Outbound Calling Issue CommUnity and FCS cloud

Incident Report for Sangoma

Resolved

This incident has been resolved.

Posted Apr 18, 2024 - 15:45 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 18, 2024 - 15:30 EDT

Investigating

We've discovered a problem with outbound calling that's impacting CommUnity and FCS cloud customers. Our engineers are aware of the issue and are investigating it.

Posted Apr 18, 2024 - 15:07 EDT

This incident affected: CommUnity Unified Communications Platform (UCaaS) (CommUnity Platform) and Fonality UCaaS Platform (trixbox, PBXtra, Connect, FCS) (Fonality Communication).