NetFortris + Fonality
All Systems Operational

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HUD Classic desktop application   Operational
HUD Mobile   Operational
Voice Services for USA   Operational
Voice Services for Australia/New Zealand   Operational
Control Panel Access for Moves/Adds/Changes   ? Operational
Video Collaboration   Operational
Paperless Fax   Operational
CRM Link   Operational
Voicemail to Email   Operational
Scheduled Reports   Operational
Technical Support   Operational
ftp.pbxtra.com   Operational
CDR/ACD reports in control panel   Operational
HUDweb   Operational
Zipwhip   Operational
FaxLync   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 18, 2018

No incidents reported today.

Dec 17, 2018

No incidents reported.

Dec 16, 2018

No incidents reported.

Dec 15, 2018

No incidents reported.

Dec 14, 2018
Resolved - This has been resolved and email delivery of fax transcriptions is now operating normaly.
Dec 14, 19:06 CST
Update - Be advised some users of electronic fax services may experience a delay in the receipt of fax documents to a users email box. Faxes are being successfully received and transmitted during this time and any received fax documents can be obtained promptly by accessing the fax user’s web portal. Engineers are continuing to work towards resolving these delivery delays at this time and we apologize for this inconvenience.
Dec 14, 16:28 CST
Investigating - Support has received multiple reports of our Paperless E-Fax/FaxLync services performing in a degraded state. Our Fax Escalations Team is currently investigating.
Dec 14, 12:39 CST
Dec 13, 2018
Resolved - This incident has been resolved.
Dec 13, 09:46 CST
Identified - The issue has been identified and a fix is being implemented.
Dec 13, 08:05 CST
Investigating - We have identified an issue with the inbound calls to our 866-366-2548 number. You may reach us at 877-366-2548 instead.
Dec 13, 07:48 CST
Dec 12, 2018

No incidents reported.

Dec 11, 2018

No incidents reported.

Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018
Completed - The scheduled maintenance has been completed.
Dec 5, 04:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 16:00 CST
Scheduled - NetFortris is performing an emergency maintenance impacting some users of our FaxLync product. During this maintenance period, users utilizing FaxLync service (AudioCodes ATA) may experience a 10min delay between send and receipt of fax. This maintenance and correlating fax delays will conclude at 2am PT.
Dec 4, 15:51 CST