All Systems Operational

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We build trust through transparency.
Check this page for any service disruptions in real time.

We take pride in delivering you reliable and scalable cloud-based communication services and we know how important it is for you, your customers, and colleagues to know that services are running smoothly 24/7/365. The below information provides insight to the operational status of each of our services.

If you are experiencing any issues related to any of our services, check this status page prior to contacting our support teams for technical assistance. Click Subscribe To Updates to sign up for alerts and be notified of any service related disruptions.

Uptime over the past 90 days. View historical uptime.
CommUnity Unified Communications Platform (UCaaS) Operational
90 days ago
99.99 % uptime
Today
CommUnity Platform Operational
90 days ago
99.99 % uptime
Today
Voice Services for USA Operational
HUDweb Operational
Video Meetings Operational
myHUD Operational
Control Panel Access for Moves/Adds/Changes Operational
FaxLync Operational
Paperless Fax ? Operational
90 days ago
100.0 % uptime
Today
CRM Link Operational
Scheduled Reports Operational
Voicemail to Email Operational
Technical Support Operational
ftp.pbxtra.com Operational
CDR/ACD reports in control panel Operational
Record All ? Operational
90 days ago
100.0 % uptime
Today
Zipwhip Operational
Business Voice Unified Communications Platform (UCaaS) Operational
90 days ago
100.0 % uptime
Today
Business Voice UCaaS Operational
90 days ago
100.0 % uptime
Today
Business Voice+ UCaaS Operational
90 days ago
100.0 % uptime
Today
Sangoma CX (formerly known as Sangoma Contact Center / SC3) ? Operational
90 days ago
100.0 % uptime
Today
Business Voice SC2 Operational
90 days ago
100.0 % uptime
Today
Conference Operational
90 days ago
100.0 % uptime
Today
Fax Classic Operational
90 days ago
100.0 % uptime
Today
Fax Digital Operational
90 days ago
100.0 % uptime
Today
BV Reports ? Operational
90 days ago
100.0 % uptime
Today
Switchvox Unified Communications Platform (UCaaS) Operational
90 days ago
99.84 % uptime
Today
Switchvox Platform Operational
90 days ago
100.0 % uptime
Today
Switchvox SIP Trunking Operational
90 days ago
100.0 % uptime
Today
DCS E-Fax (Avantfax) Operational
90 days ago
100.0 % uptime
Today
Switchvox Registration Service Operational
90 days ago
100.0 % uptime
Today
Video Meetings (Sangoma Meet Integration) Operational
90 days ago
100.0 % uptime
Today
Switchvox Update Service ? Operational
90 days ago
98.88 % uptime
Today
FAXStation Operational
90 days ago
100.0 % uptime
Today
PBXact/FreePBX Unified Communications Platform (UCaaS) Operational
90 days ago
100.0 % uptime
Today
PBXact Cloud Operational
90 days ago
100.0 % uptime
Today
System Admin DDNS ? Operational
90 days ago
100.0 % uptime
Today
Fonality UCaaS Platform (trixbox, PBXtra, Connect, FCS) Operational
90 days ago
99.96 % uptime
Today
Fonality Communication Operational
90 days ago
99.99 % uptime
Today
Record All ? Operational
90 days ago
100.0 % uptime
Today
HUD classic desktop application ? Operational
90 days ago
100.0 % uptime
Today
Voice Services for USA Operational
90 days ago
99.92 % uptime
Today
Voice Services for Australia/New Zealand ? Operational
90 days ago
100.0 % uptime
Today
Control Panel Access for Moves/Adds/Changes Operational
90 days ago
100.0 % uptime
Today
HUDweb Operational
90 days ago
99.68 % uptime
Today
Sangoma TaaS Platform Operational
90 days ago
99.99 % uptime
Today
SIPStation SIP Trunking Operational
90 days ago
99.98 % uptime
Today
Managed SIP Trunking Operational
90 days ago
100.0 % uptime
Today
FAXStation - Trunking and API Services ? Operational
90 days ago
100.0 % uptime
Today
SIPStation UK - Trunking Services ? Operational
90 days ago
100.0 % uptime
Today
CPaaS and Sangoma Applications Operational
90 days ago
100.0 % uptime
Today
CPaaS Platform Operational
90 days ago
100.0 % uptime
Today
Sangoma Apps (CPaaS Packaged Apps) Operational
90 days ago
100.0 % uptime
Today
Collaboration as a Service ? Operational
90 days ago
99.98 % uptime
Today
TeamHub Desktop Operational
90 days ago
100.0 % uptime
Today
TeamHub Mobile Operational
90 days ago
100.0 % uptime
Today
Sangoma Meet Operational
90 days ago
99.94 % uptime
Today
Sangoma Talk Operational
90 days ago
100.0 % uptime
Today
Application Framework ? Operational
90 days ago
100.0 % uptime
Today
Desktop as a Service Operational
90 days ago
100.0 % uptime
Today
Connected Workspace Operational
90 days ago
100.0 % uptime
Today
Sangoma Website, Portals and Stores Operational
90 days ago
100.0 % uptime
Today
www.sangoma.com ? Operational
90 days ago
100.0 % uptime
Today
support.sangoma.com Operational
90 days ago
100.0 % uptime
Today
Business Voice Portal (portal.star2star.com) Operational
90 days ago
100.0 % uptime
Today
RocketQuote (Business Voice Quoting Portal) Operational
90 days ago
100.0 % uptime
Today
SIPStation - Store ? Operational
90 days ago
100.0 % uptime
Today
FAXStation - Web Portal ? Operational
90 days ago
100.0 % uptime
Today
FreePBX Website (www.freepbx.org) ? Operational
90 days ago
100.0 % uptime
Today
FreePBX Wiki (wiki.freepbx.org/wiki.sangoma.com) ? Operational
90 days ago
100.0 % uptime
Today
FreePBX Community Forum (community.freepbx.org) ? Operational
90 days ago
100.0 % uptime
Today
PBXact Cloud Portal (cloud.pbxact.com) ? Operational
90 days ago
100.0 % uptime
Today
VoIP Supply - Website ? Operational
90 days ago
100.0 % uptime
Today
VoIPSupply eCommerce ? Operational
90 days ago
100.0 % uptime
Today
Sangoma Portal (portal.sangoma.com) ? Operational
90 days ago
100.0 % uptime
Today
Sangoma Websites - digium.com ? Operational
90 days ago
100.0 % uptime
Today
Sangoma Websites - my.digiumcloud.com ? Operational
90 days ago
100.0 % uptime
Today
Business Voice Knowledge-base (https://knowledge.star2star.com/) Operational
90 days ago
100.0 % uptime
Today
Switchvox Portal (www.switchvox.com) ? Operational
90 days ago
100.0 % uptime
Today
Support Portal (help.sangoma.com) ? Operational
90 days ago
100.0 % uptime
Today
MSP Services Operational
90 days ago
99.58 % uptime
Today
Sangoma MSP Network Backbone Operational
90 days ago
100.0 % uptime
Today
Managed SDWAN Operational
90 days ago
98.32 % uptime
Today
Managed Security Operational
90 days ago
100.0 % uptime
Today
Managed Networking Operational
90 days ago
100.0 % uptime
Today
Sangoma Provisioning Services Operational
90 days ago
100.0 % uptime
Today
Telephone Provisioning Service Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
BV- Scheduled Infrastructure Maintenance- 04/18/2024 Apr 18, 2024 21:00-22:00 EDT
Details and Scope: Sangoma will be performing planned infrastructure upgrades related to the Business Voice and Business Voice Plus platform.
Impact: There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday April 18th 2024 at 9:00 PM EST
Duration: Expected to be a 60 minute window
Posted on Apr 17, 2024 - 14:12 EDT
Switchvox Cloud Mass Updates to 8.0.3- Begins Apr 18th Apr 18, 2024 22:00 - Jun 16, 2024 05:00 EDT
Beginning the evening of Thursday April 18th, Switchvox Cloud instances will be updated to the latest version of Switchvox - 8.0.3.

Updates will happen during our customers’ regular maintenance windows, which are set to occur throughout the night on Tuesdays, Wednesdays, and Thursdays. During this time some customers may experience brief interruptions of service.

For any questions, please feel free to reach out to our dedicated support team at
+1 (256) 428-6161 or toll-free at +1 (877) 344-4861
Posted on Apr 09, 2024 - 19:41 EDT
Sangoma CX - Cluster / ACD Class: acd1-aws. Version 7.6 upgrade Apr 19, 2024 05:00-06:00 EDT
Description and scope: On Friday, April 19th 2024 at 5:00 a.m. EDT we will be upgrading Sangoma CX - Cluster 1 to a new release that addresses some minor issues, improves the platform performance, and introduces a feature improvement that will populate contacts regardless of whether the Caller ID includes the leading 1.

Cluster / ACD Class affected: acd1-aws. Information about how to find the Cluster / ACD Class used by a location in the following article (https://sangomakb.atlassian.net/wiki/spaces/SCX/pages/55771496/Sangoma+CX+Platform+Maintenance+Notifications)

Intervention duration: 60 minutes.

Impact: Not expected to cause any degradation or loss of service. Calls and Textual Channels will still be processed.
Posted on Apr 15, 2024 - 10:28 EDT
Firewall Software Upgrade (West Coast) - 4/19/24 Apr 19, 2024 07:00-08:00 EDT
An upgrade will be performed on a network device in the West Coast data center.
The control panel, HUD, and active calls for servers hosted in this location, may experience an interruption for approximately 5 seconds when sessions are cleared. Users may experience degraded performance when accessing or making changes in the control panel for up to five minutes while VPN tunnel connections are re-established.
Posted on Apr 16, 2024 - 17:11 EDT
Past Incidents
Apr 18, 2024
Outbound Calling Issue CommUnity and FCS cloud
Resolved - This incident has been resolved.
Apr 18, 15:45 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 18, 15:30 EDT
Investigating - We've discovered a problem with outbound calling that's impacting CommUnity and FCS cloud customers. Our engineers are aware of the issue and are investigating it.
Apr 18, 15:07 EDT
Apr 17, 2024

No incidents reported.

Apr 16, 2024
Firewall Software Upgrade (East Coast) - 4/16/24
Completed - The scheduled maintenance has been completed.
Apr 16, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 22:00 EDT
Scheduled - An upgrade will be performed on a network device in the East Coast data center.
The control panel, HUD, and active calls for servers hosted in this location, may experience an interruption for approximately 5 seconds when sessions are cleared.
Apr 16, 17:04 EDT
BV- Second Scheduled Infrastructure Maintenance- 04/16/2024
Completed - The scheduled maintenance has been completed.
Apr 16, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 21:00 EDT
Scheduled - Details and Scope: Sangoma will be performing planned infrastructure upgrades related to the Business Voice platform.
Impact: There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday April 16th 2024 at 9:00 PM EST
Duration: Expected to be a 60 minute window
Apr 15, 12:25 EDT
BV- Scheduled Infrastructure Maintenance- 04/16/2024
Completed - The scheduled maintenance has been completed.
Apr 16, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 15:00 EDT
Scheduled - Details and Scope: Sangoma will be performing planned infrastructure upgrades related to the Business Voice and Business Voice Plus platform.
Impact: There may be some delays in endpoints downloading their configurations for Business Voice locations during the deployment window. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday April 16th 2024 at 3:00 PM EST
Duration: Expected to be a 60 minute window
Apr 15, 12:13 EDT
Apr 15, 2024
Sangoma TeamHub V3.2 Upgrade (Desktop and Web Apps)
Completed - The scheduled maintenance has been completed.
Apr 15, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 21:00 EDT
Scheduled - Description and scope: On Monday 4/15/2024 at 9:00 pm EDT we will be performing a scheduled intervention in the Sangoma TeamHub platform, upgrading it to version 3.2 which includes many fixes and new features. Please note this intervention might have a small impact (users might see a reconnecting message for a few seconds).

Intervention duration: 60 minutes

Impact: Users might see a reconnecting message for few seconds.

Considerations:
- Fixes and features only implemented for Teamhub Web and Desktop only
- TeamHub Desktop users need to update to the latest TeamHub Desktop App version for Windows and Mac. Detailed information on how to update the TeamHub Desktop App in the following Link (https://sangomakb.atlassian.net/wiki/spaces/TeamHub/pages/48661151)
- No new features or fixes have been added to the TeamHub Mobile App. No TeamHub Mobile App upgrade is needed.

What it is fixed:
- CPU consumption on Web and Desktop App has been reduced, increasing its performance.
- The Outgoing CallerID Card now also shows the contact name and not only the number.
- Fixed a displayed error message when clicking a User On a thread. Now displays the "Audio Call" hyperlink instead.
- Time format in DND displayed as configured in preferences (12 / 24 hour).
- Take to "Home" or "App Gallery" screens when using direct links https://teamhub.sangoma.com/home and https://teamhub.sangoma.com/home/cpaas.
- Prevent sending email when user data in Portal has been changed.
- Avoid TeamHub closing the Sangoma Meet window while the user is sitting in the lobby and another participant joins.
- Files App is not longer limited to show 10 items per page
- Fixed jump function for “Saved Posts” and “Recent Mentions” in Desktop App instead of showing a blank screen


What it is new:
- Find Me / Follow Me: The Forward rule component has been changed to a radio button that displays multiple entries, making it more intuitive and easier to manage.
- Sangoma AI - The following AI automation has been added to Teamhub messages and threads.
> React for me: Users can request the AI engine to react by selecting and posting an emoticon aligned to the content of a received message.
> Summarize Threads: Users can request AI to summarize the content of a thread. The summary is shown in the Sangoma AI bot under the “Direct Messages” section.
> Threads Key Points: Users can request AI to provide the key points of a thread. The key points are shown in the Sangoma AI bot under the “Direct Messages” section.
> Channel moderation - Profanity and Toxic Filter: Channel Administrators can enable a moderation filter per Channel. The moderation filter has different moderation levels to make it less or more restrictive. Blocked messages are not published and users sending the messages are informed the message contains language that violates the channel standards.
- Now a Call icon is displayed on all Contacts instead of listing all extensions or phone numbers in the Talk and Contact screens. Clicking the Call Icon will dial the default Contact number Access to all contacts extensions and phone numbers is available by clicking the 3 dot menu or viewing the contact details.
- Users are now tagged when on a Meet session displaying a Meet Icon. Only displayed if the Meet session is initiated and joined through TeamHub.
Apr 8, 19:55 EDT
Scheduled Infrastructure Maintenance 04/15/2024
Completed - The scheduled maintenance has been completed.
Apr 15, 09:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 09:00 EDT
Scheduled - Work will be completed to improve network redundancy. During this time, a network component on a router will be reset at the Sydney data center. A brief disruption in services may be experienced for a duration of less than 5 minutes.
Apr 11, 01:29 EDT
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024
Sangoma CX - Cluster / ACD Class: acd2-aws. Version 7.6 upgrade
Completed - The scheduled maintenance has been completed.
Apr 12, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 05:00 EDT
Scheduled - Description and scope: On Friday April 12th 2024 at 5:00 a.m. EDT we will be upgrading Sangoma CX - Cluster 2 to a new release that addresses some minor issues, improves the platform performance and introduces a feature improvement that will populate contacts regardless of whether the Caller ID includes the leading 1.

Cluster / ACD Class affected: acd2-aws. Information about how to find the Cluster / ACD Class used by a location in the following article (https://sangomakb.atlassian.net/wiki/spaces/SCX/pages/55771496/Sangoma+CX+Platform+Maintenance+Notifications)

Intervention duration: 60 minutes.

Impact: Not expected to cause any degradation or loss of service. Calls and Textual Channels will still process.
Apr 3, 19:52 EDT
Apr 11, 2024
BV- Second Scheduled Infrastructure Maintenance- 04/11/2024
Completed - The scheduled maintenance has been completed.
Apr 11, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 21:00 EDT
Scheduled - Details and Scope: Sangoma will be performing planned voice and database infrastructure upgrades related to the Business Voice and Business Voice+ platform
Impact: There may be a lag in call routing updates during the deployment window. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday April 11th 2024 at 9:00 PM EST
Duration: Expected to be a 60 minute window
Apr 10, 11:58 EDT
BV- Scheduled Infrastructure Maintenance- 04/11/2024
Completed - The scheduled maintenance has been completed.
Apr 11, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 15:00 EDT
Scheduled - Details and Scope: Sangoma will be performing planned infrastructure upgrades related to the Business Voice and Business Voice Plus platform.
Impact: There may be some delays in endpoints downloading their configurations for Business Voice locations during the deployment window. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday April 11th 2024 at 3:00 PM EST
Duration: Expected to be a 60 minute window
Apr 10, 11:57 EDT
Apr 10, 2024

No incidents reported.

Apr 9, 2024
BV- Second Scheduled Infrastructure Maintenance- 04/09/2024
Completed - The scheduled maintenance has been completed.
Apr 9, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 21:00 EDT
Scheduled - Details and Scope: Sangoma will be performing planned infrastructure upgrades related to the Business Voice and Business Voice+ platform.
Impact: There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday April 9th 2024 at 9:00 PM EST
Duration: Expected to be a 60 minute window
Apr 8, 12:19 EDT
BV- Scheduled Infrastructure and BV Portal and Maintenance- 04/09/2024
Completed - The scheduled maintenance has been completed.
Apr 9, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 15:00 EDT
Scheduled - Details and Scope: Sangoma will be performing planned infrastructure upgrades related to the Business Voice and Business Voice+ platform.
Sangoma will also be performing a regularly scheduled maintenance on the BV portal with additional information available here (https://sangomakb.atlassian.net/wiki/spaces/SBVS/pages/60850177) once completed.
Impact: There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday April 9th 2024 at 3:00 PM EST
Duration: Expected to be a 60 minute window
Apr 8, 12:18 EDT
Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024
DID Processing Delays (CommUnity and FCS Deployments)
Resolved - This incident was resolved and has been fully operational as of 6:30 AM EST today
Apr 5, 14:08 EDT
Investigating - We are currently investigating a known issue of DID related activities (purchases, reassignments and LNP) that are failing to be processed. Our Engineering teams are actively working towards a resolution
Apr 4, 15:05 EDT
Apr 4, 2024
BV- Second Scheduled Infrastructure Maintenance- 04/04/2024
Completed - The scheduled maintenance has been completed.
Apr 4, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 21:00 EDT
Scheduled - Details and Scope: Sangoma will also be performing planned voice and database infrastructure upgrades related to the Business Voice and Business Voice+ platform.
Impact: There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday April 4th 2024 at 9:00 PM EST
Duration: Expected to be a 60 minute window
Apr 3, 13:47 EDT
BV- Scheduled Infrastructure Maintenance- 04/04/2024
Completed - The scheduled maintenance has been completed.
Apr 4, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 15:00 EDT
Scheduled - Details and Scope: Sangoma will be performing planned infrastructure upgrades related to the Business Voice and Business Voice+ platform.
Impact: There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday April 4th 2024 at 3:00 PM EST
Duration: Expected to be a 60 minute window
Apr 3, 13:45 EDT
Inaccurate call stats in Agent monitor
Postmortem - Read details
Apr 4, 15:30 EDT
Resolved - Earlier today, there was a hiccup with one of our backend systems, specifically a cron worker. This issue caused a temporary delay in updating the Agents Monitor. We want to assure you that during this time, there was no impact on your calls or the quality of service provided.

Our vigilant team quickly identified the root cause — a dead cron worker that slipped past our monitoring system — and took immediate action to rectify the situation. By restarting the service and deploying additional workers to manage the backlog of events, we were able to normalize operations within just 30 minutes.

Rest assured, our top priority is always to ensure the smooth functioning of our systems and to minimize any disruption to your experience. We've implemented measures to prevent similar incidents in the future, including enhancing our monitoring capabilities to better detect issues like this.

If you have any questions or concerns, please don't hesitate to reach out to our support team. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding as we continue to improve our services.
Apr 4, 15:30 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 4, 11:10 EDT
Investigating - We are currently investigating an issue concerning inaccurate statistics displaying on the agents monitor in CX.
Apr 4, 09:45 EDT
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