or degradation on active calls. All other calls and services are expected to continue as normal
Time of Release: Scheduled for September 9th at 10:00 PM Eastern Time
Duration: Expected to be no longer than a 120-minute window
Sep 8, 12:43 EDT
Sep 9, 2025
BV- Scheduled BV Infrastructure Maintenance- 09/09/2025
Completed - The scheduled maintenance has been completed.
Sep 9, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 15:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our platforms.
Impact: After the deployment window, there may be select customers that might experience improper call handling with some destinations. In this instance, Support will need to be notified to manually address the routing. There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday Sep 9th at 3:00 PM Eastern Time
Duration: Expected to be no longer than a 60-minute window
Sep 8, 12:40 EDT
Sep 8, 2025
CPaaS- Scheduled Maintenance- 09/09/2025
Completed - The scheduled maintenance has been completed.
Sep 8, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 21:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our CPaaS platform to introduce an updated login experience.
Impact: There is no expectation of any service interruption or degradation.
Time of Release: Scheduled for Tuesday Sep 9th at 9:00 PM Eastern Time
Duration: Expected to be no longer than a 60-minute window
Sep 8, 12:42 EDT
Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025
Chicago Firewall upgrade to Special build
Completed - The scheduled maintenance has been completed.
Sep 4, 02:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 01:30 EDT
Scheduled - We'll perform Chicago Firewall upgrade to a special build of the same version it's running now to mitigate potential issues. During the maintenance window all users who are using this firewall for VPNs and Internet FW policies may experience up to 5 min outage for a few times.
Aug 29, 14:27 EDT
NY Firewall upgrade to Special build
Completed - The scheduled maintenance has been completed.
Sep 4, 01:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 00:30 EDT
Scheduled - We'll perform NY Firewall upgrade to a special build of the same version it's running now to mitigate potential issues. During the maintenance window all users who are using this firewall for VPNs and Internet FW policies may experience up to 5 min outage for a few times.
Aug 29, 14:23 EDT
Sep 3, 2025

No incidents reported.

Sep 2, 2025
BV- Scheduled BV Infrastructure and Portal Maintenance- 09/02/2025
Completed - The scheduled maintenance has been completed.
Sep 2, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 22:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our platforms.

Impact: During the deployment window, there may be select remote extensions on some Business Voice Plus locations that may lose registrations. There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.

Time of Release: Scheduled for Tuesday Sep 2nd at 10:00 PM Eastern Time

Duration: Expected to be no longer than a 60 minute window
Aug 29, 11:53 EDT
Some PBXact Cloud instances are down
Resolved - This incident has been resolved.
Sep 2, 21:19 EDT
Monitoring - A fix has been put into place and issue should be resolved. Please contact support if you experience and further issues.
Sep 2, 09:47 EDT
Identified - We have identified the issue and are working to put a fix into place.
Sep 2, 09:38 EDT
Investigating - We are aware that there are some PBXact Cloud instances that are down. Our engineers are currently working on the issue and we will provide updates as we know more.
Sep 2, 07:40 EDT
FaxStation API Update
Completed - The scheduled maintenance has been completed.
Sep 2, 19:15 EDT
Verifying - Verification is currently underway for the maintenance items.
Sep 2, 18:39 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 18:15 EDT
Scheduled - Details and Scope: Sangoma will be performing a follow-up API maintenance on the FaxStation platform.
Impact: It will be minimum, if at all, and NO faxes will be lost but there could be slight delays.
Duration: The maintenance is expected to last for about an hour.
Sep 2, 11:49 EDT
← Incident History Powered by Atlassian Statuspage