Sangoma CX - Cluster / ACD Class: acd2-aws. Version 7.6 upgrade
Scheduled Maintenance Report for Sangoma
Completed
The scheduled maintenance has been completed.
Posted Apr 12, 2024 - 06:00 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 12, 2024 - 05:00 EDT
Scheduled
Description and scope: On Friday April 12th 2024 at 5:00 a.m. EDT we will be upgrading Sangoma CX - Cluster 2 to a new release that addresses some minor issues, improves the platform performance and introduces a feature improvement that will populate contacts regardless of whether the Caller ID includes the leading 1.

Cluster / ACD Class affected: acd2-aws. Information about how to find the Cluster / ACD Class used by a location in the following article (https://sangomakb.atlassian.net/wiki/spaces/SCX/pages/55771496/Sangoma+CX+Platform+Maintenance+Notifications)

Intervention duration: 60 minutes.

Impact: Not expected to cause any degradation or loss of service. Calls and Textual Channels will still process.
Posted Apr 03, 2024 - 19:52 EDT
This scheduled maintenance affected: Business Voice Unified Communications Platform (UCaaS) (Sangoma CX (formerly known as Sangoma Contact Center / SC3)).
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