NetFortris + Fonality
All Systems Operational

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HUD Classic desktop application   Operational
HUD Mobile   Operational
Voice Services for USA   Operational
Voice Services for Australia/New Zealand   Operational
Control Panel Access for Moves/Adds/Changes   Operational
Video Collaboration   Operational
Paperless Fax   Operational
CRM Link   Operational
Voicemail to Email   Operational
Scheduled Reports   Operational
Technical Support   Operational
ftp.pbxtra.com   Operational
CDR/ACD reports in control panel   Operational
HUDweb   Operational
Zipwhip   Operational
FaxLync   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 16, 2018

No incidents reported today.

Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018
Resolved - This incident has been resolved.
Jul 13, 12:48 CDT
Investigating - Trixbox users with a 6 digit Server ID's on 12.8 version or lower may be experiencing CP issues.
Jul 13, 12:19 CDT
Completed - The scheduled maintenance has been completed.
Jul 13, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 21:00 CDT
Scheduled - Starting at 9 p.m. central time, some customers in the VA data center will undergo maintenance to their network infrastructure. Affected customers have been notified. They should expect about 90 to 120 minutes of down time during this window. We expect full functionality by 1 a.m. central time.
Jul 12, 16:38 CDT
Jul 12, 2018
Resolved - This incident has been resolved.
Jul 12, 08:38 CDT
Monitoring - Engineers were able to locate a fix and stabilize call paths. We are continuing to monitor this situation closely but we do not expect any further calling interruptions at this time. Additional emergency testing to validate systems is required and currently scheduled for this evening between 2-3am CDT. We will post a final update tomorrow morning, pending validation of results and further monitoring to ensure stability.
Jul 11, 16:59 CDT
Update - We are continuing to work on a fix for this issue.
Jul 11, 16:35 CDT
Update - Top engineers are continuing to work to stabilize call paths. We believe the cause of the intermittent call drops has been identified. We are working with partnered hardware engineers to try and address the underlying cause and stabilize voice traffic paths in the Southeast. We will continue to post updates as our efforts progress.
Jul 11, 16:07 CDT
Update - We are continuing to work on a fix for this issue.
Jul 11, 15:19 CDT
Identified - Our engineers are currently engaged and working towards a resolution.
Jul 11, 15:18 CDT
Investigating - We have identified an issue causing audio loss on inbound / outbound calls for subset of customers in our Virginia datacenter. We are aware of the issue and we're working on it.
Jul 11, 12:55 CDT
Jul 10, 2018
Resolved - This incident has been resolved. Please contact support if you continue to experience problems. 866-366-2548
Jul 10, 13:56 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 10, 13:40 CDT
Identified - The issue has been identified and a fix is being implemented.
Jul 10, 13:31 CDT
Investigating - We have identified an issue that affects as subset of our HUD Web users, specifically with regard to HUD Web functionality and login. We are aware of the issue and we're working on it.
Jul 10, 13:19 CDT
Jul 9, 2018

No incidents reported.

Jul 8, 2018

No incidents reported.

Jul 7, 2018

No incidents reported.

Jul 6, 2018

No incidents reported.

Jul 5, 2018

No incidents reported.

Jul 4, 2018

No incidents reported.

Jul 3, 2018

No incidents reported.

Jul 2, 2018

No incidents reported.