FTP Server Issue
Identified - We have discovered an issue with our FTP server (ftp.sangoma.com). Our engineering team is actively working to resolve the matter.
Nov 13, 2026 - 15:02 EST
RecordALL Access Issue - CommUnity
Identified - Our CY RecordAll service is currently offline, and we are working to restore this as soon as possible.
Nov 13, 2026 - 13:41 EST
Emergency Maintenance - Multiple Portals
Monitoring - Our engineering team had to reset the portal login credentials for a subset of our users for SIPStation, PBXact Cloud, and FreePBX. If you are unable to log into any of the portals, please contact support to re-enable your access.
Nov 13, 2026 - 11:27 EST

About This Site

We build trust through transparency.
Check this page for any service disruptions in real time.

We take pride in delivering you reliable and scalable cloud-based communication services and we know how important it is for you, your customers, and colleagues to know that services are running smoothly 24/7/365. The below information provides insight to the operational status of each of our services.

If you are experiencing any issues related to any of our services, check this status page prior to contacting our support teams for technical assistance. Click Subscribe To Updates to sign up for alerts and be notified of any service related disruptions.

Uptime over the past 90 days. View historical uptime.
CommUnity Unified Communications Platform (UCaaS) Major Outage
Voice Services (CommUnity) Operational
Control Panel / Admin Panel Operational
HUDweb Operational
myHUD Operational
CRM Link Operational
FaxLync Operational
Paperless Fax Operational
Record All (Verba) Major Outage
Reporting Operational
Video Collaboration (Powered by Zoom) Operational
Voicemail to Email Operational
Business Voice Unified Communications Platform (UCaaS) Operational
Voice Services (Business Voice) Operational
Voice Services (Business Voice+) Operational
Business Voice SC2 Operational
Application Framework Operational
BV Reports Operational
Conference Operational
Fax Classic Operational
Fax Digital Operational
Starphone Operational
Switchvox Cloud Unified Communications Platform (UCaaS) Operational
Voice Services (Switchvox Cloud) Operational
Switchvox SIP Trunking Operational
E-Fax (Avantfax) Operational
Switchvox Update Service Operational
Switchvox Registration Server Operational
PBXact/FreePBX Unified Communications Platform (UCaaS) Operational
Voice Services (PBXact Cloud) Operational
System Admin DDNS Operational
Fonality UCaaS Platform (trixbox, PBXtra, Connect, FCS) Operational
Voice Services (Fonality) - North America Operational
Voice Services (Fonality) - Asia-Pacific Operational
Control Panel / Admin Panel Operational
HUD Classic Desktop Application Operational
HUDweb Operational
Record All (Orkweb) Operational
Report Scheduler Operational
ftp.pbxtra.com Operational
CDR/ACD reports in control panel Operational
Sangoma TaaS & Fax Platforms Operational
SIPStation SIP Trunking Operational
SIPStation UK - Trunking Services Operational
FAXStation Operational
SIPStation - SMS Operational
E-fax (NF Xmedius) Operational
Sangoma Wholesale Carrier Services Operational
Wholesale SIP Trunking Operational
High-Volume SIP Trunking Operational
Wholesale SMS Operational
Hosted Billing Operational
Fraud Protection Operational
911 Services Operational
CNAM Services Operational
Sangoma Website, Portals and Stores Major Outage
FAXStation Portal (fax.sipstation.com) Operational
FreePBX Website (www.freepbx.org) Operational
FreePBX Discourse (community.freepbx.org) Operational
PBXact Cloud Portal (cloud.pbxact.com) Operational
Sangoma Customer Support (support.sangoma.com) Operational
Support Portal (help.sangoma.com) Operational
Sangoma Portal (portal.sangoma.com) Operational
Sangoma Website (www.sangoma.com) Operational
SIPStation Store (store.sipstation.com) Operational
Switchvox Portal (my.digiumcloud.com) Operational
Switchvox Cloud Onboarding Wizard (welcome.digiumcloud.com) Operational
VoIP Supply Website (voipsupply.com) Operational
Backoffice Portal (backoffice.voipinnovations.com) Operational
Netfortris Efax (fax.netfortris.com) Operational
Digium SSO - idp.digium.com Operational
Business Voice Portal (portal.star2star.com) Operational
Business Voice Reports (reports-bv.sangoma.com) Operational
NetOps (netops.sangoma.com) Operational
RocketQuote (Business Voice Quoting Portal) Operational
ftp.sangoma.com Major Outage
Managed Service Provider (MSP) Operational
Internet Access / Circuits Operational
SD-WAN Operational
Security Services Operational
Managed Network Services Operational
Collaboration as a Service Operational
TeamHub Web Operational
TeamHub Desktop Operational
TeamHub Mobile Operational
Sangoma Meet Operational
Sangoma Talk Operational
CPaaS and Sangoma Applications Operational
CPaaS Platform Operational
Sangoma Apps (CPaaS Packaged Apps) Operational
Contact Center as a Service (CCaaS) Operational
Sangoma CX Operational
Sangoma AI Operational
Sonella Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

NY FortiGate FW Upgrade Nov 13, 2026 23:30 - Nov 14, 2026 00:30 EST

We'll be performing FortiGate firewall firmware upgrade at New York datacenter. During the maintenance sevices from the firewall would drop several times up to 5 min each.
Posted on Nov 12, 2026 - 12:20 EST

Toronto FortiGate FW Upgrade Nov 14, 2026 00:00-01:00 EST

We'll be performing FortiGate firewall firmware upgrade at Toronto datacenter. During the maintenance sevices from the firewall would drop several times up to 5 min each.
Posted on Nov 12, 2026 - 12:24 EST

Atlanta FortiGate FW Upgrade Nov 17, 2026 00:00-01:00 EST

We'll be performing FortiGate firewall firmware upgrade at Atlanta datacenter. During the maintenance services from the firewall would drop several times up to 5 min each.
Posted on Nov 13, 2026 - 14:06 EST

Chicago FortiGate FW Upgrade Nov 17, 2026 01:00-02:00 EST

We'll be performing FortiGate firewall firmware upgrade at Chicago datacenter. During the maintenance services from the firewall would drop several times up to 5 min each.
Posted on Nov 13, 2026 - 14:08 EST

Los Angeles FortiGate FW Upgrade Nov 17, 2026 02:30-03:30 EST

We'll be performing FortiGate firewall firmware upgrade at Los Angeles datacenter. During the maintenance services from the firewall would drop several times up to 5 min each.
Posted on Nov 13, 2026 - 14:10 EST

Switchvox SIP Trunking Maintenance - 11/17/26 Nov 17, 2026 22:00-23:00 EST

During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of Switchvox SIP Trunking. As a result, Switchvox Cloud customers and any Prem customers utilizing Switchvox/DCS Trunking may experience temporary downtime or reduced functionality.

Maintenance date - 11/17/26 @ 10pm ET thru 11pm ET
Posted on Sep 10, 2026 - 17:57 EDT

Dallas FortiGate FW Upgrade Nov 19, 2026 01:00-02:00 EST

We'll be performing FortiGate firewall firmware upgrade at Dallas datacenter. During the maintenance services from the firewall would drop several times up to 5 min each.
Posted on Nov 13, 2026 - 15:42 EST

San Francisco FortiGate FW Upgrade Nov 19, 2026 02:30-03:30 EST

We'll be performing FortiGate firewall firmware upgrade at San Francisco datacenter. During the maintenance services from the firewall would drop several times up to 5 min each.
Posted on Nov 13, 2026 - 15:44 EST

Seattle FortiGate FW Upgrade Nov 19, 2026 03:00-04:00 EST

We'll be performing FortiGate firewall firmware upgrade at Seattle datacenter. During the maintenance services from the firewall would drop several times up to 5 min each.
Posted on Nov 13, 2026 - 15:45 EST

Switchvox SIP Trunking Maintenance - 11/19/26 Nov 19, 2026 22:00-23:00 EST

During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of Switchvox SIP Trunking. As a result, Switchvox Cloud customers and any Prem customers utilizing Switchvox/DCS Trunking may experience temporary downtime or reduced functionality.

Maintenance date - 11/19/26 @ 10pm ET thru 11pm ET
Posted on Sep 10, 2026 - 17:59 EDT

Nov 13, 2026

Emergency Maintenance - Multiple Portals and Services
Resolved - This incident has been resolved.
Nov 13, 13:23 EST
Monitoring - The emergency maintenance has been completed. If you are experiencing any issues please contact support.
Nov 13, 08:13 EST
Update - Tonight, Thursday November 12 at 10:00 PM Eastern, Sangoma will begin emergency maintenance on CommUnity. During this maintenance users may notice SIP devices re-register. We expect this maintenance to take 6 hours.
Nov 12, 21:40 EST
Update - We are continuing to investigate this issue.
Nov 12, 21:36 EST
Investigating - Tonight, Thursday November 12 at 10:00 PM Eastern, Sangoma will begin emergency maintenance on CommUnity. During this maintenance users may notice SIP devices re-register. We expect this maintenance to take 6 hours.
Nov 12, 21:34 EST

Nov 12, 2026

Switchvox SIP Trunking Maintenance - 11/12/26
Completed - The scheduled maintenance has been completed.
Nov 12, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 22:00 EST
Scheduled - During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of Switchvox SIP Trunking. As a result, Switchvox Cloud customers and any Prem customers utilizing Switchvox/DCS Trunking may experience temporary downtime or reduced functionality.

Maintenance date - 11/12/26 @ 10pm ET thru 11pm ET
Sep 10, 17:54 EDT
BV- Scheduled Infrastructure Maintenance- 11/12/2026
Completed - The scheduled maintenance has been completed.
Nov 12, 22:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 21:00 EST
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our Business Voice platform.
Impact: During the deployment select customers may experience delays (under 3 seconds) in sending/ receiving faxes. There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday 11/12/2026 at 9:00 PM ET
Duration: Expected to be a 60 minute window
Nov 12, 09:21 EST
Emergency Maintenance - Multiple Portals and Services
Resolved - Emergency maintenance for PBXact Cloud has been completed.
Nov 12, 21:31 EST
Update - We are continuing to investigate this issue.
Nov 12, 21:23 EST
Update - At 7:15 PM Eastern, Sangoma will begin emergency maintenance on PBXact Cloud. There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal. We expect this maintenance to take around 1 hour.
Nov 12, 19:16 EST
Update - NetOps.sangoma.com has been restored, our Engineers are still working to restore ftp.sangoma.com.
Nov 12, 16:30 EST
Update - We are continuing to investigate this issue.
Nov 12, 15:17 EST
Update - We are continuing to investigate this issue.
Nov 12, 12:33 EST
Update - We are continuing to investigate this issue.
Nov 12, 12:32 EST
Investigating - We have discovered a necessary emergency maintenance that is currently affecting netops.sangoma.com and ftp.sangoma.com. Our engineering team is actively investigating the matter.
Nov 12, 12:29 EST

Nov 11, 2026

San Francisco Datacenter Path Changes
Completed - The scheduled maintenance has been completed.
Nov 11, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 01:00 EST
Scheduled - We will be performing L2 path changes in San Fransisco Datacenter to modernize network devices on the paths. During the maintenance mainly voip related traffic through the datacenter may drop for 5-10 min a couple of times.
Nov 2, 12:51 EST

Nov 10, 2026

Switchvox SIP Trunking Maintenance - 11/10/26
Completed - The scheduled maintenance has been completed.
Nov 10, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 22:00 EST
Scheduled - During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of Switchvox SIP Trunking. As a result, Switchvox Cloud customers and any Prem customers utilizing Switchvox/DCS Trunking may experience temporary downtime or reduced functionality.

Maintenance date - 11/10/26 @ 10pm ET thru 11pm ET
Sep 10, 17:52 EDT
CX- Scheduled Infrastructure Maintenance- 11/10/2026
Completed - The scheduled maintenance has been completed.
Nov 10, 06:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 05:01 EST
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our CX platform.
Impact: There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday 11/10/2026 at 5:00 AM ET
Duration: Expected to be a 60 minute window
Nov 9, 12:24 EST
BV- Scheduled Infrastructure Maintenance- 11/10/2026
Completed - The scheduled maintenance has been completed.
Nov 10, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 05:00 EST
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our Business Voice platform.
Impact: During the deployment window, select Business Voice extensions may briefly lose registration and ability to make/ receive calls. There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday 11/10/2026 at 5:00 AM ET
Duration: Expected to be a 60 minute window
Nov 9, 12:23 EST

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

Switchvox SIP Trunking Maintenance - 11/5/26
Completed - The scheduled maintenance has been completed.
Nov 5, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 22:00 EST
Scheduled - During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of Switchvox SIP Trunking. As a result, Switchvox Cloud customers and any Prem customers utilizing Switchvox/DCS Trunking may experience temporary downtime or reduced functionality.

Maintenance date - 11/5/26 @ 10pm ET thru 11pm ET
Sep 10, 17:49 EDT
BV- Third Scheduled Infrastructure Maintenance- 11/05/2026
Completed - The scheduled maintenance has been completed.
Nov 5, 22:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 21:00 EST
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our Business Voice platform.
Impact: During the deployment window select users may experience see instances of incorrect extension status.
Select Business Voice extensions may also experience intermittent registration issues. There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday 11/05/2026 at 9:00 PM ET
Duration: Expected to be a 60 minute window
Nov 4, 12:41 EST
BV- Second Scheduled Infrastructure Maintenance- 11/05/2026
Completed - The scheduled maintenance has been completed.
Nov 5, 16:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 15:00 EST
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our Business Voice platform.
Impact: During the deployment window select users may experience incorrect routing. There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday 11/05/2026 at 3:00 PM ET
Duration: Expected to be a 60 minute window
Nov 4, 12:39 EST
BV- Scheduled Infrastructure Maintenance- 11/05/2026
Completed - The scheduled maintenance has been completed.
Nov 5, 06:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 05:30 EST
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our Business Voice platform.
Impact: During the deployment window select users may experience issues parking/ retrieving calls and inconsistencies with their FIFO queues. There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday 11/05/2026 at 5:30 AM ET
Duration: Expected to be a 60 minute window
Nov 4, 12:38 EST

Nov 4, 2026

CY- Scheduled Infrastructure Maintenance- 11/03/2026
Completed - The scheduled maintenance has been completed.
Nov 4, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 23:00 EST
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our Community platform.
Impact: During the deployment select customers may experience temporary call delays or brief interruptions in audio. The platform will be monitored for the next 48 hours to ensure stability. There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday 11/03/2026 at 11:00 PM ET
Duration: Expected to be a 120 minute window
Oct 28, 18:42 EDT

Nov 3, 2026

Switchvox SIP Trunking Maintenance - 11/3/26
Completed - The scheduled maintenance has been completed.
Nov 3, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 22:00 EST
Scheduled - During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of Switchvox SIP Trunking. As a result, Switchvox Cloud customers and any Prem customers utilizing Switchvox/DCS Trunking may experience temporary downtime or reduced functionality.

Maintenance date - 11/3/26 @ 10pm ET thru 11pm ET
Sep 10, 17:47 EDT
Scheduled Infrastructure Maintenance- 11/03/2026
Completed - The scheduled maintenance has been completed.
Nov 3, 22:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 21:00 EST
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our platforms.
Impact: During the deployment, select users may experience minor delays with authentication-related activities, including logging in, accessing portals and using services that require authentication across our voice and TeamHub platforms. There is no expectation of any service interruption or degradation. All active calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday 11/03/2026 at 9:00 PM ET
Duration: Expected to be a 60 minute window
Nov 2, 12:12 EST
Internet Service Impact - Carrier Event - Charter/Spectrum - CA Area
Resolved - This incident has been resolved.
Nov 3, 12:07 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 3, 11:04 EST
Investigating - We are currently investigating this issue.
Nov 3, 09:52 EST
Scheduled Infrastructure Maintenance – Sangoma Data Center Migration – November 2, 2026
Completed - The scheduled maintenance has been completed.
Nov 3, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 21:00 EST
Scheduled - Details and Scope:

Sangoma will be performing scheduled infrastructure maintenance on November 2, 2026, as part of our ongoing efforts to improve the reliability, performance, and stability of our services.

During this maintenance, we will be migrating several production systems to a new data center.

Affected Services:

The following services may be impacted during the maintenance window:

- Sangoma Portal
- FreePBX Registration and Activation Services
- PBXact Cloud Management Services
- SIPStation SMS and SIPStation Store
- FAXStation Portal
- Sangoma Phone Provisioning and Registration Services
- Switchvox Cloud portal and onboarding wizard

Expected Impact:

During the migration, customers may experience temporary service interruptions or reduced functionality when accessing the affected portals and management services. Device provisioning, registration, and SMS management functionality may also be temporarily impacted. All calls and voice services are expected to continue as normal.

SIPStation SIP Trunking services are not included in this maintenance.

Maintenance Schedule:

- Date: Monday, November 2, 2026
- Start Time: 9:00 PM Eastern
- End Time: 1:00 AM Eastern, Tuesday, November 3, 2026
- Duration: 4 hours

Our engineering and operations teams will be actively monitoring the migration and validating services as systems are brought online in the new data center.

Updates will be provided through this status page as maintenance progresses and once all services have been restored.

We appreciate your patience and understanding as we work to improve our infrastructure.
Oct 30, 10:45 EDT

Nov 2, 2026

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

Firewall Software Upgrade (West Coast Data Center)
Completed - The scheduled maintenance has been completed.
Oct 30, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 01:00 EDT
Scheduled - We will be performing an essential upgrade to address CVE-2026-109618 and CVE-2026-109619. During the maintenance period a five second connection interruption may be experienced in HUD and active calls, while firewall sessions are cleared. Control panel performance may be degraded for up to a five minute period when tunnel servers are rebooted, and VPN connections are re-established.
Oct 26, 13:28 EDT
Firewall Software Upgrade (East Coast Data Center)
Completed - The scheduled maintenance has been completed.
Oct 30, 01:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 00:00 EDT
Scheduled - We will be performing an essential upgrade to address CVE-2026-109618 and CVE-2026-109619. During the maintenance period a five second connection interruption may be experienced in control panels, HUD, and active calls, while firewall sessions are cleared.
Oct 26, 13:27 EDT
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