PBXact Issue - registration failure

Incident Report for Sangoma

Resolved

This incident has been resolved.
Posted Oct 12, 2026 - 19:47 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 12, 2026 - 14:58 EDT

Update

We are continuing to investigate this issue.
Posted Oct 12, 2026 - 14:11 EDT

Update

We have identified an issue affecting a small subset of PBXact Cloud customers, resulting in SIP trunk registration failure. Our Engineering team is actively investigating and working to resolve the issue.
Posted Oct 12, 2026 - 14:11 EDT

Investigating

We have identified an issue affecting a small subset of PBXact Cloud customers, resulting in registration failure. Our Engineering team is actively investigating and working to resolve the issue.
Posted Oct 12, 2026 - 12:57 EDT
This incident affected: PBXact/FreePBX Unified Communications Platform (UCaaS) (Voice Services (PBXact Cloud)).
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