East Coast Datacenter - Firewall Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 2026 - 23:00 EDT
Scheduled - We will be performing an essential upgrade to maintain the security and performance of our firewall infrastructure in Virginia. During the maintenance period a connection interruption may be experienced in control panels, HUD, and active calls, while traffic is re-routed.
Mar 26, 2026 23:00 - Mar 27, 2026 00:00 EDT
Community Load Testing - Maintenance Window: 3-26-26
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 2026 - 22:00 EDT
Scheduled - Engineers will be running load testing on the Community platform. While we do not expect any customer impact, there may be a brief window of Post Dial Delay. If this occurs, if should not last longer than a few minutes.
Mar 26, 2026 22:00 - Mar 27, 2026 01:00 EDT
Switchvox Cloud mass updates to 8.4, begins Mar 20th
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 2026 - 22:00 EDT
Scheduled - Beginning the evening of Friday March 20th, Switchvox Cloud instances will be updated to the latest version of Switchvox - 8.4. This is a new update from the current version of 8.3. This is a security release with several security enhancements. New features and resolved issues in this release are summarized at Switchvox Release Notes Version 8.4 (https://sangomakb.atlassian.net/wiki/x/AQDYIw), which will be published on March 19th.

Updates will take place during each customer's standing, weekly maintenance window, which are set to occur throughout the night on Tuesdays, Wednesdays, and Thursdays. During this time some customers may experience brief interruptions of service.

For any questions, please feel free to reach out to our dedicated support team at toll-free at +1 (877) 344-4861 OR +1 (256) 428-6161.
Mar 20, 2026 22:00 - Apr 23, 2026 06:00 EDT

About This Site

We build trust through transparency.
Check this page for any service disruptions in real time.

We take pride in delivering you reliable and scalable cloud-based communication services and we know how important it is for you, your customers, and colleagues to know that services are running smoothly 24/7/365. The below information provides insight to the operational status of each of our services.

If you are experiencing any issues related to any of our services, check this status page prior to contacting our support teams for technical assistance. Click Subscribe To Updates to sign up for alerts and be notified of any service related disruptions.

Uptime over the past 90 days. View historical uptime.
CommUnity Unified Communications Platform (UCaaS) Under Maintenance
90 days ago
100.0 % uptime
Today
Voice Services (CommUnity) Under Maintenance
90 days ago
100.0 % uptime
Today
Control Panel / Admin Panel Operational
HUDweb Operational
myHUD Operational
CRM Link Operational
FaxLync Operational
Paperless Fax Operational
Record All (Verba) Operational
Reporting Operational
Video Collaboration (Powered by Zoom) Operational
Voicemail to Email Operational
Business Voice Unified Communications Platform (UCaaS) Operational
90 days ago
99.98 % uptime
Today
Voice Services (Business Voice) Operational
90 days ago
99.96 % uptime
Today
Voice Services (Business Voice+) Operational
90 days ago
99.96 % uptime
Today
Business Voice SC2 Operational
90 days ago
100.0 % uptime
Today
Business Voice Portal (portal.star2star.com) Operational
Application Framework Operational
BV Reports Operational
Conference Operational
Fax Classic Operational
Fax Digital Operational
RocketQuote (Business Voice Quoting Portal) Operational
Starphone Operational
90 days ago
100.0 % uptime
Today
Switchvox Cloud Unified Communications Platform (UCaaS) Under Maintenance
90 days ago
100.0 % uptime
Today
Voice Services (Switchvox Cloud) Under Maintenance
90 days ago
100.0 % uptime
Today
Switchvox SIP Trunking Operational
90 days ago
100.0 % uptime
Today
E-Fax (Avantfax) Operational
Switchvox Update Service Operational
PBXact/FreePBX Unified Communications Platform (UCaaS) Operational
90 days ago
100.0 % uptime
Today
Voice Services (PBXact Cloud) Operational
90 days ago
100.0 % uptime
Today
System Admin DDNS Operational
Fonality UCaaS Platform (trixbox, PBXtra, Connect, FCS) Under Maintenance
90 days ago
100.0 % uptime
Today
Voice Services (Fonality) - North America Under Maintenance
90 days ago
100.0 % uptime
Today
Voice Services (Fonality) - Asia-Pacific Operational
90 days ago
100.0 % uptime
Today
Control Panel / Admin Panel Under Maintenance
HUD Classic Desktop Application Under Maintenance
HUDweb Under Maintenance
Record All (Orkweb) Under Maintenance
Report Scheduler Operational
ftp.pbxtra.com Operational
CDR/ACD reports in control panel Under Maintenance
Sangoma TaaS & Fax Platforms Operational
90 days ago
99.92 % uptime
Today
SIPStation SIP Trunking Operational
90 days ago
99.78 % uptime
Today
SIPStation UK - Trunking Services Operational
90 days ago
100.0 % uptime
Today
FAXStation Operational
90 days ago
99.9 % uptime
Today
SIPStation - SMS Operational
E-fax (NF Xmedius) Operational
90 days ago
100.0 % uptime
Today
Sangoma Wholesale Carrier Services Operational
90 days ago
99.97 % uptime
Today
Wholesale SIP Trunking Operational
90 days ago
99.93 % uptime
Today
High-Volume SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Wholesale SMS Operational
90 days ago
100.0 % uptime
Today
Hosted Billing Operational
Fraud Protection Operational
911 Services Operational
CNAM Services Operational
Sangoma Website, Portals and Stores Operational
90 days ago
100.0 % uptime
Today
FAXStation Portal (fax.sipstation.com) Operational
FreePBX Website (www.freepbx.org) Operational
PBXact Cloud Portal (cloud.pbxact.com) Operational
Sangoma Customer Support (support.sangoma.com) Operational
Support Portal (help.sangoma.com) Operational
Sangoma Portal (portal.sangoma.com) Operational
Sangoma Website (www.sangoma.com) Operational
SIPStation Store (store.sipstation.com) Operational
Switchvox Portal (my.digiumcloud.com) Operational
VoIP Supply Website (voipsupply.com) Operational
Backoffice Portal (backoffice.voipinnovations.com) Operational
Netfortris Efax (fax.netfortris.com) Operational
Switchvox Cloud Onboarding Wizard (welcome.digiumcloud.com) Operational
90 days ago
100.0 % uptime
Today
Managed Service Provider (MSP) Operational
90 days ago
99.44 % uptime
Today
Internet Access / Circuits Operational
90 days ago
97.78 % uptime
Today
SD-WAN Operational
90 days ago
99.98 % uptime
Today
Security Services Operational
90 days ago
100.0 % uptime
Today
Managed Network Services Operational
90 days ago
100.0 % uptime
Today
Collaboration as a Service Operational
TeamHub Web Operational
TeamHub Desktop Operational
TeamHub Mobile Operational
Sangoma Meet Operational
Sangoma Talk Operational
CPaaS and Sangoma Applications Operational
CPaaS Platform Operational
Sangoma Apps (CPaaS Packaged Apps) Operational
Desktop as a Service Operational
Connected Workspace Operational
Contact Center as a Service (CCaaS) Operational
Sangoma CX Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 26, 2026
BV- Scheduled Infrastructure and Portal Maintenance- 03/26/2026
Completed - The scheduled maintenance has been completed.
Mar 26, 22:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 21:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regular maintenance for the Business Voice platforms and the BV Portal.
Impact: During the deployment window, select users may experience post dial delays (under 2 seconds). There is no expectation of any other service interruption or degradation. All calls and services are expected to continue as normal
Time of Release: Scheduled for Thursday 03/26/2026 at 9:00 PM ET
Duration: Expected to be a 60 minute window
Mar 25, 12:19 EDT
Bring additional FaxStation systems live bis
Completed - The scheduled maintenance has been completed.
Mar 26, 18:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 17:00 EDT
Scheduled - During this maintenance period new FaxStation Systems will be brought online.
This deployment is partial, for outbound fax functionality only.
Some disruption of outbound faxing during the maintenance period is possible.
Mar 26, 09:06 EDT
Faxstation Issue - failed outbound faxes
Resolved - This incident has been resolved.
Mar 26, 12:32 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 25, 22:45 EDT
Update - Our Engineers are still continuing to investigate this issue.
Mar 25, 18:45 EDT
Update - We are continuing to investigate this issue.
Mar 25, 15:59 EDT
Investigating - We have discovered an issue with outbound faxes failing that is currently affecting FaxStation. Our engineering team is actively investigating the matter.
Mar 25, 15:58 EDT
Internet Service Impact - Carrier Event - Charter/Spectrum - TX area
Resolved - This incident has been resolved.
Mar 26, 10:51 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 26, 05:51 EDT
Identified - We have detected and confirmed with our carrier that an upstream service disruption is impacting internet connectivity for some of our customers. We have confirmed with our carriers that this service impact did occur in the TX area. We remain engaged with our upstream carriers and continue to monitor the situation and will provide updates as they become available.
Mar 26, 03:13 EDT
CX- Scheduled Infrastructure Maintenance- 03/26/2026
Completed - The scheduled maintenance has been completed.
Mar 26, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 05:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our CX platform.
Impact: There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday 03/26/2026 at 5:00 AM ET
Duration: Expected to be a 60 minute window
Mar 25, 12:18 EDT
Mar 25, 2026
Post Dial Delay on Inbound/Outbound - CommUnity
Resolved - This incident has been resolved.
Mar 25, 15:36 EDT
Monitoring - The rollback was successful, and we are no longer seeing any Post Dial Delay. All systems are fully operational. If you experience any additional issues, please reach out to Support. We will continue to monitor for stability.
Mar 25, 11:54 EDT
Identified - The Post Dial Delay was introduced by an upgrade that was performed overnight. We have decided to roll back the upgrade. Customers may experience active calls dropping and a momentary loss of registrations when the system restarts.
Mar 25, 11:48 EDT
Investigating - We have discovered an issue with post dial delay on inbound/outbound calling affecting CommUnity (CY) customers. Our Engineering team is actively investigating this matter.
Mar 25, 11:40 EDT
CY- Scheduled Infrastructure Maintenance- 03/24/2026
Completed - The scheduled maintenance has been completed.
Mar 25, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 23:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our Community platform.
Impact: Sangoma will be performing regularly scheduled maintenance on our CommUnity platform. Additional details can be found here: https://sangomakb.atlassian.net/wiki/x/EgCoUg .
Time of Release: Scheduled for Tuesday 03/24/2026 at 11:00 PM ET
Duration: Expected to be a 120 minute window
Mar 23, 10:11 EDT
Mar 24, 2026
Bring additional FaxStation systems live
Completed - The scheduled maintenance has been completed.
Mar 24, 17:39 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 17:00 EDT
Scheduled - During this maintenance period new FaxStation Systems will be brought live online.
Initial deployment is partial, for outbound fax functionality only.
Some disruption of outbound faxing during the maintenance period is possible.
Mar 23, 14:17 EDT
BV- Scheduled BV Portal Maintenance- 03/24/2026
Completed - The scheduled maintenance has been completed.
Mar 24, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 15:00 EDT
Scheduled - Details and Scope: Sangoma will be performing maintenance for the Business Voice portal. Additional details can be here https://sangomakb.atlassian.net/wiki/x/E4C0TQ
Impact: There is no expectation of any other service interruption or degradation. All calls and services are expected to continue as normal
Time of Release: Scheduled for Tuesday 03/24/2026 at 3:00 PM ET
Duration: Expected to be a 60 minute window
Mar 23, 12:22 EDT
Mar 23, 2026
Seattle Datacenter Urgent Cable Rerouting
Completed - The scheduled maintenance has been completed.
Mar 23, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 02:00 EDT
Scheduled - We will be making cable routing changes in Seattle datacenter that would impact a few services through the datacenter. Impact some customer might experience should be less than 10 min during the window.
Mar 18, 15:46 EDT
Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

Unresolved incident: Switchvox Cloud mass updates to 8.4, begins Mar 20th.

Mar 19, 2026
BV- Second Scheduled Infrastructure Maintenance- 03/19/2026
Completed - The scheduled maintenance has been completed.
Mar 19, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 15:00 EDT
Scheduled - Details and Scope: Sangoma will be performing maintenance for the Business Voice and Business Voice Plus platforms.
Impact: During the deployment window, certain customers may experience fails when trying to Save Changes to System from the BV Portal.
Certain Business Voice Plus locations that change their IP address during the deployment window, may not be able to send the change to the BV Portal.
There is no expectation of any other service interruption or degradation. All calls and services are expected to continue as normal
Time of Release: Scheduled for Tuesday 03/19/2026 at 3:00 PM ET
Duration: Expected to be a 60 minute window
Mar 18, 12:37 EDT
Sydney, AU Firewall Maintenance
Completed - The scheduled maintenance has been completed.
Mar 19, 11:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 10:30 EDT
Scheduled - We will be performing an essential upgrade to maintain the security and performance of our firewall infrastructure in Sydney, AU. During the maintenance period a connection interruption may be experienced in control panels, HUD, and active calls, while traffic is re-routed.
Mar 10, 10:45 EDT
BV- Scheduled Infrastructure Maintenance- 03/19/2026
Completed - The scheduled maintenance has been completed.
Mar 19, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 09:00 EDT
Scheduled - Details and Scope: Sangoma will be performing maintenance for the Business Voice platforms.
Impact: During the deployment window, select Business Voice locations may experience routing issues. There is no expectation of any other service interruption or degradation. All calls and services are expected to continue as normal
Time of Release: Scheduled for Tuesday 03/19/2026 at 9:00 AM ET
Duration: Expected to be a 60 minute window
Mar 18, 12:36 EDT
Mar 18, 2026

No incidents reported.

Mar 17, 2026
BV- Second Scheduled Infrastructure Maintenance- 03/17/2026
Completed - The scheduled maintenance has been completed.
Mar 17, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 21:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regular maintenance for the Business Voice platforms.
Impact: During the deployment window, select users may experience post dial delays (under 2 seconds). There is no expectation of any other service interruption or degradation. All calls and services are expected to continue as normal
Time of Release: Scheduled for Tuesday 03/17/2026 at 9:00 PM ET
Duration: Expected to be a 60 minute window
Mar 16, 12:10 EDT
BV- Scheduled Infrastructure Maintenance- 03/17/2026
Completed - The scheduled maintenance has been completed.
Mar 17, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 15:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regular maintenance for the Business Voice platforms.
Impact: During the deployment window, select Business Voice extensions may not be able to retrieve their configurations. There is no expectation of any other service interruption or degradation. All calls and services are expected to continue as normal
Time of Release: Scheduled for Tuesday 03/17/2026 at 3:00 PM ET
Duration: Expected to be a 60 minute window
Mar 16, 12:09 EDT
Dallas Firewall Emergency Maintenance - Low Impact
Completed - The scheduled maintenance has been completed.
Mar 17, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 01:00 EDT
Scheduled - We will be conducting a minor maintenance swapping the HA device pair to regain some capabilities. While most of IPsec site-to-site VPNs should be kept up while SSLVPN and dialup IPsec VPN would require re-connect after this maintenance.
Mar 16, 18:45 EDT
HUDweb Maintenance Window: March 16
Completed - The scheduled maintenance has been completed.
Mar 17, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 21:00 EDT
Scheduled - During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of HUDweb. As a result, HUDweb may experience temporary downtime or reduced functionality.
Mar 16, 12:11 EDT
Mar 16, 2026
Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026
CX- Scheduled Infrastructure Maintenance- 03/13/2026
Completed - The scheduled maintenance has been completed.
Mar 13, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 05:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our CX platform.
Impact: There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Friday 03/13/2026 at 5:00 AM ET
Duration: Expected to be a 60 minute window
Mar 11, 12:07 EDT
Mar 12, 2026

No incidents reported.

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