Call Latency Issue - SIPStation

Incident Report for Sangoma

Resolved

This issue has been resolved and all services are running correctly.

Posted Jul 22, 2026 - 04:12 EDT

Update

While only a subset of customers may continue to experience intermittent latency, we have scheduled a maintenance window to address any remaining performance issues and restore optimal service.

Posted Jul 21, 2026 - 16:47 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 21, 2026 - 15:27 EDT

Investigating

We have discovered an issue with call setup latency that is currently affecting SIPStation. Our engineering team is actively investigating the matter.

Posted Jul 21, 2026 - 14:08 EDT

This incident affected: Sangoma TaaS & Fax Platforms (SIPStation SIP Trunking).