Internet Service Impact - Carrier Event - SPECTRUM - TX Area

Incident Report for Sangoma

Resolved

This event is now resolved.

Posted Nov 04, 2025 - 15:23 EST

Monitoring

Local Exchange Carrier planned maintenance has been completed and affected sites have now recovered.

Posted Nov 03, 2025 - 08:07 EST

Update

The Local Exchange Carrier reports that the system event is part of a planned maintenance with an ETR of 6AM CST.

We will continue to monitor and send updates as they become available.

Posted Nov 03, 2025 - 02:47 EST

Identified

We have detected and confirmed with our carrier that an upstream service disruption is impacting internet connectivity for some of our customers. We have confirmed with our carriers that this service impact did occur in the TX area. We remain engaged with our upstream carriers and continue to monitor the situation and will provide updates as they become available.

Posted Nov 03, 2025 - 02:22 EST

This incident affected: Managed Service Provider (MSP) (Internet Access / Circuits).