Some Features Not Working - Multiple Digium Cloud Portals

Incident Report for Sangoma

Resolved

This incident is now being resolved.

Posted Aug 25, 2026 - 17:00 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 25, 2026 - 16:09 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 25, 2026 - 14:57 EDT

Investigating

We have discovered an issue with some features not working properly that is currently affecting multiple Digium Cloud portals. Our engineering team is actively investigating the matter.

Posted Aug 25, 2026 - 14:06 EDT

This incident affected: Sangoma Website, Portals and Stores (Switchvox Portal (my.digiumcloud.com), Switchvox Cloud Onboarding Wizard (welcome.digiumcloud.com)).