All Systems Operational

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Check this page for any service disruptions in real time.

We take pride in delivering you reliable and scalable cloud-based communication services and we know how important it is for you, your customers, and colleagues to know that services are running smoothly 24/7/365. The below information provides insight to the operational status of each of our services.

If you are experiencing any issues related to any of our services, check this status page prior to contacting our support teams for technical assistance. Click Subscribe To Updates to sign up for alerts and be notified of any service related disruptions.

Uptime over the past 90 days. View historical uptime.
CommUnity Unified Communications Platform (UCaaS) Operational
90 days ago
99.97 % uptime
Today
Voice Services (CommUnity) Operational
90 days ago
99.97 % uptime
Today
Control Panel / Admin Panel Operational
Sangoma CX (CommUnity) Operational
HUDweb Operational
myHUD Operational
CRM Link Operational
FaxLync Operational
Paperless Fax Operational
Record All (Verba) Operational
Reporting Operational
Video Collaboration (Powered by Zoom) Operational
Voicemail to Email Operational
Business Voice Unified Communications Platform (UCaaS) Operational
90 days ago
99.99 % uptime
Today
Voice Services (Business Voice) Operational
90 days ago
100.0 % uptime
Today
Voice Services (Business Voice+) Operational
90 days ago
100.0 % uptime
Today
Sangoma CX (Business Voice) Operational
90 days ago
99.98 % uptime
Today
Business Voice SC2 Operational
90 days ago
100.0 % uptime
Today
Business Voice Portal (portal.star2star.com) Operational
Application Framework ? Operational
BV Reports ? Operational
Conference Operational
Fax Classic Operational
Fax Digital Operational
RocketQuote (Business Voice Quoting Portal) Operational
Starphone ? Operational
90 days ago
99.98 % uptime
Today
Switchvox Cloud Unified Communications Platform (UCaaS) Operational
90 days ago
99.94 % uptime
Today
Voice Services (Switchvox Cloud) Operational
90 days ago
99.89 % uptime
Today
Switchvox SIP Trunking Operational
90 days ago
100.0 % uptime
Today
E-Fax (Avantfax) Operational
Switchvox Update Service ? Operational
PBXact/FreePBX Unified Communications Platform (UCaaS) Operational
90 days ago
99.89 % uptime
Today
Voice Services (PBXact Cloud) Operational
90 days ago
99.89 % uptime
Today
System Admin DDNS ? Operational
Fonality UCaaS Platform (trixbox, PBXtra, Connect, FCS) Operational
90 days ago
100.0 % uptime
Today
Voice Services (Fonality) - North America Operational
90 days ago
100.0 % uptime
Today
Voice Services (Fonality) - Asia-Pacific ? Operational
90 days ago
100.0 % uptime
Today
Control Panel / Admin Panel Operational
HUD Classic Desktop Application ? Operational
HUDweb Operational
Record All (Orkweb) ? Operational
Report Scheduler Operational
ftp.pbxtra.com Operational
CDR/ACD reports in control panel Operational
Sangoma TaaS & Fax Platforms Operational
90 days ago
100.0 % uptime
Today
SIPStation SIP Trunking Operational
90 days ago
100.0 % uptime
Today
SIPStation UK - Trunking Services ? Operational
90 days ago
100.0 % uptime
Today
FAXStation ? Operational
90 days ago
100.0 % uptime
Today
SIPStation - SMS Operational
E-fax (NF Xmedius) ? Operational
90 days ago
100.0 % uptime
Today
Sangoma Wholesale Carrier Services Operational
90 days ago
100.0 % uptime
Today
Wholesale SIP Trunking Operational
90 days ago
100.0 % uptime
Today
High-Volume SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Wholesale SMS Operational
90 days ago
100.0 % uptime
Today
Hosted Billing Operational
Fraud Protection Operational
911 Services Operational
CNAM Services Operational
Sangoma Website, Portals and Stores Operational
FAXStation Portal (fax.sipstation.com) ? Operational
FreePBX Website (www.freepbx.org) ? Operational
PBXact Cloud Portal (cloud.pbxact.com) ? Operational
Sangoma Customer Support (support.sangoma.com) Operational
Support Portal (help.sangoma.com) ? Operational
Sangoma Portal (portal.sangoma.com) Operational
Sangoma Website (www.sangoma.com) ? Operational
SIPStation Store (store.sipstation.com) ? Operational
Switchvox Portal (my.digiumcloud.com) ? Operational
VoIP Supply Website (voipsupply.com) ? Operational
Backoffice Portal (backoffice.voipinnovations.com) Operational
Netfortris Efax (fax.netfortris.com) Operational
Managed Service Provider (MSP) Operational
90 days ago
99.92 % uptime
Today
Internet Access / Circuits Operational
90 days ago
99.7 % uptime
Today
SD-WAN ? Operational
90 days ago
100.0 % uptime
Today
Security Services Operational
90 days ago
100.0 % uptime
Today
Managed Network Services Operational
90 days ago
100.0 % uptime
Today
Collaboration as a Service ? Operational
TeamHub Web ? Operational
TeamHub Desktop Operational
TeamHub Mobile Operational
Sangoma Meet Operational
Sangoma Talk Operational
CPaaS and Sangoma Applications Operational
CPaaS Platform Operational
Sangoma Apps (CPaaS Packaged Apps) Operational
Desktop as a Service Operational
Connected Workspace Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

BV- Second Scheduled BV Infrastructure Maintenance- 11/13/2025 Nov 13, 2025 21:00-22:00 EST

Details and Scope: Sangoma will be performing regularly scheduled maintenance on our platforms.
Impact: There may be select customers that might experience slight delays in completing calls during the deployment window. There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday November 13th at 9:00 PM Eastern Time
Duration: Expected to be no longer than a 60-minute window
Posted on Nov 12, 2025 - 13:55 EST

CY- Scheduled CY Maintenance- 11/13/2025 Nov 13, 2025 22:00 - Nov 14, 2025 00:00 EST

Details and Scope: Sangoma will be performing a planned maintenance on our CommUnity platform. Additional details can be found here: https://sangomakb.atlassian.net/wiki/x/ZYDRAQ
Impact: There is no expectation of any other service interruption or degradation on active calls. All other calls and services are expected to continue as normal
Time of Release: Scheduled for Thursday November 13th at 10:00 PM Eastern Time
Duration: Expected to be no longer than a 120-minute window
Posted on Nov 12, 2025 - 13:56 EST
Nov 13, 2025
BV- Scheduled BV Infrastructure Maintenance- 11/13/2025
Completed - The scheduled maintenance has been completed.
Nov 13, 16:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 15:00 EST
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our platforms.
Impact: There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday November 13th at 3:00 PM Eastern Time
Duration: Expected to be no longer than a 60-minute window
Nov 12, 13:54 EST
Nov 12, 2025
Calls Dropping - Sangoma CX
Resolved - This incident has been resolved.
Nov 12, 14:07 EST
Monitoring - Our engineers have isolated the issue with a third party vendor and all services have been restored. We are continuing to monitor the service to ensure it remains stable and are working with the third party vendor to determine the cause and ensure it is fully resolved.
Nov 12, 11:52 EST
Update - Services have been restored. We are continuing to investigate the cause.
Nov 12, 11:36 EST
Investigating - We have discovered an issue with calls dropping as well as difficulties connecting to the portal that is currently affecting Sangoma CX. Our engineering team is actively investigating the matter.
Nov 12, 11:21 EST
fax.netfortris.com Issue - Xmedius
Resolved - This incident has been resolved.
Nov 12, 10:30 EST
Monitoring - The portal remains stable at this time. Availability of the fax platform was not disrupted. We will continue to monitor performance for continued portal stability.
Nov 11, 20:07 EST
Identified - We have observed that this issue occurs intermittently. Our engineering team is working on implementing a permanent fix.
Nov 11, 15:38 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 11, 13:12 EST
Update - We are continuing to investigate this issue.
Nov 11, 11:22 EST
Update - We’ve confirmed that this issue only impacts access to the portal. Sending and receiving faxes should continue to function normally. Our team is actively working to resolve the problem.
Nov 11, 10:24 EST
Investigating - We’ve identified an issue preventing access to the fax.netfortris.com portal, which is currently showing an error that the site cannot be reached. Our engineering team is actively working to resolve the problem.
Nov 11, 09:39 EST
Nov 11, 2025
Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025
Server Maintenance Window: November 8th
Completed - The scheduled maintenance has been completed.
Nov 8, 14:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 10:00 EST
Scheduled - During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of our servers. As a result, many websites may experience temporary downtime or reduced functionality.
Oct 18, 00:02 EDT
FreePBX Community Forum Upgrade- 11/08/2025
Completed - The scheduled maintenance has been completed.
Nov 8, 10:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 09:00 EST
Scheduled - Details and Scope: Sangoma will be performing an upgrade to the FreePBX Forums (https://community.freepbx.org/)
Impact: During the deployment window, the forum will NOT be accessible at all. There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Saturday November 8th at 9:00 AM Eastern Time
Duration: Expected to be no longer than a 60-minute window
Nov 5, 14:01 EST
Nov 7, 2025
CX- Scheduled CX Infrastructure Maintenance- 11/07/2025
Completed - The scheduled maintenance has been completed.
Nov 7, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 05:00 EST
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our CX platform. Additional details can be found here: https://sangomakb.atlassian.net/wiki/x/N4CCPg
Impact: There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Friday November 7th at 5:00 AM Eastern Time
Duration: Expected to be no longer than a 60-minute window
Nov 5, 16:47 EST
Nov 6, 2025
BV- Second Scheduled BV Infrastructure Maintenance- 11/06/2025
Completed - The scheduled maintenance has been completed.
Nov 6, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 21:00 EST
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our platforms.
Impact: There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday November 6th at 9:00 PM Eastern Time
Duration: Expected to be no longer than a 60-minute window
Nov 5, 13:58 EST
BV- Scheduled BV Infrastructure Maintenance- 11/06/2025
Completed - The scheduled maintenance has been completed.
Nov 6, 10:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 09:00 EST
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our platforms.
Impact: There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday November 6th at 9:00 AM Eastern Time
Duration: Expected to be no longer than a 60-minute window
Nov 5, 13:58 EST
Nov 5, 2025
Registration Issue - Switchvox Cloud and PBXact Cloud
Resolved - This incident has been resolved.
Nov 5, 09:16 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 4, 20:30 EST
Update - All Switchvox users are recovered. If you are still experiencing issues, please contact support. Engineers are working to return all PBXact Cloud users to operational.
Nov 4, 19:53 EST
Update - We are continuing to have more users come back online. Engineers are still working to get the rest online.
Nov 4, 19:18 EST
Update - We are continuing to work on a fix for this issue.
Nov 4, 18:12 EST
Update - We are continuing to see improvement. We will continue to provide updates as the situation evolves.
Nov 4, 17:18 EST
Update - We are continuing to work on a fix for this issue.
Nov 4, 16:45 EST
Identified - The issue has been identified and a fix is being implemented.
Nov 4, 15:43 EST
Update - We are continuing to investigate this issue.
Nov 4, 15:14 EST
Update - Our engineers discovered that some PBXact Cloud users are also affected. They are continuing to troubleshoot the issue.
Nov 4, 14:23 EST
Investigating - We have discovered an issue with some users that is currently affecting Switchvox Cloud. Our engineering team is actively investigating the matter.
Nov 4, 14:08 EST
Nov 4, 2025
BV- Second Scheduled BV Infrastructure Maintenance- 11/04/2025
Completed - The scheduled maintenance has been completed.
Nov 4, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 21:00 EST
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our platforms.
Impact: There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday November 4th at 9:00 PM Eastern Time
Duration: Expected to be no longer than a 60-minute window
Nov 3, 12:17 EST
Internet Service Impact - Carrier Event - SPECTRUM - TX Area
Resolved - This event is now resolved.
Nov 4, 15:23 EST
Monitoring - Local Exchange Carrier planned maintenance has been completed and affected sites have now recovered.
Nov 3, 08:07 EST
Update - The Local Exchange Carrier reports that the system event is part of a planned maintenance with an ETR of 6AM CST.

We will continue to monitor and send updates as they become available.
Nov 3, 02:47 EST
Identified - We have detected and confirmed with our carrier that an upstream service disruption is impacting internet connectivity for some of our customers. We have confirmed with our carriers that this service impact did occur in the TX area. We remain engaged with our upstream carriers and continue to monitor the situation and will provide updates as they become available.
Nov 3, 02:22 EST
BV- Scheduled BV Infrastructure Maintenance- 11/04/2025
Completed - The scheduled maintenance has been completed.
Nov 4, 10:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 09:00 EST
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our platforms.
Impact: There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday November 4th at 9:00 AM Eastern Time
Duration: Expected to be no longer than a 60-minute window
Nov 3, 12:16 EST
Nov 3, 2025
Nov 2, 2025
Inbound / Outbound call issue - Switchvox Cloud
Resolved - This incident has been resolved.
Nov 2, 19:14 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 2, 16:02 EST
Identified - The issue has been identified and a fix is being implemented.
Nov 2, 15:50 EST
Update - Our Engineers are continuing to investigate this issue and will update again shortly.
Nov 2, 14:53 EST
Investigating - We have discovered an issue with inbound & outbound calling for a small subset of customers on Switchvox cloud. Our engineering team is actively investigating the matter.
Nov 2, 14:17 EST
Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025
Sangoma Meet- Scheduled Sangoma Meet Maintenance - 10/30/2025
Completed - The scheduled maintenance has been completed.
Oct 30, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 21:30 EDT
Scheduled - Description and scope: On 10/30/2025 at 9:30 pm EDT we will be performing a scheduled intervention for the Sangoma Meet platform.

Intervention duration: 90 minutes

Impact: Sangoma Meet services will be impacted during the maintenance period.

Considerations:
- This release is a bug-fix update that addresses an issue causing occasional loss of recording data for meetings where recordings were not downloaded immediately after the session ended.
Oct 30, 21:17 EDT
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