Portal Issue - portal.star2star.com not saving changes - BV / BV+

Incident Report for Sangoma

Resolved

This incident has been resolved.

Posted Aug 20, 2026 - 14:48 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 20, 2026 - 12:56 EDT

Identified

After investigation our Engineers have identified the issue and are implementing a fix.

Posted Aug 20, 2026 - 12:02 EDT

Investigating

Our Engineers are investigating an issue with the BV / BV+ portal (portal.star2star.com). Some select customers may be experiencing slowness with the portal or finding recent changes are not being saved.

Posted Aug 20, 2026 - 11:37 EDT

This incident affected: Sangoma Website, Portals and Stores (Business Voice Portal (portal.star2star.com)).