All Systems Operational

About This Site

We build trust through transparency.
Check this page for any service disruptions in real time.

We take pride in delivering you reliable and scalable cloud-based communication services and we know how important it is for you, your customers, and colleagues to know that services are running smoothly 24/7/365. The below information provides insight to the operational status of each of our services.

If you are experiencing any issues related to any of our services, check this status page prior to contacting our support teams for technical assistance. Click Subscribe To Updates to sign up for alerts and be notified of any service related disruptions.

CommUnity Unified Communications Platform (UCaaS) Operational
90 days ago
99.97 % uptime
Today
Voice Services (CommUnity) Operational
90 days ago
99.97 % uptime
Today
Control Panel / Admin Panel Operational
Sangoma CX (CommUnity) Operational
HUDweb Operational
myHUD Operational
CRM Link Operational
FaxLync Operational
Paperless Fax Operational
Record All (Verba) Operational
Reporting Operational
Video Collaboration (Powered by Zoom) Operational
Voicemail to Email Operational
Business Voice Unified Communications Platform (UCaaS) Operational
90 days ago
99.99 % uptime
Today
Voice Services (Business Voice) Operational
90 days ago
100.0 % uptime
Today
Voice Services (Business Voice+) Operational
90 days ago
100.0 % uptime
Today
Sangoma CX (Business Voice) Operational
90 days ago
99.98 % uptime
Today
Business Voice SC2 Operational
90 days ago
100.0 % uptime
Today
Business Voice Portal (portal.star2star.com) Operational
Application Framework Operational
BV Reports Operational
Conference Operational
Fax Classic Operational
Fax Digital Operational
RocketQuote (Business Voice Quoting Portal) Operational
Starphone Operational
90 days ago
100.0 % uptime
Today
Switchvox Cloud Unified Communications Platform (UCaaS) Operational
90 days ago
99.94 % uptime
Today
Voice Services (Switchvox Cloud) Operational
90 days ago
99.88 % uptime
Today
Switchvox SIP Trunking Operational
90 days ago
100.0 % uptime
Today
E-Fax (Avantfax) Operational
Switchvox Update Service Operational
PBXact/FreePBX Unified Communications Platform (UCaaS) Operational
90 days ago
99.92 % uptime
Today
Voice Services (PBXact Cloud) Operational
90 days ago
99.92 % uptime
Today
System Admin DDNS Operational
Fonality UCaaS Platform (trixbox, PBXtra, Connect, FCS) Operational
90 days ago
99.99 % uptime
Today
Voice Services (Fonality) - North America Operational
90 days ago
100.0 % uptime
Today
Voice Services (Fonality) - Asia-Pacific Operational
90 days ago
99.98 % uptime
Today
Control Panel / Admin Panel Operational
HUD Classic Desktop Application Operational
HUDweb Operational
Record All (Orkweb) Operational
Report Scheduler Operational
ftp.pbxtra.com Operational
CDR/ACD reports in control panel Operational
Sangoma TaaS & Fax Platforms Operational
90 days ago
99.99 % uptime
Today
SIPStation SIP Trunking Operational
90 days ago
100.0 % uptime
Today
SIPStation UK - Trunking Services Operational
90 days ago
100.0 % uptime
Today
FAXStation Operational
90 days ago
99.97 % uptime
Today
SIPStation - SMS Operational
E-fax (NF Xmedius) Operational
90 days ago
100.0 % uptime
Today
Sangoma Wholesale Carrier Services Operational
90 days ago
100.0 % uptime
Today
Wholesale SIP Trunking Operational
90 days ago
100.0 % uptime
Today
High-Volume SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Wholesale SMS Operational
90 days ago
100.0 % uptime
Today
Hosted Billing Operational
Fraud Protection Operational
911 Services Operational
CNAM Services Operational
Sangoma Website, Portals and Stores Operational
90 days ago
99.96 % uptime
Today
FAXStation Portal (fax.sipstation.com) Operational
FreePBX Website (www.freepbx.org) Operational
PBXact Cloud Portal (cloud.pbxact.com) Operational
Sangoma Customer Support (support.sangoma.com) Operational
Support Portal (help.sangoma.com) Operational
Sangoma Portal (portal.sangoma.com) Operational
Sangoma Website (www.sangoma.com) Operational
SIPStation Store (store.sipstation.com) Operational
Switchvox Portal (my.digiumcloud.com) Operational
VoIP Supply Website (voipsupply.com) Operational
Backoffice Portal (backoffice.voipinnovations.com) Operational
Netfortris Efax (fax.netfortris.com) Operational
Switchvox Cloud Onboarding Wizard (welcome.digiumcloud.com) Operational
90 days ago
99.96 % uptime
Today
Managed Service Provider (MSP) Operational
90 days ago
99.7 % uptime
Today
Internet Access / Circuits Operational
90 days ago
98.85 % uptime
Today
SD-WAN Operational
90 days ago
100.0 % uptime
Today
Security Services Operational
90 days ago
99.98 % uptime
Today
Managed Network Services Operational
90 days ago
99.98 % uptime
Today
Collaboration as a Service Operational
TeamHub Web Operational
TeamHub Desktop Operational
TeamHub Mobile Operational
Sangoma Meet Operational
Sangoma Talk Operational
CPaaS and Sangoma Applications Operational
CPaaS Platform Operational
Sangoma Apps (CPaaS Packaged Apps) Operational
Desktop as a Service Operational
Connected Workspace Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Sangoma Talk Scheduled Maintenance- 01/12/2026 Jan 12, 2026 00:00-01:00 EST

Details and Scope: Sangoma will be performing scheduled maintenance on the mobile Sangoma Talk app for both the iOS and Android platforms.
Impact: During the deployment window, there may be a temporary disruption of service in active calls. All other services are expected to continue as normal.
Time of Release: Scheduled for Monday 01/12/2026 at at 12:00 AM ET
Duration: Expected to be a 60 minute window

Posted on Jan 09, 2026 - 15:47 EST

Dallas FW Upgrade Jan 13, 2026 01:00-02:00 EST

We will be performing Dallas Firewall upgrade to 7.4.9 to address some vulnerability issues. During the maintenance window, the services through the firewall would drop multiple times, each would last to up to 10 min.
Posted on Jan 05, 2026 - 18:46 EST

Seattle FW Upgrade Jan 13, 2026 02:30-03:30 EST

We will be performing Seattle Firewall upgrade to 7.4.9 to address some vulnerability issues. During the maintenance window, the services through the firewall would drop multiple times, each lasts up to 10 min.
Posted on Jan 05, 2026 - 18:49 EST

San Francisco FW Upgrade Jan 16, 2026 02:30-03:30 EST

We will perform San Francisco Firewall upgrade to 7.4.9. During the maintenance window, the services from the FW would go down multiple times up to 10 min each.
Posted on Jan 08, 2026 - 17:27 EST

Chicago FW Upgrade Jan 20, 2026 01:00-02:00 EST

We will perform Chicago Firewall upgrade to 7.4.9. During the maintenance window, the services from the FW would go down multiple times for up to 10 min each.
Posted on Jan 08, 2026 - 17:24 EST
Jan 11, 2026

No incidents reported today.

Jan 10, 2026

No incidents reported.

Jan 9, 2026
Completed - The scheduled maintenance has been completed.
Jan 9, 00:45 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 23:45 EST
Scheduled - We will be upgrading NY FortiGate Firewall to 7.4.9 to address multiple vulnerability issues. During the maintenance window, the services through this FW will drop multiple times, each lasts upto 10 min.
Jan 1, 18:51 EST
Jan 8, 2026
Completed - The scheduled maintenance has been completed.
Jan 8, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 21:00 EST
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our Business Voice platform. Select customers may experience minor post-call delay during the deployment window.
Impact: There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday 01/08/2026 at at 9:00 PM ET
Duration: Expected to be a 60 minute window

Jan 7, 13:46 EST
Jan 7, 2026

No incidents reported.

Jan 6, 2026
Completed - The scheduled maintenance has been completed.
Jan 6, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 21:00 EST
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our Business Voice platform. There are also planned updated for the TeamHub platform and additional details can be found here: https://sangomakb.atlassian.net/wiki/x/HYLRAQ.
Impact: There may be select Business Voice Plus customers (NAT’d StarBoxes) that may experience two way audio issues during the deployment window. There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday 01/06/2026 at at 9:00 PM ET
Duration: Expected to be a 60 minute window

Jan 5, 12:19 EST
Jan 5, 2026
Resolved - This incident has been resolved.
Jan 5, 15:00 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 5, 13:51 EST
Investigating - We have discovered an issue with incoming call distribution that is currently affecting a subset of CX users. Our engineering team is actively investigating the matter.
Jan 5, 13:36 EST
Jan 4, 2026

No incidents reported.

Jan 3, 2026

No incidents reported.

Jan 2, 2026

No incidents reported.

Jan 1, 2026

No incidents reported.

Dec 31, 2025

No incidents reported.

Dec 30, 2025

No incidents reported.

Dec 29, 2025

No incidents reported.

Dec 28, 2025

No incidents reported.