Internet Service Impact - Carrier Event - Multiple Carriers - Multiple States
Monitoring - Our monitoring tool indicate that all affected sites have recovered. We are unable to identify the root cause of these down event. We will continue to monitor to ensure circuit remains stable.
Nov 21, 2024 - 13:18 EST
Investigating - We have detected and confirmed with our carrier that an upstream service disruption is impacting internet connectivity for some of our customers. We have also confirmed with our carriers that this service impact did occur in multiple areas. We remain engaged with our upstream carriers and continue to monitor the situation and will provide updates as they become available.
Nov 21, 2024 - 05:33 EST

About This Site

We build trust through transparency.
Check this page for any service disruptions in real time.

We take pride in delivering you reliable and scalable cloud-based communication services and we know how important it is for you, your customers, and colleagues to know that services are running smoothly 24/7/365. The below information provides insight to the operational status of each of our services.

If you are experiencing any issues related to any of our services, check this status page prior to contacting our support teams for technical assistance. Click Subscribe To Updates to sign up for alerts and be notified of any service related disruptions.

Uptime over the past 90 days. View historical uptime.
CommUnity Unified Communications Platform (UCaaS) Operational
90 days ago
99.99 % uptime
Today
Voice Services (CommUnity) Operational
90 days ago
99.99 % uptime
Today
Control Panel / Admin Panel Operational
Sangoma CX (CommUnity) Operational
HUDweb Operational
myHUD Operational
CRM Link Operational
FaxLync Operational
Paperless Fax Operational
Record All (Verba) Operational
Reporting Operational
Video Collaboration (Powered by Zoom) Operational
Voicemail to Email Operational
Business Voice Unified Communications Platform (UCaaS) Operational
90 days ago
100.0 % uptime
Today
Voice Services (Business Voice) Operational
90 days ago
100.0 % uptime
Today
Voice Services (Business Voice+) Operational
90 days ago
100.0 % uptime
Today
Sangoma CX (Business Voice) Operational
90 days ago
100.0 % uptime
Today
Business Voice SC2 Operational
90 days ago
100.0 % uptime
Today
Business Voice Portal (portal.star2star.com) Operational
Application Framework ? Operational
BV Reports ? Operational
Conference Operational
Fax Classic Operational
Fax Digital Operational
RocketQuote (Business Voice Quoting Portal) Operational
Switchvox Cloud Unified Communications Platform (UCaaS) Operational
90 days ago
99.93 % uptime
Today
Voice Services (Switchvox Cloud) Operational
90 days ago
99.86 % uptime
Today
Switchvox SIP Trunking Operational
90 days ago
100.0 % uptime
Today
E-Fax (Avantfax) Operational
Switchvox Update Service ? Operational
PBXact/FreePBX Unified Communications Platform (UCaaS) Operational
90 days ago
100.0 % uptime
Today
Voice Services (PBXact Cloud) Operational
90 days ago
100.0 % uptime
Today
System Admin DDNS ? Operational
Fonality UCaaS Platform (trixbox, PBXtra, Connect, FCS) Operational
90 days ago
99.92 % uptime
Today
Voice Services (Fonality) - North America Operational
90 days ago
99.84 % uptime
Today
Voice Services (Fonality) - Asia-Pacific ? Operational
90 days ago
100.0 % uptime
Today
Control Panel / Admin Panel Operational
HUD Classic Desktop Application ? Operational
HUDweb Operational
Record All (Orkweb) ? Operational
Report Scheduler Operational
ftp.pbxtra.com Operational
CDR/ACD reports in control panel Operational
Sangoma TaaS & Fax Platforms Operational
90 days ago
100.0 % uptime
Today
SIPStation SIP Trunking Operational
90 days ago
100.0 % uptime
Today
SIPStation UK - Trunking Services ? Operational
90 days ago
100.0 % uptime
Today
FAXStation ? Operational
90 days ago
100.0 % uptime
Today
SIPStation - SMS Operational
Sangoma Wholesale Carrier Services Operational
90 days ago
100.0 % uptime
Today
Wholesale SIP Trunking Operational
90 days ago
100.0 % uptime
Today
High-Volume SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Wholesale SMS Operational
90 days ago
100.0 % uptime
Today
Hosted Billing Operational
Fraud Protection Operational
911 Services Operational
CNAM Services Operational
Managed Service Provider (MSP) Partial Outage
90 days ago
90.49 % uptime
Today
Internet Access / Circuits Partial Outage
90 days ago
93.06 % uptime
Today
SD-WAN ? Operational
90 days ago
89.63 % uptime
Today
Security Services Operational
90 days ago
89.63 % uptime
Today
Managed Network Services Operational
90 days ago
89.63 % uptime
Today
Collaboration as a Service ? Operational
TeamHUB Web ? Operational
TeamHub Desktop Operational
TeamHub Mobile Operational
Sangoma Meet Operational
Sangoma Talk Operational
CPaaS and Sangoma Applications Operational
CPaaS Platform Operational
Sangoma Apps (CPaaS Packaged Apps) Operational
Desktop as a Service Operational
Connected Workspace Operational
Sangoma Website, Portals and Stores Operational
FAXStation Portal (fax.sipstation.com) ? Operational
FreePBX Website (www.freepbx.org) ? Operational
PBXact Cloud Portal (cloud.pbxact.com) ? Operational
Sangoma Customer Support (support.sangoma.com) Operational
Support Portal (help.sangoma.com) ? Operational
Sangoma Portal (portal.sangoma.com) Operational
Sangoma Website (www.sangoma.com) ? Operational
SIPStation Store (store.sipstation.com) ? Operational
Switchvox Portal (my.digiumcloud.com) ? Operational
VoIP Supply Website (voipsupply.com) ? Operational
Backoffice Portal (backoffice.voipinnovations.com) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Sangoma CX - Cluster: acd2-aws. Version 7.9 upgrade Nov 22, 2024 02:00-05:00 EST
Description and scope: On Friday November 22nd 2024 at 2:00 a.m. EST we will be upgrading Sangoma CX - Cluster 2 to a new release that includes the following improvements and fixes:

What is new:
- Extended Omnichannel capabilities by adding SMS / MMS support
- API /api/freeswitch/save_call_info/{{variable_call_uuid}} REST API now includes an optional action to auto pop-up the URL in the Agent UI when the agent gets a call.
- Added to Post-Call Survey Screen the option to route the call to a number that will enable to handle more complex post-call surveys
- Agents are able to blind transfer calls to external numbers (before CX v 7.9 only warn transfers were allowed to external numbers).
- Agent Panel will display Notifications / Errors when Call Answer Button grays out providing information about the root cause of the problem (network issue) and instructions on how to resolve the issue
- Improved Data Export Process - Generate files providing data on Log-out / event termination / End-Call timestamp


What is fixed:
- Resolved in some scenarios that Agents on outbound calls are still being presented queue calls
- Report fixes:
- Call History report, in some filter combination resulted on a 504 Gateway Time-out.
- Call History report, resolved issues when the report filter has many queues resulting on an error 414 Request - URI Too Large
- On CommUnity Outbound Call Reports now display the Agent ID and Agent CX extension as who generated the call instead of the Outbound CallerID number
- Resolved Callback History showing negative Talk Time
- In some use cases blind transfers not reported in Transfer History

New and updated documentation will be published in Sangoma CX Knowledge Base Portal (https://sangomakb.atlassian.net/wiki/spaces/SCX/overview) on 11/22/2024 .

Cluster affected: acd2-aws. Information about how to find the Cluster used by each tenant available in the following article (https://sangomakb.atlassian.net/wiki/spaces/SCX/pages/55771496/Sangoma+CX+Platform+Maintenance+Notifications)

Maintenance window: 3 hours.

Impact: Not expected any degradation or loss of service. Calls and Digital Interactions will still process.
Posted on Nov 20, 2024 - 14:22 EST
Past Incidents
Nov 22, 2024

No incidents reported today.

Nov 21, 2024
Sangoma Meet Maintenance Window: 11/21/2024
Completed - The scheduled maintenance has been completed.
Nov 21, 22:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 21:30 EST
Scheduled - Description and scope: On 11/21/2024 at 9:30 pm EDT we will be performing a scheduled intervention for the Sangoma Meet platform, upgrading it to version 5.7.5

Intervention duration: 60 minutes

Impact: Sangoma Meet services will be impacted during the maintenance period.

Considerations:
- Improvement in Local Video recording.
Nov 21, 18:30 EST
BV- Second Scheduled BV Portal Maintenance- 11/21/2024
Completed - The scheduled maintenance has been completed.
Nov 21, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 21:00 EST
Scheduled - Details and Scope: There are some planned infrastructure updates to the Business Voice Portal.
Impact: There may be select customers that may experience delays in logging in, syncing some other areas in the portal during the deployment window. There is no expectation of any voice service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday November 21st at 9:00 PM EDT
Duration: Expected to be no longer than a 60 minute window
Nov 20, 13:43 EST
BV- Scheduled BV Infrastructure Maintenance- 11/21/2024
Completed - The scheduled maintenance has been completed.
Nov 21, 06:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 05:00 EST
Scheduled - Details and Scope: There are some planned infrastructure updates on the Business Voice and Business Voice Plus platform.
Impact: There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday November 21st at 5:00 AM EDT
Duration: Expected to be no longer than a 60 minute window
Nov 19, 08:33 EST
BV- Scheduled BV Infrastructure Maintenance- 11/21/2024
Completed - The scheduled maintenance has been completed.
Nov 21, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 05:01 EST
Scheduled - Details and Scope: There are some planned infrastructure updates on the Business Voice and Business Voice Plus platforms.
Impact: There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday November 21st at 5:00 AM EDT
Duration: Expected to be no longer than a 60 minute window
Nov 20, 13:42 EST
Nov 20, 2024
CY- Scheduled Infrastructure Maintenance- 11/19/2024
Completed - The scheduled maintenance has been completed.
Nov 20, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 22:00 EST
Scheduled - Details and Scope: There are some planned infrastructure updates to the CommUnity platform.
Impact: There is no expectation of any other service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday November 19th at 10:00 PM EDT
Duration: Expected to be no longer than a 180 minute window
Nov 18, 12:11 EST
Nov 19, 2024
BV- Scheduled BV Portal Maintenance- 11/19/2024
Completed - The scheduled maintenance has been completed.
Nov 19, 16:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 15:00 EST
Scheduled - Details and Scope: Sangoma will be performing a regularly scheduled maintenance on the BV portal with additional information available here (https://sangomakb.atlassian.net/wiki/spaces/SBVS/pages/60850177) once completed.
Impact: There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday November 19th at 3:00 PM EDT
Duration: Expected to be no longer than a 60 minute window
Nov 18, 12:10 EST
Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024
Critical Power Maintenance - Maintenance Window: 11-15-2024 - 8 PM Eastern Time
Completed - The scheduled maintenance has been completed.
Nov 16, 09:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 20:00 EST
Scheduled - Due to a manufacturer recall of a critical component in one of our data center Uninterruptible Power Supply (UPS) systems, engineers are coordinating a critical replacement of that system during an off-hours maintenance window within our Milwaukee, Wisconsin data center. During this maintenance window, some services will be powered down while the UPS system is replaced.

While we expect the maintenance to be completed within the planned timeframe, we recommend planning for potential interruptions during this period. Our goal is to minimize disruption and restore full service as quickly as possible.

*In addition to the portals and products named on this maintenance, it is important to point out that with SMS Over SIPStation being affected this will cause SMS to be impacted over these platforms as well:
1) Freepbx / PBXact On-Prem
2) PBXact Cloud
3) Switchvox On-Prem
4) Switchvox Cloud

**Also, please note that the Freepbx activation & licensing server will be impacted during the maintenance as well.
Nov 8, 15:35 EST
SDWAN Degraded Service
Resolved - This incident has been resolved.
Nov 16, 08:26 EST
Update - All issues have been resolved. We are continuing to monitor to make sure that there are no further issues.
Nov 15, 14:15 EST
Monitoring - All services have been restored to all but a small set of sites. Engineers are continuing to monitor restored services and working to finish the last few sites.
Nov 15, 13:23 EST
Identified - Some affected customers are fully restored. Engineers are continuing to restore the rest.
Nov 15, 12:36 EST
Update - Engineers are still working to identify the root cause of all performance issues. Not all of the degraded sites have the same root cause. We will be keeping each affected customer up to date with their particular issue.
Nov 15, 12:12 EST
Update - Engineers are still investigating the root cause and resolution for affected customers. Some services have been restored and we are working to restore the rest in a timely fashion.
Nov 15, 11:42 EST
Investigating - We have some SDWAN customers that have degraded performance. Our engineers are currently looking into the issue. We will notify as soon as there are any updates.
Nov 15, 11:08 EST
Nov 15, 2024
SD-WAN Infrastructure and Edge Upgrades Part 2
Completed - The scheduled maintenance has been completed.
Nov 15, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 01:00 EST
Scheduled - Sangoma Engineering has scheduled a maintenance window for Friday 11/15/2024 beginning @ 1:00AM ET. This maintenance window is planned for 3 hours, services may experience multiple drops possibly lasting up to 5 to 10 minutes each during this 3 hour maintenance window, and is the second of a two part series. They will be performing a software upgrade to the latest version out of our SD-Wan infrastructure and edges. This maintenance is part of our continued network upgrades to increase network reliability and ensure proper stability. Your business with us is valued and we sincerely appreciate your patience for any inconvenience this may cause.
Nov 8, 08:55 EST
Nov 14, 2024
Sangoma Meet Maintenance Window: 11/14/2024
Completed - The scheduled maintenance has been completed.
Nov 14, 23:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 21:30 EST
Scheduled - Description and scope: On 11/14/2024 at 9:30 pm EDT we will be performing a scheduled intervention for the Sangoma Meet platform, upgrading it to version 5.7.4

Intervention duration: 120 minutes

Impact: Sangoma Meet services will be impacted during the maintenance period.

Considerations:
- Fixes implemented for Web, Desktop and mobile applications.

Bug Fixes:
-Improved Pop-up Notification Management
-Local Recording Stability Enhancements
-Recording Mute/Unmute Synchronization
Nov 14, 17:14 EST
Internet Service Impact - Carrier Event - Verizon in MD, VA, PA, DC, DE
Resolved - Our monitoring has shown everything up for over 48 hours. We are marking this resolved but still working with the upstream provider to find a cause.
Nov 14, 07:11 EST
Update - We are continuing to work with the provider to find more information on this.
Nov 13, 15:15 EST
Update - Our monitoring still shows everything clear for over 24 hours but we are keeping this active because we have not received an all clear from the upstream provider. We will keep this active and monitoring until we receive an all clear. We are still working with them.
Nov 13, 07:45 EST
Update - The affected circuits remained stable. As per carrier the root cause was a high level fiber cut outage, however they have not given an all clear message nor an ETR was provided. We shall continue to work with them.
Nov 12, 22:52 EST
Update - We contacted the line carrier for the latest update. They have not provided additional details about the outage or an estimated time for resolution. However, the affected circuits appear to be stable at the moment. We will keep monitoring the connection and engaged with the carrier until the issue is declared resolved.
Nov 12, 18:59 EST
Monitoring - Our monitoring is showing service being restored. We are continuing to work with the upstream provider to find the cause of the issue.
Nov 12, 14:59 EST
Update - The LEC is still working on resolving the issue and have not provided us with an ETR yet. We will continue to monitor and work with them. We will provide any updates that we receive.
Nov 12, 08:54 EST
Identified - The LEC has informed us that repairs are underway and no ETR is given as of writing this. You may see your connection intermittently go up and down during this timeframe, we will continue to work with the LEC until this issue is resolved.
Nov 12, 04:10 EST
Investigating - We have detected and confirmed with our carrier that an upstream service disruption is impacting internet connectivity for some of our customers. We have also confirmed with our carriers that this service impact did occur in the MD, VA, PA, DC, and DE area. We remain engaged with our upstream carriers and continue to monitor the situation and will provide updates as they become available.
Nov 12, 02:36 EST
SD-WAN Infrastructure and Edge Upgrades Part 1
Completed - The scheduled maintenance has been completed.
Nov 14, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 01:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Nov 8, 08:55 EST
Scheduled - Sangoma Engineering has scheduled a maintenance window for Thursday 11/14/2024 beginning @ 1:00AM ET. This maintenance window is planned for 3 hours, services may experience multiple drops possibly lasting up to 5 to 10 minutes each during this 3 hour maintenance window, and is the first of a two part series. They will be performing a software upgrade to the latest version out of our SD-Wan infrastructure and edges. This maintenance is part of our continued network upgrades to increase network reliability and ensure proper stability. Your business with us is valued and we sincerely appreciate your patience for any inconvenience this may cause.
Nov 8, 08:54 EST
Nov 13, 2024
Nov 12, 2024
MSP Internet Service Impact | Spectrum & ATT in Bakersfield, CA
Resolved - This incident has been resolved.
Nov 12, 02:27 EST
Identified - Our monitoring tool has identified several down circuits with Spectrum and AT&T as the carriers in Bakersfield, CA. According to them, the outage is weather related, and no estimated time for resolution has been provided. We will remain in contact with them and will update you as soon as more information is available.
Nov 11, 22:24 EST
Nov 11, 2024
Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024
Scheduler Issue - CommUnity
Resolved - This incident has been resolved.
Nov 8, 22:09 EST
Monitoring - A fix has been applied and test results indicate that the issue has been remedied. Extended monitoring window and testing will be implemented to ensure stability.
Nov 8, 19:36 EST
Identified - We have discovered an issue with Scheduler that is currently affecting CommUnity customers. Our engineering team is actively investigating the matter.

A workaround for this issue is to set up Nightmode operations for the next calendar date scheduled.
Nov 8, 17:51 EST
Switchvox Cloud Mass updates to 8.0.4 (Begins Oct 1st 2024)
Completed - The scheduled maintenance has been completed.
Nov 8, 08:54 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 22:01 EDT
Scheduled - Beginning the evening of Tuesday October 1st, Switchvox Cloud instances will be updated to the latest version of Switchvox - 8.0.4. This is a minor update from the current version of 8.0.3. New features and resolved issues in this release are summarized at https://support.digium.com/community/s/article/Updating-to-Switchvox-8-0-4

Updates will take place during each customer's standing, weekly maintenance window, which are set to occur throughout the night on Tuesdays, Wednesdays, and Thursdays. During this time some customers may experience brief interruptions of service.

For any questions, please feel free to reach out to our dedicated Support team
toll-free at +1 (877) 344-4861 OR +1 (256) 428-6161.
Sep 17, 13:50 EDT
Sangoma CX - Patch to unlock agents merging calls when post call surveys are enforced on queue (case two FS switches involved)
Completed - The scheduled maintenance has been completed.
Nov 8, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 05:00 EST
Scheduled - Description and scope: On Friday, November 8th 2024 at 5:00 a.m. EST we will be performing a scheduled intervention in the Sangoma CX platform to fix the behavior of blocking agents when merging calls if post-call surveys are enforced on queues. This fix will cover the scenario where two FS switches are involved, not covered by last week's fix.

Impact: Not expected to cause any degradation or loss of service. Calls and Digital Conversations will still be processed.
Nov 6, 20:41 EST
CY- Scheduled Infrastructure Maintenance- 11/08/2024
Completed - The scheduled maintenance has been completed.
Nov 8, 05:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 01:00 EST
Scheduled - Details and Scope: There are some planned infrastructure updates to the CommUnity platform.
Impact: There is no expectation of any other service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Friday November 8th at 1:00 AM EDT
Duration: Expected to be no longer than a 240 minute window
Nov 6, 13:51 EST
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