Internet Service Issue - MSP

Incident Report for Sangoma

Resolved

This incident has been resolved.

Posted Nov 19, 2025 - 16:30 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 19, 2025 - 10:24 EST

Identified

We are still investigating this matter. We can see that the source of the impact was upstream and only impacted a subset of customer circuits. Many of the original impacted circuits have recovered, and engineers are working to mitigate the issue completely.

Posted Nov 19, 2025 - 10:13 EST

Investigating

We have discovered an issue that is currently affecting MSP customers. Our engineering team is actively investigating the matter.

Posted Nov 19, 2025 - 09:57 EST

This incident affected: Managed Service Provider (MSP) (Internet Access / Circuits, Security Services, Managed Network Services).